Well, I’m totally satisfied and pleasantly surprised. You really don’t know what to expect with online shopping, especially with liquor. Unbelievable selection and reasonable prices. Very quick turnar... Voir plus
L'entreprise a répondu
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The Shipping and Tracking process was Flawed. Took way longer than they projected on their site. It was over 2 weeks (20 days) from payment to Receive My Order. I tried to check the shipping status b... Voir plus
bad experience with shipping and very long delays. Their CS team is not responding for more than a week. I made a mistake trying to save 2 bucks and it costed me so much more not going with a reputabl... Voir plus
L'entreprise a répondu
I've ordered from Royal Batch on multiple occasions without issue. One time they were out-of-stock on a sale item (I imagine they go quickly) and I was notified quickly and we updated the order. I u... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We strive to deliver you luxurious liquors and wines at any moment. We work to deliver the orders of our customers in a swift manner. On top of that, our website provides premium engraving services that will create the perfect gifts for your loved ones
Coordonnées de contact
Etats-Unis
- royalbatch.com
3,9
Bien
50 avis
N'a pas répondu aux avis négatifs
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Order status says shipped but according…
Order status says shipped but according to ups only a label was created on 2/9 still waiting for them to send my item to ups tried emailing royal batch but it comes back undeliverable and tried calling left several messages and no response this place is the worst do not order anything from them
9 février 2026
Avis spontané
Royal Batch - Real People - Amazing Experience
Royal Batch was amazing. They pulled together an order for a housewarming gift very quickly and it was delivered by UPS to my friend's home as we were sitting down for a bourbon during our first visit. Timing could not have been better! And during the order and delivery timeframe, I was dealing with a real person on the other end of my inbox who kept me apprised the entire time. Thank you Royal Batch!
16 mai 2025
Avis spontané
They are the best
They are the best. They have a WIDE range of products at o so reasonable price. They also don’t GOUGE you at shipping or when finalizing your order as MANY do.
Try them
31 mai 2025
Avis spontané
Good company
Easy to order and received packaged well with no breakage. One star less because was not notified when shipped and it arrived at night for signing! Good thing we were home!!
14 mai 2025
Avis spontané
Réponse : Royal Batch
Thank you so much for your feedback — we’re glad to hear your order arrived safely and was well packaged!
Regarding the shipping notification, we do send tracking details to the email address provided at checkout as soon as the order is packed. However, these emails can occasionally end up in spam or junk folders, which might cause them to be missed. We completely understand how frustrating that can be, especially when a signature is required for delivery.
We truly appreciate you bringing this to our attention and will continue to look for ways to improve our communication. We're grateful for your order and hope to serve you again soon!
Warm regards,
Royal Batch Team
Royal Batch review
Nice selection, good pricing and communication+good shipping time.👍
20 mars 2025
Avis spontané
Delighted with service
Delighted with service. Only delay was UPS one day because of weather. I got my bourbon that I cannot get in NC
5 mars 2025
Avis spontané
Good product
Good product, Quick shipping but tracking could use some work. On my order it said delivery was on Feb.24 but on Feb.22 there was a paper on my door saying I had missed delivery. I had to call delivery company and arrange my own delivery.
24 février 2025
Avis spontané
Great, Secure Packaging
The product was packaged extremely well, preventing damage.
On the other hand, UPS took 6 days to get the product to the local holding site after attempting to deliver to my home when I was absent. I don't hold that against Royal Batch - UPS simply isn't a great service.
23 janvier 2025
Avis spontané
An unsealed bottle was sent
Update: 1/21/25
Have edited up to a 3-Star Neutral Rating. Royal Batch has refunded our money since an unsealed bottle was sent.
What we learned in the process: Royal Batch is just the middleman (+$$). They use "licensed fulfillment centers" (which was noted on the included shipping paper), so they essentially use "licensed retailers across the U.S. to process" orders, so... to me that means that quality issues are ultimately not in their control. Refunding our money was a fair decision by them.
