rootznutrition.com Avis 

Apalling Customer Care Service! DONT BUY!!!
On the 14th August 25 I placed an order of 3x Collagen Superfood and paid $135,20 but the order has never arrived. I contacted the company on the two mails I have: help and info on many occasions trying to find out the status of my order. On the 28th August, Harrison Levy replied saying that: "I am so sorry. I see what you are saying- no updates on your tracking from your order placed a while back. Normally when this happens, it is because the item was scanned incorrectly by USPS, but is still en route to the location. I have reached out to our USPS rep to track down your order. However I don't want you to have to wait while we figure this out, so I will have a new one sent first thing when we reopen tomorrow via 2 day priority mail. I really appreciate your support, and apologize for this shipping mishap.
Going forward, you should expect orders to ship out in 1-2 business days. Best, Harrison"...

Well today its the 15th September, a whole month since I placed and paid for my order and it still hasn't arrived but to my surprise I got an email from someone called Rom who sent me the same reply I saw on multiple bad reviews saying that they fulfilment team had met over the weekend, bla, bla, bla, bla...
I have replied back asking for an immediate and full refund.
In the meantime I have also contacted Svelte to let them know what a bad image and how much this is damaging to their own credibility for recommending as affiliate a company that is a major let down.

Hopefully I will receive my refund soon!

Zero rating, this is a scam. Paid without any order delivered after a month of waiting. Email response below:
We sincerely appreciate your continued patience and understanding during this time.

I want to deeply apologize for the ongoing delay in fulfilling your order.

We had a meeting with our fulfillment team this past weekend, and I’m pleased to share that they are actively catching up on delayed orders and will be fulfilling all outstanding shipments very soon. They’ve also confirmed that we will be well-stocked moving forward to ensure smoother and more timely deliveries.

While we can’t confirm an exact ship date just yet, please rest assured that resolving this is now a top priority. You’ll receive an update as soon as there is movement on your order from our fulfillment team.

Again, we truly regret the inconvenience and appreciate your patience as we work through this issue.

Looks like I’m caught up in this same scam that I am reading. Wish I had read reviews but I trusted the affiliation with Svelte. Ordered August 14, 2025, was charged immediately $295.20. My first response about delay was very nice and believable. No more responses, no product. Beware!

What I dont understand is how SVELTE, a serious enterprise, would promote and recommend them as partners, when this is definitely a SCAM. Unfortunately, I did not read these reviews before buying, and I trusted SVELTE, and now I am part of the group of customers who have paid for something we never received.

How on earth do I get them to cancel my prescription 🤔
I have emailed every which way I can and no correspondence at all
This is absolutely disgusting
Can I cancel my payment at the bank for this transaction

Placed order for collagen and paid in mid July.
Order didn’t arrive and no correspondence from seller.
Had to email three times and they make some lame excuse about back order.
Had to request a refund.
This should have been clearly communicated to me, they have my email and phone number.
Reach out Rootz and stop holding peoples money ! Are you hoping they forget?

I ordered the collagen protein powder on 7/20/2025. I immediately got an alert that my credit card was charged. I never received an invoice from Rootz. After the product didn't arrive in 2 weeks I reached out to Svelte since the original text about this product came from Svelte. Turns out Svelte doesn't produce this product. I was told that Rootz is a "partner." They gave me contact information for Rootz. I would have read the reviews IF I had known about Rootz. As other dissatisfied customers have noted they are very courteous in there emails, with all manner of excuses for the "delay" and promises to UPS my product asap. It is now 8/20/25, a full month from the date of my order and 2 weeks since they told me my product was on the way. This is totally unacceptable. I still have never received an invoice or notification of a shipped date. I feel that I have been scammed and my credit card company is now investigating to get my money back. They may make good products (I was really looking forward to trying the collagen protein) but they are negligent in getting them to their customers. Shouldn't be running a business and defrauding people!

