After many attempts to get help from Ross and Liddell as I have unsure who is cutting grass in certain areas, today I spoke with Gail who was absolutely fantastic and was finally able to get me the in... Voir plus
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Lisez les avis des autres
I reached out to Ross & Liddell about weeds that were needing taken care of in my estate. The chat feature was super easy to use and Angus was really helpful at identifying the problem and explained... Voir plus
L'entreprise a répondu
40% of reviews only one star Fact - over 3 years with acknowledged health and safety hazard partly blocking emergency exit Fact - over 36 weeks to arrange repair to security fence Fact - gr... Voir plus
L'entreprise a répondu
The grounds work team this year are outstanding and the service 100% better than the previous contractors. Few item that still need dealing with from last year have been dealt with by Paige. Who’s be... Voir plus
À propos de l'entreprise
- Société de gestion immobilière
- Agence de location d'appartements
- Inspecteur en immobilier d'entreprise
Écrit par l'entreprise
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Coordonnées de contact
Royaume-Uni
- ross-liddell.com
4,0
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick and efficient help by Candela
Quick and efficient help by Candela. She sorted out everything I needed!
8 avril 2026
Avis spontané
Réponse de Ross + Liddell
Thank you for your feedback, we really appreciate it.
Broken tile on the Apartments roof
The experience talking on line was seem less and was promised it would be handled straight away once the information was gathered. This was a roof tile which had broken off. We have a What’s app group chat within the residents and find this excellent in letting everyone know what is going on.
8 avril 2026
Avis spontané
Réponse de Ross + Liddell
Thank you for your feedback, we really appreciate it.
Chat line on My R and L
For once dealing with the Chat line and Paige worked very well. The issue was dealt with quickly and efficiently and action taken to resolve the problem. Hopefully the contractor will be just as efficient.
3 avril 2026
Avis spontané
Réponse de Ross + Liddell
Thank you for your feedback, we really appreciate it.
Poor communications, indifferent and unhelpful staff.
[*update* - I have bumped my score up from 1 to 3 as R&L have been in touch recently and have made considerable efforts to address my concerns and to improve their level of customer service.]
Ross and Liddell were never great but since they switched away from named contacts and made customers use a portal (essential a black hole where your messages go, they promise to follow up and nothing ever happens) the experience has become dismally frustrating and unhelpful. Trying to get a common repair done, or even to just get a progress report on existing work, is well nigh impossible. They don't seem to care.
5 janvier 2026
Réponse de Ross + Liddell
We’re really sorry to read your feedback and to hear about your experience.
Clear communication and responsive support are fundamental to the service we aim to provide, and it’s disappointing to learn that you’ve felt this hasn’t been the case.
We’re particularly concerned to hear that you’ve had difficulty obtaining updates on repairs, as keeping homeowners informed on progress is a key part of our service.
We would welcome the opportunity to look into this for you and address the issues raised. A senior member of our team will be in touch with you shortly in order to discuss your concerns in detail.
Thank you again for your feedback – it helps us identify where we need to improve.
Your staff member Nicole was most informative, helpful and presented the information in. Friendly manner.
Your staff member Nicole was most helpful, informative, taking to suggestions and taking action to resolve. This is the 1st time I have Live Chat and it works a treat!! Thank you Nicole
,
Marie Reynolds 290000106
2 avril 2026
Avis spontané
Réponse de Ross + Liddell
Thank you for your feedback, we really appreciate it.
Nicole answered my queries straight…
Nicole answered my queries straight away with a positive outcome.
31 mars 2026
Avis spontané
Réponse de Ross + Liddell
Thank you for your feedback, we really appreciate it.
Leah was very helpful with my enquires…
Leah was very helpful with my enquires and was quick to help which ia just what you want in a service
31 mars 2026
Avis spontané
Réponse de Ross + Liddell
Thank you for your feedback, we really appreciate it.
The online chat function was great and…
The online chat function was great and really quick at getting the information I needed.
26 mars 2026
Avis spontané
Réponse de Ross + Liddell
Craig, great to hear that, thank you for providing feedback.
Paige was very helpful in looking into…
Paige was very helpful in looking into my query
23 mars 2026
Avis spontané
Réponse de Ross + Liddell
Marie, we're glad to hear that. Thank you for your feedback.
Paige's cheerful and efficient…
Paige's cheerful and efficient helpfulness in progressing an ongoing issue with repair to a door security system
23 mars 2026
Avis spontané
Réponse de Ross + Liddell
Peter, what a lovely review. Thank you so much for your feedback. Paige is delighted.
Absolutely awful company don’t touch…
Absolutely awful company don’t touch them
Money grabbing charlatans awful customer service rude staff if you can even get through to them
Just leave well alone
18 mars 2026
Avis spontané
Réponse de Ross + Liddell
Andrew, we responded to your previous negative review, requesting information to assist us in identifying your account. Unfortunately, we did not receive this. We have sent a further request, in the hope that you respond, and enable us to investigate an assist with any outstanding issues.
Réponse de Ross + Liddell
Gerard, thank you so much for taking the time to review our services.
Used online chat with Nicole from Ross…
Used online chat with Nicole from Ross + Liddell. She answered all my questions quickly and gave very clear explanations. Excellent service with my first interaction with this company.
20 mars 2026
Avis spontané
Réponse de Ross + Liddell
Colin, thank you for taking time to review our services. We appreciate it.
Paige was very helpful and quick to…
Paige was very helpful and quick to respond.
17 mars 2026
Avis spontané
Réponse de Ross + Liddell
Monica thank you for your feedback, we appreciate it.
Very helpful.
16 mars 2026
Avis spontané
Réponse de Ross + Liddell
Bob, thanks for taking the time to review our services.
Candela! Live chat help
Candela on live chat was a great help today. Very informative and quick to respond, not to mention polite (which I have had little experience of in the past with other departments within Ross & Liddell). Although my main query has yet to be resolved, I feel content and at ease that it will be dealt with soon.
13 mars 2026
Avis spontané
Réponse de Ross + Liddell
Gail, thank you so much for your feedback.
Had some billing queries as I had…
Had some billing queries as I had recently moved into. Went into live chat and spoke to Candela. She was super prompt and answered all my questions, and sent me all the information i needed to get my direct debit set up! Brilliant service.
13 mars 2026
Avis spontané
Réponse de Ross + Liddell
Lauren, we appreciate your feedback. Thank you
Contacted and spoke to Leah who was…
Contacted and spoke to Leah who was quick to repond and answered my question.
12 mars 2026
Avis spontané
Réponse de Ross + Liddell
Thank you for your feedback. We appreciate you taking the time.
Live chat with Paige to follow up on an…
Live chat with Paige to follow up on an issue I have. She tried to contact the company during the chat with no success. She will keep me informed by email.
Couldn’t really ask for more
11 mars 2026
Avis spontané
Réponse de Ross + Liddell
Joyce, thank you for taking the time to leave a second review. We're glad to hear that Paige is moving things forward and keeping you informed.
Livechat - Excellent Service
Excellent service from Leah on the livechat, she was very polite and resolved my queries within minutes.
6 mars 2026
Avis spontané
Réponse de Ross + Liddell
Thank you so much for your feedback. We'll be sure to pass this on to Leah.
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