Amazing service and support. We placed an order for some materials for a small project and then Daniel explained their supply chain were struggling, with potential delays ahead. Spoke to Vanessa and b... Voir plus
L'entreprise a répondu
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À propos de l'entreprise
- Magasin de matériel pour l'entretien des toitures
- Fournisseur de matériaux de construction
- Magasin de bricolage
- Magasin de rénovation
À propos de Roofin Online Store
Écrit par l'entreprise
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Coordonnées de contact
Unit 3,York Avenue, , BB4 4HX, Haslingden, Royaume-Uni
- sales@buildinstores.co.uk
- roofin.co.uk
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I needed tiles for my park home roof…
I needed tiles for my park home roof which weren't easy to find so I was very pleased to be able to purchase them from Roofin Online. They were delivered quickly and safely but I think the delivery charge of £36 for 6 tiles, was extortionate. I had a tarpaulin delivered on the same day from a different company which weighed more than the roofing tiles and postage was only £4.99.
There is no justification for charging this amount of money.
26 avril 2023
Réponse de Roofin Online Store
Hi, Thank you for taking the the time to leave your feedback.
I'm sorry you feel the delivery cost was high, unfortunately this delivery cost is set by our supplier and reflects the weight and size of these roofing tiles.
We do give all delivery cost up front before the order is placed, giving our customer's the opportunity to source materials locally if they don't wish to pay delivery costs. However, we always offer our lowest prices upfront, so even with delivery factored in, we are the cheapest place in the UK to buy Metrotile products from.
Many Thanks Lorraine :)
Restored my faith in online buying!
This is an unknown supplier and I was sceptical at first. The direct delivery took a bit longer, but Lorraine in customer services was an absolute star and did exactly what she said she would. I'm very impressed with the price I paid but also that there was instantly a helpful person there to help when I needed to speak to someone.
12 mai 2023
Avis spontané
Réponse de Roofin Online Store
Hi Sarah, Thank you so much for taking the time to leave this 5 star Review. We pride ourselves on providing great service and its fantastic to hear our customers feedback. Kind Regard's Lorraine :)
Easy to order & very quick delivery…
Easy to order & very quick delivery plus kept me informed with order processing & delivery times
26 avril 2023
Réponse de Roofin Online Store
Hi Mick, Thank you for taking the time to leave this 5 star review. It truly mean's so much to us all :) Kind Regard's Lorraine.
Happy Customer
Website easy to navigate. Customer service excellent. However, issues with delivery due to courier. Promp
t action by Customer Service and delivery received on the day in question, thanks to their efforts. Not an easy task on a Friday afternoon and Bank Holiday weekend. Thank you for all of your help.
27 avril 2023
Réponse de Roofin Online Store
Hi Sharon, Thank you for taking the time to leave this fantastic review, our team work hard to ensure our site is easy to navigate, we are glad to know the effort is appreciated at the customer side. Thank you :) Kind Regard's Lorraine.
I was told by the lady at Roofin I…
I was told by the lady at Roofin I would be notified before my delivery was due, however I wasn't and I wouldn't have chosen to leave the tiles on the street, but fortunately I'd just returned and was able to get things put in my garage. But as usual the lady at the help desk at Roofin was helpful with my order.
24 avril 2023
Great product delivered on time.
26 avril 2023
Réponse de Roofin Online Store
Hi Joanne, Thank you for taking the time to leave this 5 star review. It mean's a lot to us all at Roofin knowing our customer's have had a great experience while shopping with us :) Kind Regard's Lorraine.
Excellent store and will be back!
Excellent website, very efficient and speedy delivery. Thankyou!
25 avril 2023
Réponse de Roofin Online Store
Hi Nigel, Thank You so much for this fantastic review. We look forward to your custom again :). kind Regard's Lorraine.
Quick response to an issue
19 avril 2023
We've been very pleased with the…
We've been very pleased with the product, suiting our needs to make a grass and wild flower driveway . We've been happy with communication and prompt delivery.
25 avril 2023
Réponse de Roofin Online Store
Hi Jennifer, Thank you so much for taking the time to leave this 5 star review. We are thrilled that you are so happy with the Supagrid's you ordered :). Kind Regard's
Great service great delivery
23 avril 2023
I ordered 10 pieces of 2 meters sheets…
I ordered 10 pieces of 2 meters sheets and 5 pieces of 1 meter sheets. Delivered 15 pieces of 1 meter.
23 avril 2023
Réponse de Roofin Online Store
I'm sorry to hear about this, I can see that you already contacted our supplier directly about this on Saturday afternoon, obviously this was out of office hours so you wouldn't have received a response straight away.
I can see that they have replied to you first thing this morning confirming that the correct items will be dispatched today for delivery to you ASAP.
We're sorry for any inconvenience caused, but I'm glad that this was rectified so quickly for you.
Kind Regards, Daniel - Manager @ Roofin
Réponse de Roofin Online Store
Thank You so much for taking the time to leave this great review. Kind Regard's Lorraine
Réponse de Roofin Online Store
Hi John, Thank you for taking the time to leave a 5 star review. We are thrilled that you had a great experience shopping with us. Kind Regard's Lorraine :)
Very quick delivery and great price
18 avril 2023
Réponse de Roofin Online Store
Hi Ian, Thank you so much for taking the time to leave this 5 star review. As a small family run business it mean's so much to us all. Thank you :) Kind Regard's Lorraine.
