Professional, pleasant and tolerant staff who were very polite to me when I changed my order, twice! The water bowl is remarkable and just perfect. Grateful that the delivery man moved to where it w... Voir plus
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Lisez les avis des autres
The Terracotta Handled Olive Jars are stunning, client very happy with them and we look forward to planting up today with a tropical Mediterranean vibe Thank you as always for wonderful products
Excellent service from this company. Ordered online and was clearly advised of expected delivery between 4-8 days. Round Wood contacted me the following day to advise that delivery would be th... Voir plus
Purchased a good quality plinth for a Garden Sculpture through Round Wood, the whole experience from start to finish was first class. Becca took photos and a video of the various Plinth's that were av... Voir plus
À propos de l'entreprise
- Jardinerie
- aussi dans
- Constructeur de garages
- Constructeur de terrasses
- Entrepreneur en construction de conservatoire
- Magasin de bois
- Magasin de revêtements de sol
Écrit par l'entreprise
Round Wood of Mayfield is a premier UK-wide supplier of premium timber, a beautifully curated collection of quality garden products and traditional oak frame buildings. Our operations are centred on traditional craftsmanship, sustainability and design. What We Offer: • Oak Framed Buildings – From charming gazebos and porches to bespoke offices, garages, pool houses and full homes, using hand crafted pegged mortise and tenon joints. Each frame is pre assembled in our workshop to ensure the highest standards of quality and ease of onsite delivery • Timber Products – A wide range of hardwood and softwood decking and cladding, (from oak, tropical hardwoods, larch, and thermo-treated timbers), flooring, skirting, architraves, beams and sleepers—designed to bring enduring beauty to the home and garden • Garden Features – Pots and planters, corten steel fire pits, water features and elegant garden décor and cast-iron statues - all chosen for their aesthetic quality and functionality Why Choose Us: You’re choosing more than just products—you’re choosing a seamless blend of nature, traditional craft and modern service. Whether you’re transforming a garden, terrace or elevating your home, we’re here to make it effortless, sustainable, and beautifully long lasting. Visit our website: www.roundwood.com
Coordonnées de contact
Royaume-Uni
- roundwood.com
4,7
Excellent
702 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Helpful Marta
Thank you Marta for helping us out with a small glitch….. we are very pleased with our floor and the whole customer experience at Roundwood was brilliant.
Thank you👍
29 juillet 2026
Avis spontané
Dont always purchase pots for planting
Dont always purchase pots for planting, sometimes they just add structure to the garden.
25 juin 2026
I wanted some terracotta pots for my…
I wanted some terracotta pots for my garden and saw the ones I wanted but called the team regarding a delivery query, cost confirmation and to pay over the phone. This was handled politely and professionally and I have just had the pots delivered. Lovely helpful delivery driver, and the pots arrived in perfect condition and are beautiful - thank you to the team all round, I will be back and would highly recommend!
29 juillet 2026
Avis spontané
We absolutely LOVED our experience at…
We absolutely LOVED our experience at Roundwood - right from the initial browsing visit right the way through to all our items being delivered. Becca was an absolute delight and helped us with all our questions. Tom the delivery manager was a dream - we recorded the access to our property and he made a sound assessment as to what vehicle to send. The 2 gents that delivered our items were so lovely, patient, professional and took great care.
23 juillet 2026
Avis spontané
Returning customer
I have bought several pieces from Roundwood. They are always high quality and reasonably priced. The staff are helpful in person and the website is easy to use.
20 juillet 2026
Zac and his team were more than helpful…
Zac and his team were more than helpful and did everything they could to make my shopping experience with them 5 stars making it person to person! Wonderful website easy to navigate and their prices were extremely good too. Their goods are of the best quality and material and I will definitely shop with them again, thank you .
22 juillet 2026
Avis spontané
DHL ‘lost’ my order
DHL ‘lost’ my order. Round wood sorted it out and sent me a replacement order. Good customer service
14 juillet 2026
Good experience all round
9 juillet 2026
Excellent service quick delivery
Excellent service quick delivery , good quality product. Buy with confidence
13 juillet 2026
Said 1to 2 days delivery and I paid the…
Said 1to 2 days delivery and I paid the extra money for delivery and when I phoned the lady said sorry driver had gone home early and she put the phone down on me
13 juillet 2026
Réponse de Round Wood of Mayfield
hello Steven,
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with your experience.
We would, however, like to clarify a few points. At the time your order was placed, our website displayed a notice on the homepage advising that, due to exceptionally high order volumes, orders were being dispatched within one week, after which normal courier delivery times would apply. Your order was placed on 12th July and was due to be dispatched on 15th July, well within the stated dispatch timeframe.
The delivery service selected was our standard DHL service. The advertised 1–2 working day delivery refers to the courier's transit time after an order has been dispatched, rather than the time from when the order is placed.
When you contacted us on 14th July, our team attempted to explain the above and advise that your order was already with our packing team awaiting dispatch. Unfortunately, the conversation became difficult as our colleague was subjected to shouting and was unable to continue the call. While we always do our best to assist every customer, we also have a responsibility to ensure our staff are treated with respect.
