Superb machine which does everything it should. Very high power and easy to put together from a well packed box. The delivery was almost instant and impressed. The sales staff Adam who I dealt with wa... Voir plus
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Great Product. Sturdy. Documentation on how to put it together could be improved though. Images lack clarity and instructions vague in areas. Suggest a video tutorial. Using Evri as the courier was di... Voir plus
I purchased the electric start peteol pressure washer and was very pleased with the build and quality, first test run, the pressure washer great starting was brilliant, but the engine cut out afte... Voir plus
Instruction manual was useless. clamp handle hits the chain saw body when I try to tighten it in the saw guard, so will have to purchase a eye bolt as support were not very helpful when contacted... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de machines en métal
- Quincaillerie
- Magasin de rénovation
- Magasin de matériel de motoculture
- Atelier d'usinage
- Magasin d'aspirateurs
Écrit par l'entreprise
RocwooD is a UK based internet exclusive direct to consumer company. By buying from us direct, we can offer you better deals here from our site, than you can find in stores or even on big ecommerce platforms like Amazon & eBay. Because our products are sold only online & not in stores we package our machines in simple plain brown box’s with black label branding & pass the saving on to you. All our products are speedily dispatched from our UK warehouse & usually arrive on your doorstep in a couple of days.
Coordonnées de contact
ROCWOOD HOUSE, LIGHTWOOD GREEN INDUSTRIAL ESTATE, LL13 0HU, OVERTON ON DEE, Royaume-Uni
- sales@rocwood.co.uk
- rocwood.co.uk
3,9
Bien
271 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Good value reconditioned pressure washerxcellent customer service
I ordered a reconditioned pressure washer with electric start for a good value for money price directly from RocwooD. It arrived quickly but was wrong machine and very tired looking.
Excellent customer service, but by email only. I prefer to talk with some one if I have issues with supplied products. That said all got sorted after the initial wrong pressure washer supplied. Correct item was sent after the uplift of the wrongly supplied model.
Condition was excellent and after following all instructions from down loadable manual on RocwooD web page, went to work. Thank you
2 septembre 2024
Avis spontané
Recent Purchase
I've purchased a couple of items from Rocwood now including a refurbished strimmer. There was a missing item and a small bit of damage to the strimmer and within 24hrs, this has all been dealt with and the missing item replaced.
Brilliant service and decent machinery for the money.
6 septembre 2024
Avis spontané
quick, easy, reliable
Good choice of products, very competitive prices. Quick delivery. The whole process, from beginning to the end, was very smooth.
2 septembre 2024
Doing what it says
Doing what it says, making higher hedging easier to trim, despite not being the strongest!
2 septembre 2024
Would not recommend their products at…
Would not recommend their products at all. I bought a 3 tonne trolley jack costing £140+ and it lasted a month before it would start to dangerously go down when being used. Customer service was terrible as they just kept on ignoring my messages. Wouldnt shop from there again
22 août 2024
Avis spontané
Réponse de Rocwood
Hi Dashmesh,
We clearly state our products are for domestic use only and you not only stated you used it for your business but you also stated that you used it continuously every day. Both of which break are warranty making us unable to help you. We gave you tips on how to stop it from going down as well.
Kind Regards
RocwooD
Don't order from here
Bought a pressure washer and snow foam lance. Pressure Washer turned up no foam lance contacted sales they said will send one. A week later it turned up and it doesn't fit my washer when their site said it did . Emailed sales again got no reply so I sent it back still waiting for refund. Went to use the pressure washer cleared my patio set it up and the gun doesn't work contacted sales again was told they will send one still waiting!!!!!!! . They are now not answering any emails I've sent 4 now the only email I got was to leave a review so here you are . I will never use this firm again no phone number to ring only emails which they don't answer and leave you in the dark!!! Update!! Still waiting for my refund for the snow foam bottle. I did receive a lance last week but I had already ordered and received a new one from somewhere else. I didn't receive any emails after the 3/8/24 telling me you would respond in 48 hours . This seems the only way to get a reply.
27 juillet 2024
Avis spontané
Réponse de Rocwood
Hi Andrew,
We are very sorry we sent you the wrong foam bottle. We did answer your email asking if you if you were happy if we sent you another spray gun however we never got an answer from you.
Edit- You did not notify us you were sending back the snow foam bottle however I have found it and have refunded you for it.
Kind Regards
RocwooD
A good value product
A good value product. Very solid construction and working well in my challenging garden...unlike may cordless alternatives I have tried
5 août 2024
Split hose after 2 hour work
After using my new petrol rocwood pressure washer for the 1st time,the hose split after 2 hour of power washing. I have e mailed to ask them to replace the hose, no reply , this is not good enough. Now driveway half complete and looks a mess.
1 août 2024
Avis spontané
Réponse de Rocwood
Hi,
I am very sorry this has happened. We do not seem to have an email from you. Please email sales@rocwood.co.uk with a picture of your damaged hose and we can look at replacing it.
Kind Regards
RocwooD
Price & Deliver
5 août 2024
Emailed them regarding my pressure…
Emailed them regarding my pressure washer hose that split taking the skin of my fingers, asking for an replacement still haven't heard anything, not impressed at all.
4 août 2024
Avis spontané
Réponse de Rocwood
Hi,
Very sorry for not getting back to you, we have had a high volume of emails. We have emailed you back and are sending you out a replacement hose.
Kind Regards
RocwooD
Good Service
Good products and email updates were great, could have processed the order a bit quicker but otherwise all ggod
1 août 2024
Réponse de Rocwood
Hi,
We are very sorry this has happened. Please email sales@rocwood.co.uk and we can send out your missing parts.
Kind Regards
RocwooD
Prompt delivery
1 août 2024
Great service love the ash hoover for…
Great service love the ash hoover for my BBQ, Works really well.
30 juillet 2024
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