I ordered in May of 2025, had auto ship appear in June of 2025, I emailed to cancel and refund the auto ship as I still had NOT received the original order. So to this day August 17 2025, no product. Multiple emails requesting refund of original order, they tell me they can not... even though the product has no delivering date yet. STAY AWAY!!!!!

I ordered 5/11 and send several emails. They always respond emails very quickly and politely but I never receive product. I really wanted try this product but sadly never came.

DO NOT FALL FOR THIS SCAM! I ordered the first of June $146 for a product I have never recieved and it is almost 60 days. I agree with all the other bad reviews about no refund. Same canned response over and over. They you be shut down. I will be contacting APPle PAY to dispute the charge and hopefully get my $$ back.

don't know about their product. I haven't received it yet and it's been three weeks, and they have only made a label. I will never buy from them again

I ordered Matcha Collagen Superfood on June 18th and it’s July 2! I have several emails out for this trying to get my money back all I get is it will be shipped in 2to 3 business days , no phone number to call and they have my money!! This has to be a scam I can’t get a straight answer from emails! I’m very upset! Do not order from this company, you will be taken like I have !!! Unbelievable that people do this crap to hard working people!! I’m getting my Lawyer involved!

Ordered one time only and got put on subscription. Second order has been over three weeks to get. Canceling only by email takes a minimum five days to get any response. No phone to take care of it. Meanwhile another order got shipped. Very sketchy way of doing business.

Never received order. Customer services ignore emails. Warning do not order this product.

The product is absolutely delicious, and it seems to contain quality superfood ingredients. I came here because people were harshing on the company. I think there were some times when I couldn't reach them in time to cancel, and it seems like it did take a long time for it to arrive each time i began a subscription. But I have never had a problem canceling my subscription. That's why I gave it four stars.

SCAM......I haven't received my FIRST order yet ordered on May 5, 2025.....I sent an email on May 20,2025 canceling my order and reoccurring orders!!!! I finally received a response from a Rom Riki Cura, Customer Support at Rootz Nutrition on May 27, 2025 telling me I wasn't able to cancel at this time.
NOW ANOTHER ORDER WAS WAS PLACED on June 3, 2025. HELP! SCAM!!
****UPDATE as of 06/17/2025**** Still haven't received the 1st order that I was billed for. Received an email from the same customer service person,Rom Riki Cura asking me to have patience. Now the 2nd order was billed, shipped and received 06/11/2025.....left at my door...Otherwise, I would've refused the delivery. I was unable to cancel or return. Still haven't received any refunds for the 1st order. DO NOT ORDER FROM THIS COMPANY!!

absolutely scam, Order placed in Feb, no product delivered, no refund. chased with customer service for months, no response at all

This is quite possibly the worst company to deal with. My word of advice, DO NOT DEAL WITH T HEM.
I returned two cannisters, have tracking numbers showing they were received, but still no refund. If you get in touch with them, they will send back a very nice note about returns, but then they don't honor their promises. They also have a very bad BBB rating so a lot of us are being scammed.

I received a very nice apology for the delay in my order due to out of stock. I've been taking the Energizing Superfood for 4 days. I'm going on age 83 and I can tell a difference in my energy. I felt a boost when I was dragging a bit. On today's walk I tackled 2 hills I've been avoiding. This has a good-tasting berry flavor, and with 2 grams of fiber and just 18 calories per scoop, it's surprisingly filling. I definitely will be ordering more.

DO NOT EVER, EVER, EVER PURCHASE FROM ROOTZ/LEVY NUTRITION. EVER. I would give ZERO stars if this let me. I won't even spend the time detailing what I have been through trying to cancel a subscription and get my money back because it would take me all night. Harrison Levy should be brought up on legal charges for what he is doing. He must be paying off PayPal because they will not refund my money even though I have PROVED I have requested the subscriptions to be cancelled. I am going to be forced to waste more time making a trip to the bank to try and block Harrison Levy from stealing further money from me and try to get back what he has already stolen.