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Ron Smith & Co Ltd. Avis 807

TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Extremely helpful and knowledgeable sales staff. Equipment arrived beautifully packaged and on time. Will definitely go to them again when we need to renew any more tools. Heartily recommend

Noté 5 sur 5 étoiles

Easy service everything on time However when l phoned to see what chain l needed as a replacement the person who answered was totally rude he told me he doesn’t deal with that hung up and put me on... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

A faultless purchasing experience for a second recent purchase from Mr Smith. The smallest battery strimmer STIHL produce, which I used yesterday for the first time, is a beast of a machine.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered a Strimmer. It was the best price on the net. I had an email saying that due to the volume of orders, dispatches had been unavoidably delayed. I phoned to either cancel or speed up the or... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matériel de motoculture
  2. Jardinerie
  3. Magasin d'articles pour l'aménagement paysager
  4. Service de réparation de tondeuses à gazon
  5. Service de réparation de machines
  6. Atelier d'usinage

Écrit par l'entreprise

We’re proud to have been crowned Garden Machinery Dealer of the Year 2025 at the Service Dealer Awards in December. Welcome to Ron Smith & Co., a name that has become synonymous with excellence in garden and estate machinery since our establishment in 1967. Founded by the visionary Ron Smith, our company has grown from a humble beginning into a leading specialist, dedicated to providing top-quality garden and estate machinery to both domestic and professional end-users. Our journey is one of passion, innovation, and commitment to the community we serve. Starting in 1967, Ron Smith envisioned a company that not only supplied the best in garden machinery but also supported its customers with exceptional repair, servicing, and an extensive spare parts department. Over the decades, we’ve grown significantly, yet our core values and dedication to quality have remained unchanged. This enduring commitment to excellence is a testament to Ron’s vision and has been meticulously preserved and built upon by his son, Mark, who runs the business today. Our product range includes a wide variety of garden and estate machinery suited for every need and task. From lawnmowers and leaf blowers to more specialised equipment like robotic mowers, we’re proud to be the main dealer for all the top brands in the industry. Our commitment to quality ensures that each product we sell stands up to the demands of both domestic gardens and professional estates. Sales: Explore our extensive range of machinery in our Worcester and Hereford showrooms or browse our selection online at www.ronsmith.co.uk for delivery across Great Britain. Repairs and Service: Our expert team provides comprehensive repair and servicing options, ensuring your equipment remains in peak condition. Spare Parts: With an extensive spare parts department, we make it easy to find the right components for your machinery. Robotic Mower Specialists: Our dedicated robotic mower team is at the forefront of automated garden care, offering cutting-edge solutions for effortless lawn maintenance. At Ron Smith & Co., we believe in more than just selling products; we’re dedicated to providing solutions that enhance the beauty and productivity of your gardens and estates. Our experienced team is always ready to offer expert advice, tailored recommendations, and exceptional after-sales support. As we continue to grow and evolve, our mission remains the same: to serve our customers with integrity, quality, and a commitment to excellence. Whether you’re shopping in our showrooms or online, we’re here to ensure you receive the best possible experience. Join us on this journey, and let Ron Smith & Co. be your partner in achieving beautiful and thriving outdoor spaces.


Coordonnées de contact


4,9

Excellent

TrustScore 5 sur 5

807 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 4 sur 5 étoiles

Very helpful

Having ordered what I wanted, I had follow up emails at every stage, so I knew when to expect the delivery. It helped me organise around the delivery. Just what I needed.

19 mars 2026
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Réponse de Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, Brian, we really appreciate it.

Noté 5 sur 5 étoiles

information?

real, honest, useful information over the phone could put more information online about the productsl but round all good

17 mars 2026
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Réponse de Ron Smith & Co Ltd.

Thank you for your review.

Noté 5 sur 5 étoiles

Good advice and the order and…

Good advice and the order and installation of the robot mower was well organised.

9 mars 2026
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Réponse de Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, Ann. We've shared your feedback with the robotics team.

Noté 3 sur 5 étoiles

Delivery delayed by oversight in warehouse

Used this company because of good Trust Pilot responses. Sadly our experience less than favourable. Strimmer purchased 7 March 2026 with initial delivery date given as 12 March. Nothing on FedEx web site so called R Smith who stated 'being packed today' will be with you tomorrow - 13th. Nothing. Phoned again then some progress as 'Sam' got hold of the situation and investigated - came back and said strimmer still in warehouse had been overlooked, 'don't know why' - not been picked up. He would make sure it went out on Friday 13th but no weekend deliveries so get it on Monday 16th. Just arrived at 13.28pm. What a disappointing saga.

16 mars 2026
Avis spontané
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Réponse de Ron Smith & Co Ltd.

Thank you for your review, and we’re very sorry to hear that you were disappointed with your experience.

Your order was placed on 7th March with our stated delivery timeframe of up to 5 working days. Unfortunately it arrived on the 6th working day, and for that delay we sincerely apologise.

At the time your order was placed we were experiencing an unusually busy start to the season, combined with some staff illness, which unfortunately affected our dispatch times. We did send an email update to customers to explain that we were busier than usual and that deliveries may take slightly longer, but we appreciate this did not make the situation any less frustrating for you.

We’re pleased that Sam was able to investigate the issue for you and ensure the order was dispatched as quickly as possible once it was identified.

Thank you for your patience while we worked to resolve the situation, and we’re sorry that your first experience with us did not meet expectations.

Noté 5 sur 5 étoiles

Arrived on time

Arrived on time. Installed navimow swiftly. Working O.K. Very happy with it.

9 mars 2026
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Réponse de Ron Smith & Co Ltd.

That's great to hear, Derek! Thank you for taking the time to leave us a review.

Noté 5 sur 5 étoiles

When I visited Ron Smiths Anthony was…

When I visited Ron Smiths Anthony was extremely knowledgeable when advising me on a new robotic mower and Ben, the engineer, who came to set it up was very professional and extremely helpful & kind. Many thanks to you both.

6 mars 2026
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Réponse de Ron Smith & Co Ltd.

Thank you for taking the time to leave such a lovely review, Barbara! Your feedback has been shared with the Anthony and Ben personally.

Noté 5 sur 5 étoiles

Couldn’t fault them

Friendly, expert advice and very competent installation

5 mars 2026
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Réponse de Ron Smith & Co Ltd.

Thank you, Bruce.

Noté 5 sur 5 étoiles

Good service

Dealt with my enquiry professionally, got back to me the same day and explained when delivery would be and product arrived in that time span. Good service.

13 février 2026
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Réponse de Ron Smith & Co Ltd.

Thank you for your 5* review, we really appreciate it.

Noté 5 sur 5 étoiles

Efficient shipping

Easy ordering. Competitive pricing. Delivery incredibly quick. Pretty perfect shopping experience. Actual product not used yet but store and service excellent. Ordered online.

9 février 2026
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Réponse de Ron Smith & Co Ltd.

Thank you for taking the time to leave us a review, Simon, we really appreciate it. It's great to hear everything was quick and easy.

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