Informed consumers can make their own choices now to use them or not.
Original Review:
We have bought a lot from this company, prices are very reasonable, and while the shipping times seem off nearly every time, it was tolerable. The most recent shipment was not tolerable. The bottle arrived and was not sealed. Major safety issue here, would you ever buy a unsealed bottle at a liquor store? Many things can go wrong, a safety issue, what if somebody put something in the bottle drug-related. What if they poured out the product and substituted a cheap generic bourbon instead? We ended up pouring out the bottle and are waiting to see how royal batch rectifies this safety issue.
Edited from 2 Stars down to 1 Star. Royal Batch was unwilling/unable to provide a refund/replacement because I refused to dig through my trash outside to find the bottle. Beware of buying alcohol online from any retailer for safety reasons, I never will again.
11 janvier 2025
Avis spontané
Réponse : Royal Batch
Dear John,
Thank you for sharing your feedback. We deeply regret the issue with your recent order and understand the concern caused by receiving an unsealed bottle. At Royal Batch, we take such matters very seriously, and our decision to issue a full refund reflects our commitment to ensuring customer satisfaction.
We’d like to take this opportunity to clarify our business model. Royal Batch partners with licensed fulfillment centers and retailers across the U.S. to comply with alcohol distribution laws and ensure timely delivery of a wide variety of products. This approach is common across many industries, including e-commerce giants that rely on intermediaries and logistics networks to deliver their products. While rare, errors and quality issues can occur in any business, even with major manufacturers who sometimes issue product recalls when defects are identified. We always strive to resolve these issues fairly and promptly.
We acknowledge the inconvenience you faced and are continuously working to improve our processes and quality checks to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate the opportunity to address your concerns and take steps toward improvement.
Thank you for your past support and for giving us the opportunity to make this right. If you have any further questions or feedback, please feel free to reach out to us directly.
Timely shipping, Well Packaged
Timely shipping, very well packaged - and received in good order.
14 janvier 2025
Avis spontané
Great website with excellent varieties…
Great website with excellent varieties of spirits! Royal Batch makes ordering (and shipping) seamlessly professional. Always an enjoyable experience!
11 janvier 2025
Avis spontané
Good experience
Good pricing. Pretty quick fulfillment. Shipped via ups. No complaints.
3 janvier 2025
Avis spontané
Excellent source for anything alcohol
Well, I’m totally satisfied and pleasantly surprised. You really don’t know what to expect with online shopping, especially with liquor. Unbelievable selection and reasonable prices. Very quick turnaround on shipping. Really well packaged. I’ve told 4 people so far and will come back for the hard to find allocated items
3 janvier 2025
Avis spontané
Réponse : Royal Batch
Thank you for your kind words and support! It means a lot to us that you took the time to share your experience. We’re grateful for your trust and look forward to serving you again soon. Cheers!
Processing and Shipping Times Way Off!
The Shipping and Tracking process was Flawed. Took way longer than they projected on their site. It was over 2 weeks (20 days) from payment to Receive My Order. I tried to check the shipping status but got delayed responses and they still couldn't give me accurate or updated Tracking information.
10 décembre 2024
Avis spontané
I placed an order on Dec 12 (Christmas…
I placed an order on Dec 12 (Christmas gift ) it’s Christmas Eve and can’t reach anyone. They gave me a tracking number but never arrived - hope someone is enjoying the bourbon! They took my payment right out but can’t get back to me where my order is. If I don’t hear something soon I will dispute this charge and go elsewhere. Do not order from them.
12 décembre 2024
Avis spontané
Easy ordering process and quick…
Easy ordering process and quick shipping.
18 décembre 2024
Avis spontané
Réponse : Royal Batch
Thank you for your kind words! We’re delighted you had a seamless experience and appreciate your support. Looking forward to your next visit!
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