Royal Suitcases Avis 

133
•
TrustScore 1.5 sur 5

1,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

SCAMED, ordered the 4th April, and still waiting for some informations on the 11th May. Money has been sent and received on their part but i never even had a notifiction on the shipment preparat... Voir plus

Noté 5 sur 5 étoiles

Outstanding customer service! I received my case, which had a few scuffs around the edges (seemingly due to shipping); I contacted CS with pictures requesting a new case and they replied within minute... Voir plus

Noté 1 sur 5 étoiles

I purchased a pricey iPhone 13 case which RC touts as having luxury cases. I received my case and was very disappointed to see a very cheaply made case that looks anything but luxury. My $10 Amazon ca... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Please don’t trust Trustpilot 5star reviews and go ahead and read one star reviews those are genuine and scammed by scammers I’m one of victims suffered by these scammers lost 1099/- rupees by ord... Voir plus

À propos de l'entreprise


Coordonnées de contact

1,7

Mauvais

TrustScore 1.5 sur 5

133 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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1,7

Tous les avis

(133)

5 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I had previously ordered the product…

I had previously ordered the product and was quite happy with it. I got my hubby another phone case because I think they're so cute together. The new order was incredibly simple to process. delivery in a timely manner

18 décembre 2023
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service! They responded quickly to my inquiry and helped me figure out which product would work best! Will definitely use this company again! The case is perfect and of good quality.

14 décembre 2023
Noté 1 sur 5 étoiles

Dont do it! Honest review.

Dont make the mistake I did. I read the return policy, but should have read all the way to the bottom. You do not actually get a refund, only store credit. If you return, you pay for shipping to Italy. So convenient for them to add this info at the very end, counting on people making dumb mistakes like me. Case and accessories are low quality, the worst I've ever bought (including $10 Amazon case) Why would I want store credit to receive another low quality case? There is no way 5 star reviews are real. I don't usually leave reviews like this. Trust me, in this day and age no stores have this return policy unless they know their product is not good. Hopefully this review helps someone not waste money in this economy.

14 décembre 2023
Avis spontané
Noté 2 sur 5 étoiles

Highly disappointed

I mistakenly purchased the wrong case. Upon letting them know, I paid for shipping of the correct one and they sent me that without having to return the wrong. That was great, though it took three weeks to arrive. However in two days the lens over the camera was broken.. okay I guess that’s my fault. Within two weeks the dial that hold it up (cheap plastic) popped off. I’ve ever had a case last less than a month EVER and I’ve had phones since before the iPhone. Very disappointing. Also, the side buttons were difficult to push as well. It was so beautiful. What a let down

29 novembre 2023
Avis spontané
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Réponse de Royal Suitcases

Hello Kelly,

Thank you for your review and for sharing your experience. We are sincerely sorry to hear about this, and we want to look into this! Our team has sent you a message regarding your order details.

Hoping to hear back from you soon!

Noté 1 sur 5 étoiles

Total garbage and a scam....don't waste your money

I placed my order on November 9th and did not receive till November 17. When I got it, I couldn't believe that they can charge more than 10 dollars for the case. It is so cheaply made that the glue was still on it. The ring in the back would not close. I emailed them and said I wanted to return it for a full refund. They sent me an address in Italy and said that I have to cover the cost of shipping which would probably be more than what I paid for the case. Total scam and total garbage. Don't waste your money on these cases!!!

7 novembre 2023
Avis spontané
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Réponse de Royal Suitcases

Hello,

Thank you for your review and for sharing your experience. We are sincerely sorry to hear about this, and we want to look into this! Our team has sent you a message regarding your order details.

Hoping to hear back from you soon!

Noté 1 sur 5 étoiles

POOR QUALITY & NO REFUNDS - BEWARE

Very cheap quality and they do not give you a refund, they offer only store credit yet all of their items are the same and poor quality. Very unsatisfied.

12 novembre 2023
Avis spontané
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Réponse de Royal Suitcases

Hello Georgina,

Thank you for your review and for sharing your experience. We are sincerely sorry to hear about this, and we want to look into this! Our team has sent you a message regarding your order details.

Hoping to hear back from you soon!

Noté 5 sur 5 étoiles

My case arrived exactly when they said…

My case arrived exactly when they said it would. It’s beautiful and great quality. I love the camera lense cover! Very unique. And the built-in stand is surprisingly easy to use and sturdy! Excellent company and products.

6 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

I purchased a white case and the gold…

I purchased a white case and the gold trim started to erode after only 3 weeks of use. They sent me a new case and the same thing happened after one month. I emailed them and there was no response. This case looks great for only about a week or so. What a disappointment! Don’t waste your money!

3 avril 2023
Avis spontané
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Réponse de Royal Suitcases

Hello Marilyn,

Thank you for your review and for sharing your experience. We are sincerely sorry to hear about this, and we want to look into this! Our team has sent you a message regarding your order details.

Hoping to hear back from you soon!

Noté 2 sur 5 étoiles

I ordered 3 cases for my iPhone 12 pro.

I ordered 3 cases for my iPhone 12 pro.
Cases are beautiful and the protection is good in 2 of them, but one (the black case) is too soft and don’t save the phone if falls on the ground.
I even notice that the 0,5x lens is not made good, if i try to take a photo it look like there is a fish eye on it with black circle bar because the case isn’t well made.
Today my phone fall down with the case and made a crack on the case; it saved my phone but crack the case.
When i take out the phone the case has increased the cracks on the glass, not good for me!
Take case on amazon, you will be happy and with more money on your wallet!

16 mai 2023
Avis spontané
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Réponse de Royal Suitcases

Hello Andrea,

Thank you for your review and for sharing your experience. We are sincerely sorry to hear about this, and we want to look into this! Our team has sent you a message regarding your order details.

Hoping to hear back from you soon!

Noté 5 sur 5 étoiles

Amazing Customer service!

Unfortunately I have received damaged items due to the couriers who do not take care of the parcels. However they were replaced immediately without any problems.

25 avril 2023
Avis spontané
Noté 1 sur 5 étoiles

I ordered 4 cases from this company

I ordered 4 cases from this company. I can’t put all 4 cases on my phone at once. When I went to put the Ksenya case I ordered on my phone, the material is so flimsy that the corner of it just tore. I received these just over a month ago. I reached out to the company and they said since I was past my warranty time, they would replace it but I had to pay $9.90 for shipping. The case was originally $50. The material it is made out of is probably worth $5. I was extremely disappointed in customer service and in all actuality, the quality of this product as well. Would not recommend wasting your money.

10 avril 2023
Avis spontané
Logo de Royal Suitcases

Réponse de Royal Suitcases

Hello Kimberly,

Thank you for your review and for sharing your experience. We are sincerely sorry to hear about this, and we want to look into this! Our team has sent you a message regarding your order details.

Hoping to hear back from you soon!

Noté 5 sur 5 étoiles

It's the best phone cases brand.

it's a unique brand!There is a good variety of designs and pattems,covering all the Samsung and iphone models.shipping was pretty fast too.The prices are reasonable,considering the quality of the case.Literally the best case I could find for my phone.I would totally recommend this brand to everyone who wants a very nice quality and designed case for their phone.You are the best!!!

24 février 2023
Avis spontané

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