As explained during the call, your order was cancelled and a full refund will be issued.
We genuinely regret that we were unable to meet your expectations on this occasion and wish you all the best going forward.
My delivery hasn't arrived yet
My delivery hasn't arrived yet, so once it's here I can revise my rating.
14 juillet 2026
Réponse de Round Wood of Mayfield
hello Ronnie,
Thank you for your review.
We understand you're looking forward to receiving your order.
At the time your order was placed on 12th July, our website displayed a notice on the homepage, advising that due to exceptionally high order volumes, orders are being dispatched within one week, after which the courier's normal delivery times would apply.
Your review was left on 14th July, while your order was still within the advertised dispatch timeframe. We always do our best to dispatch orders as quickly as possible, and we appreciate our customers patience during particularly busy periods.
We hope your order reaches you shortly and that you'll be pleased with both the product and the service once you've received it.
Excellent service and communication
Excellent service and communication. The saddle stones are great quality.
29 juin 2026
Réponse de Round Wood of Mayfield
thank you for taking the time to write your kind review.
We really appreciate you taking the time to share your experience and hope to be of assistance again in the future.
I found this company online
I found this company online , don't know them from Adam but we are now on our 4th deal. They say what they do and do what they say. Simple and soooooo refreshing . Thanks all . 100% deliver /quality…and a pleasure to deal with .
13 juillet 2026
Avis spontané
Réponse de Round Wood of Mayfield
hello Andrew,
Thank you so much for your fantastic review.
It really means a lot to hear that what started as your first order has now turned into a fourth.
We're delighted you've been happy with both the quality of our products and the service you've received. Thank you for your continued support—we genuinely appreciate it and look forward to helping you again on your next project!
The item was out of stock when I tried…
The item was out of stock when I tried to order, they informed me as soon as it was available and despatched it soon after
10 juillet 2026
Réponse de Round Wood of Mayfield
thank you for your kind review.
We really appreciate your patience and hope to be of service again in the future.
Could be better
Ok. But how long will it last when it’s already rusty. Could do with powder coating them, to give a better aesthetic when new. Also would preserve the shelf life.
29 juin 2026
Réponse de Round Wood of Mayfield
Hi Andrew,
Thank you for your review.
The fire pit you purchased is manufactured from Corten steel, which is specifically designed to develop a natural rust patina over time. The rusty appearance isn't a defect—it's the intended finish and the characteristic that gives Corten steel its durability. As the patina develops, it forms a protective layer that helps preserve the steel for many years.
We appreciate that this look isn't to everyone's taste, which is why we provide information on our website explaining what Corten steel is, how it weathers, and what customers can expect before purchasing.
Powder coating would create a completely different product, as it would prevent the natural weathering process that makes Corten steel unique and gives it its distinctive appearance.
We hope this helps explain why your fire pit arrived and continues to develop its characteristic finish. If you have any further questions about caring for your fire pit, we'd be more than happy to help.
Friendly and helpful service
I bought and collected a ceramic bowl from this company. The staff were very helpful on the phone and when I arrived to collect it. They have a great selection of garden ornaments and figurines, especially the animals.
2 juillet 2026
Réponse de Round Wood of Mayfield
Thank you for your lovely review.
We really appreciate your kind words and hope to welcome you back again in the future!
Réponse de Round Wood of Mayfield
Thank you for your review!
We're so pleased to hear you found our team helpful. We really appreciate your feedback and hope to see you again soon.
Poor customer service
Ordered 2 ironstone saucers at £60 each. At that time there were 9 showing in stock Waited a week to be told "Upon picking your order, we were down to the last two. I have attached some images for you to see, but there is a slight colour difference. We have cleaned them thoroughly for you to see". Asked if there was any gesture of goodwill or discount given the poor comms, marked difference in colour and delay in sending. The answer a resounding "No". Refund requested, a lost customer and will source elsewhere.
6 juillet 2026
Avis spontané
Réponse de Round Wood of Mayfield
We're sorry to hear that you were disappointed with your experience.
When your order reached our warehouse for dispatch, our team discovered that our live stock figure was inaccurate. Unfortunately, with large, heavy products like ironstone, occasional damage during handling or when deliveries are received can sometimes result in a small stock discrepancy. As soon as this was identified, we contacted you rather than sending products that did not meet your expectations.
Our team also took the time to thoroughly clean both saucers and send you photographs, as natural ironstone is a handcrafted product and variations in colour, texture and finish are completely normal. We wanted to ensure you were happy with the exact items before dispatch, rather than simply sending them without consultation.
Regarding the timescale, our website clearly advises that dispatch times are currently up to one week due to high order volumes, and your order was reviewed within that advertised timeframe.
When you decided you no longer wished to proceed, we respected your decision and processed a full refund. While we appreciate that you were hoping for a discount, we did not feel it would have been appropriate in these circumstances, particularly as the products themselves were natural items and we had been transparent before dispatch.
We always aim to be honest and proactive with our customers, even when it means highlighting something they may not have otherwise noticed. We'd rather give customers the opportunity to make an informed decision than send an order that may not meet their expectations.
We are sorry that, despite our efforts to communicate openly, we were unable to provide the outcome you were looking for.
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