Great customer service
We had an order and the wrong product was delivered, The guys at at Roof In were honestly a joy to deal with in terms of getting the correct product sent out and the other collected. I made 1 contact and they dealt with everything in a timely and professional fashion, amazing service and I go away a very happy customer. thank you again roofin.co.uk
24 avril 2023
Avis spontané
Réponse de Roofin Online Store
Hi Dive Technician, Thank you for taking the time to leave a 5 star review. As a small business it really mean's a lot to us to know our customer's have had excellent experience shopping with us. We look forward to serving you again :) Kind Regard's Lorraine.
Excellent service and product
I bought metrotile product at a reasonable price and delivery… Lorraine was helpful with additions to my order. Communication was excellent and delivered in 2 days. Product was excellent. I recommend this company 100%
21 avril 2023
Avis spontané
Réponse de Roofin Online Store
Hi David, Thank you so much for this lovely review, it truly mean's a lot :). I'm so glad we could help you, that's what we aim to do for all our customer's. Kind Regard's Lorraine :)
Everyone involved was very helpful with…
Everyone involved was very helpful with a complicated order. We are really satisfied with the product - great use of old wheelie bins.
17 avril 2023
Avis spontané
Réponse de Roofin Online Store
Hi Jeanette, Thank you so much for taking the time to leave a 5 star review . Customer satisfaction is our main goal here at roofin and it mean's so much to our team to know our customer's are receiving this. Kind Regard's Lorraine.
Great customer service
Great customer service! Vanessa was really helpful. Prompt ordering and dispatch aswell.
Thoroughly recommmended
17 avril 2023
Avis spontané
Réponse de Roofin Online Store
Hi Jan, Thank you so much for taking the time to leave a 5 star review. Its great to hear you have had a fantastic experience while shopping with us at Roofin. Kind regards Lorraine.
Made my purchase on the 5/4/23
Made my purchase on the 5/4/23. It wasn’t until after my order went through I was told it wouldn’t arrive until the 14/4/23. After taking the day off work to wait in all day, I contacted them at 1630 to check the order was going to be delivered. They told me that there had been a delay and it wasn’t going to arrive until 18/4/23, with no explanation as to why I wasn’t contacted! I asked if the delivery could be made the day before as I am leaving the country on the 18/4/23, and I said I would wait on the live chat to find out the answer so I can sort this out. Then got cut off from live chat, and haven’t been able to get through ever since. Nobody answering the phone today either!
Guess I will just have to wait and see if my lead turns up before I leave the country, or I have to get my money back once I’m abroad!( which I’m not looking forward to doing as I suspect it won’t be easy with how their customer service’s are!!)
Will re-review after 18/4/23!🤞
Review update17/4/23:
So, I contacted roofin first thing this morning, and Vanessa ( who I dealt with on Friday), instantly remembered me, and informed me that she had already spoken to the relevant people regarding my delivery and she assured me it would be her before 2pm.
Delivery is now on the driveway, and all looks good.
Big thank you to Vanessa for getting this delivered today. Has saved me a headache of trying to source more product before I leave tomorrow.
As a company though, a bit more thought needs to go into keeping the customer up to date regarding deliveries and dates. We all know problems happen in life, it’s not a perfect world, but it would be good to be kept in the loop regarding products we have paid for and when we will get them!
15 avril 2023
Avis spontané
Réponse de Roofin Online Store
Hi Andrew, thanks for taking the time to leave this feedback.
It was easter weekend shortly after you ordered and unfortunatley bank holidays don't count as working days.
As soon as you contacted us at 16:17 on Friday afternoon, my colleuegue got straight on the case with our supplier, as they had told us that your delivery would be made on 14/04, which is why we passed this date on to you.
I've checked the live chat history and it says you left/ended the chat at 16:38.
Our office is open Monday to Friday from 08:45 to 16:45, so if you tried to call on Saturday then nobody was here to answer your call because we were closed.
Once again my colleuegue has been on the case first this morning with our supplier, who have confirmed that your order is in fact out for delivery today, as promised. She came in early to do this for you.
I'm sorry that you feel this represents bad customer service, but I can see that we tried our best to get this resolved quickly for you, considering how late in the day we were contacted.
Kind Regards, Daniel - General Manager
CUSTOMER SERVICE APPAULING
Ordered some guttering. Ordered the wrong size. Emailed the email address for returns to be ignored. I then telephoned, got told I would get a call back, nothing happened. Telephoned again to be told it was fine to send back as within the 14 days. So I posted back. I then get the parcel sent back to me with a note: -
Returned not covered by our cancellation policy and return for business. (Not pre-approved or returned within 7 days)
Returned to incorrect address, we weren't notified of the return so were not able to provide the correct address.
Please do not attempt to return again.
Maybe they should train there staff on their returns policy. AVOID, AVOID AVOID
13 mars 2023
Avis spontané
Réponse de Roofin Online Store
Hi Brix Limited, Cranleigh, I'd like to respond to the factual innacuracies in your review.
You got in touch to let us know you wanted to return your order as you ordered the wrong size item, we then sent you a link to our returns policy because as a business, you do not have the same automatic right to cancel and return within 14 days as a consumer does. Return requests from businesses are reviewed on a case-by-case basis, and if accepted the goods must be returned within 7 days and a 30% restocking fee applies.
As highlighted in our returns policy, requests must be made to our email address, if accepted, we'll then provide the return address. Unfortunatley, we never had a response from you, until your parcel arrived a few weeks later, to our office, and not the distributor address we would have specified given the opportunity. As we do with all customers who follow our returns proceedure. The decision on rejecting your parcel was made by myself, because it was returned outside of our terms & conditions, and as a small business we have to draw a line somewhere.
I don't feel it's fair for you to leave a false and inaccurate review on our page, just because you decided to wing it and didn't get the desired outcome. As a business yourself I'm sure you wouldn't appreciate me doing the same on your Google Review page.
Kind Regards, Daniel - Manager @ Buildin Stores
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