Ross + Liddell Avis 941

Ross and Liddell were never great but since they switched away from named contacts and made customers use a portal (essential a black hole where your messages go, they promise to follow up and nothing ever happens) the experience has become dismally frustrating and unhelpful. Trying to get a common repair done, or even to just get a progress report on existing work, is well nigh impossible. They don't seem to care. Money for old role.

Your staff member Nicole was most helpful, informative, taking to suggestions and taking action to resolve. This is the 1st time I have Live Chat and it works a treat!! Thank you Nicole

,
Marie Reynolds 290000106

Nicole answered my queries straight away with a positive outcome.

Leah was very helpful with my enquires and was quick to help which ia just what you want in a service

The online chat function was great and really quick at getting the information I needed.

Paige was very helpful in looking into my query

Paige's cheerful and efficient helpfulness in progressing an ongoing issue with repair to a door security system

Absolutely awful company don’t touch them
Money grabbing charlatans awful customer service rude staff if you can even get through to them
Just leave well alone

quick, simple and direct, you could not ask for more

Used online chat with Nicole from Ross + Liddell. She answered all my questions quickly and gave very clear explanations. Excellent service with my first interaction with this company.

Paige was very helpful and quick to respond.

Candela on live chat was a great help today. Very informative and quick to respond, not to mention polite (which I have had little experience of in the past with other departments within Ross & Liddell). Although my main query has yet to be resolved, I feel content and at ease that it will be dealt with soon.

Had some billing queries as I had recently moved into. Went into live chat and spoke to Candela. She was super prompt and answered all my questions, and sent me all the information i needed to get my direct debit set up! Brilliant service.

Contacted and spoke to Leah who was quick to repond and answered my question.

Live chat with Paige to follow up on an issue I have. She tried to contact the company during the chat with no success. She will keep me informed by email.
Couldn’t really ask for more

Excellent service from Leah on the livechat, she was very polite and resolved my queries within minutes.

Rhiannon was very efficient at providing information I requestefd

I am really impressed in the last 1 year and half with Ross and Liddell such dramatic changes. I spoke with Darren today about broken handle door , couple hours later was fixed . I can’t speak high enough about them , thanks Ross and Liddell, thanks Darren 😊

I needed some clarification about my bill which showed an outstanding balance. I used the online chat service and I can’t thank enough “Leah”. She was extremely helpful and professional. She resolved my bill issue immediately. Thanks once again Leah, you are an asset to the company.