rootznutrition.com Avis 

I ordered a protein powder 2 1/2 weeks ago and paid for priority delivery. After a week it still hadn't shipped, but several emails from me to them went unanswered. After two weeks I got an email apologizing and saying the package had gone out the day before. Now yet another week has passed and I have received nothing. I have twice asked for a refund. Based on unreliability I would not use this company.

I placed an order on 2/21/25 and my payment method was charged immediately. After a week of no updates, I asked that my order be canceled. Again, no response. Just sent a follow up to my cancelation request. Don't expect to hear back.
In the meantime, I have received numerous marketing messages from Rootz, pitching more of their products. Frustrating...

Customer service is terrible. I want to cancel my subscription but you can't see or control your subscription on their website. I was charged more than 2 weeks ago but the order still wasn't shipped. I wrote my question on their website, 3 emails to Harrison Levi and still zero response from the company for more than a week.

I ordered 2 products on January 16, 2025. I never got a tracking number or the products. I sent 3 emails and got no response. They do not have a phone number either. I put in a dispute with my Credit Card company. My card company immediately took the charge off my bill and continued to investigate. One month later my package arrived! No explanation, appology or email explaining why they did this to me. I will not buy from this company again. They obviously don't care about people but will take your money.

ordered protein powder on 1/30/2025, never shipped or any status other than they processed my payment. Have requested current order be cancelled since it apparently hasn't shipped and a refund of this order, along with cancellation of all future orders along with my account. This hasn't happened either. DON'T BUY FROM THIS COMANY!!!

DON'T BUY ANYTHING FROM THIS COMPANY!!!! This is my second complaint which echoes my first and other people's complaint that the product tastes like garbage, they don't honor the guarantee and never refund your money. Don't trust Harrison Levy, the owner? he assured me the subscription had been cancelled, I would not be charged and I would get my refund on subsequent sent products (after respectfully stating I didn't like the product and requested cancellation). None of which was true. Just received another charge today. Unfortunately, the vendor can charge unless you verbally tell your card company to block the vendor number.

Buyer beware.Just submitted to the BBB as well. Ordered Dec 7, now Jan 3. No product after being promised by owner that he would make sure it was shipped out prior to Christmas, which it was not. Have not had response in almost 2’weeks and all I wanted was the product. Now I want my money refunded. My bank will be receiving a call today as well since I had signed up for subscription and from other BBB complaints they say they will cancel subscription but continue charging.

I ordered a jar of the protein powder directly from the company (not from Amazon or other seller). It took about three weeks for me to actually get the product. I emailed them multiple times and NEVER got a response. The tracking information was garbage. There is NO PHONE NUMBER on their website which honestly should tell you something. I haven't even tried the product yet but I don't care how good it potentially is, I will NEVER give this company my money again.

I wanted to try their product and bought 4 containers and thought I wanted a monthly subscription
The supplement does not taste as good as they say and tried to cancel my monthly subscription, many times and even got an email from their CEO(I think)
They said they would cancel my subscription and they processed payment instead
I am currently trying to cancel payment
Not happy