I had a great experience with Ross & Liddell’s customer service. Candela was extremely friendly, helpful, and professional throughout our interaction. She clearly explained the details of my two accou... Voir plus
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Lisez les avis des autres
There was confusion re a replacement smart meter we had arranged at our premises in Glasgow St Enoch's Square factored by Ross & Lidell. Jasmine from R&L made the time to come down and speak with myse... Voir plus
In June 2025 Ross & Liddell's Trustpilot score was 1.2 and their Google review score was similarly extremely low. In the following months they seem to have engineered a massive uplift in their revi... Voir plus
I needed some clarification about my bill which showed an outstanding balance. I used the online chat service and I can’t thank enough “Leah”. She was extremely helpful and professional. She resolved... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Société de gestion immobilière
- Agence de location d'appartements
- Inspecteur en immobilier d'entreprise
Écrit par l'entreprise
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Coordonnées de contact
Royaume-Uni
- ross-liddell.com
4,0
Bien
941 avis
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast and efficient
Nicole was quick in responding and precise in her explanations
4 février 2026
Avis spontané
Réponse de Ross + Liddell
John, thank you for your feedback. We're delighted to note that you are happy with the service provided by Nicole.
Dealt with Kerri and issue resolved…
Dealt with Kerri and issue resolved quickly on the chat
3 février 2026
Avis spontané
Réponse de Ross + Liddell
Scott, we're glad to hear it. Thank you for your feedback.
Paige was very helpful and arranged for…
Paige was very helpful and arranged for a contractor to fix a roof issue.
3 février 2026
Avis spontané
Réponse de Ross + Liddell
Thank you for your feedback, we really appreciate you taking the time to review our services.
Experts in Managing Deterioration
Failure to be fair in dealings with homeowners.
Failure to observe obligations as to comprehensive maintenance of common grounds.
Failure to respond to enquiries and complaints within a reasonable timescale, over a two year period.
2 octobre 2025
Avis spontané
Réponse de Ross + Liddell
Thank you for taking the time to share your feedback. We are sorry sorry to hear that you feel this way about your experience with us. It’s never our intention for any homeowner to feel unsupported.
We take all reviews seriously, and your comments are important to us. We would really appreciate the opportunity to look into what has happened and to understand where you feel our service fell short. This will help us address any issues and make improvements where needed. As such, we have sent you a request for information, to enable us to identify your account.
Dreadful
Dreadful, absolutely DREADFUL.
They are happy to take your money and provide NO service at all.
In the future i would not go near a property with this company attached to it.
I dont understand how they are still in business!!
15 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Thank you for taking the time to share your feedback. We are sorry to hear that you feel this way about your experience with us. It’s never our intention for any homeowner to feel unsupported.
We take all reviews seriously, and your comments are important to us. We would really appreciate the opportunity to look into what has happened and to understand where you feel our service fell short. This will help us address any issues and make improvements where needed. We have sent you a request for information. Please respond to this request, to assist us in identifying your account.
We received a demand and possible court…
We received a demand and possible court action for an invoice we had not received which was very upsetting for us but Nicole (client support administrator) was extremely helpful and understanding, explaining the situation and getting it sorted out for us. Well done, Nicole!
30 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Netta we're pleased that Nicole was able to assist you and explain matters in detail. Thank you for your feedback
Nicole has been very helpful and…
Nicole has been very helpful and friendly. Very good customer service from her.
27 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Michael, we're delighted to read your feedback. Thank you for taking the time.
Paige
Paige responded quickly and looked into the issue straight away. Very pleased with her response and professionalism.
28 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Mrs Gray, thank you very much for taking the time to review our services. We shall pass your feedback onto Paige.
Many thanks to Rhiannon who got me…
Many thanks to Rhiannon who got me information that I needed quickly and efficiently. Much appreciated Rhiannon!
28 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Ainsley, thank you for your review. We shall pass this onto Rhiannon.
I had a query regarding an email I…
I had a query regarding an email I received today. I used Live Chat and Rhiannon responded instantly putting my mind at rest. Excellent service. Thank you Rhiannon
28 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Sally, thank you for your review. We appreciate you taking the time.
Ross+Liddell provided a smooth and…
Ross+Liddell provided a smooth and professional service. They were approachable, responsive, and handled everything efficiently.
27 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
Submitted a request for our development…
Submitted a request for our development which was handled and actioned by Nicole promptly and professionally. Thank you Nicole!
27 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Alex, we're glad to hear you are happy with our service, thank you.
Great online chat
Paige from repairs team was great and responsive with my enquires.
27 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Vicky thank you so much for taking time to provide feedback.
Provision of invoice and promise of a resolution of a charge
POsitive, effective responses on the chat line
26 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Great to read your feedback, Sharon, thank you.
Clear customer service
Candela was extremely helpful in the removal of fly tipping at Waterfront Plaza development. Many thanks!
26 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Ryan, thank you for sharing details of your recent experience with Candela. We appreciate you taking the time and we are delighted to hear that you were happy with your experience.
Candela
Like most of the reviews Ross and Liddell certainly has its flaws but Candela really helped me out. Candela dealt with my issue promptly and went further to help than what I asked. Thanks Candela!
23 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Russell, thank you for your feedback. We're glad to hear that Candela was able to assist you quickly.
Nicole helped me with a request and…
Nicole helped me with a request and promised she would call me back once she gets a response for the relevant team, great customer service.
21 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Felipe, it's great to read such positive feedback. Thank you for taking the time to review.
Friendly customer service
Just lodged a repair ticket with Claire from repairs team and she was friendly and efficient.
21 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Lisa, great to hear that you received a great service from Claire. Thank you for leaving feedback.
Needed help resetting my online account…
Needed help resetting my online account after starting chat I was set up quickly and with no fuss
20 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Elma, thank you for your feedback, we really appreciate it.
Paige was helpful
Paige was helpful in passing on an issue we have to our property manager and hopefully they will be helpful too in getting us the info we need
20 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Shannon, thank you for your feedback. We appreciate you taking the time and we are delighted to read that you are happy with our service.
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