Ross + Liddell Avis 941

Poor communication, they are with holding money from peoples, they didn't check areas of our estate and started to make our estate look awful and uninviting to people. Whenever we tried to contact or get information they would fob people off. Honestly if you can get away from them as a company I would as I think your average joe could do a better job when they also work a 9 till 5

Nicole was very helpful and clear in her replies to my queries.

40% of reviews only one star
Fact - over 3 years with acknowledged health and safety hazard partly blocking emergency exit
Fact - over 36 weeks to arrange repair to security fence
Fact - grass knee height and no weeding for most of summer autumn period
Fact - messed up debt recovery process
Fact - 10 day service agreement period for complaint handling extended to 4 weeks at both stage 1 and 2 complaints
Fact - outstanding issues at stage 2 level told to pursue with first tier tribunal
Fact - requires 40 of 78 owners to effect

Ross & Liddell complaint response - Corporate aspiration gobbledegook

Draw your own conclusion

excellent and prompt response to the point

Thank you to Nicole for being so efficient today. Her customer service skills were second to none. Sh was able to remove my issue in 5 mins.

Paige made the reporting process simple and quick.

She responded immediately by raising an action for me.

Received prompt help on the online chat from Nicole. Much appreciated.

Nicole was very helpful and efficient! A very easy and seamless process on the live chat with her. Thanks again Nicole.

You write a review with your own hidden user name and in a response to your review Ross and Liddell identify you on a public website by name. Never heard of data protection/data breach? Unacceptable. I will be taking this further but in meantime remove my name immediately from your reply please R & L.

With regard to your reply there is nothing wrong with the postal service at my end. Other mail dated 2 and 3 days earlier turned up on same day as yours. Easy to blame someone else. Suggest you investigate your end instead as it is a recurring problem.

Only for this experience with them as normally theyre a nightmare to deal with. But will give Paige the credit here, noticed an issue with a roof tile and Paige has quickly created a ticket and will arrange for someone to repair

Very quick initial response. I got transferred to the appropriate team. Paige from repairs was great and got everything sorted.

Claire from Ross and Liddell was very helpful re a repair. Quick response and action raised almost instantly.

Claire organised an electrician to attend the repair straight away. Thank you! :)

Nicole was extremely helpful when closing my account, no hassles just straightforward customer service.

Recently has a conversation with Paige within the Repairs team on LiveChat for some advice. Paige was very helpful and, where she needed to get some further details from her colleagues, has promised that I will be informed ASAP. I have found in the past, that all interactions with R+L using LiveChat are dealt with quickly.

Very helpful and solved my problem quickly.

Had a web chat with Paige to get update on issue within our flat. Got quick response and delt with our issue. Information passed to relevant team. I will update when next stage complete.

We have been with Ross and Liddell for a number of years and were very happy with the service, however but over the last two years we have seen a dramatic reduction in the service provided.

We used to have a named property manager who we could contact with issues, but they have changed their system to remove points of contact and now you email and hope...

They have failed to fulfil the actions of minuted meetings and consistently failed to come through with rectifications despite numberous hollow promises.

Best avoided if you want a prompt, effective property management service.

Used online chat and dealt with Candela. Very smooth experience, Candela done everything they could to assist me, made the whole process very easy, and they were very helpful!