Royale Basic Avis 96

I bought a coffee machine and was sent the wrong one which was inferior and arrived without the milk frother. The frother was sent later. The company gave me a refund because they did not stock the one I ordered. Because of that, I kept the wrong one. Less than eight months later the machine has stopped working. Product is inferior and should not stop working after eight months. Customer service is good. Products absolute rubbish and I would not recommend buying anything from this company. I would also add that I only changed my last review from 1 star to 3 stars because the company asked me to after refunding me. Do not buy from this company.

Product quality for the price was honestly exceptional. Real thick, heavy marble/stone was used for my lights. I thought there was an issue with my delivery as I only got part of it delivered. I raised it as an issue and they immediately got back to me saying it got split into 2 deliveries and gave me the tracking number for the second delivery. THEN I asked for a customisation of a different light to be from 240v AC to a 24v AC light. I thought they would say no, but they said yes with a pretty minimal customisation fee.

The USB hairdryer never charged. Totally worthless. While it was heavy and seemed of good quality, I tried for days and used different outlets to charge the hairdryer, and it never charged. Save your money. Mine went into the trash.

I received an apologetic email on 4/21 saying the company regretted my inconvenience and would make it right. UNFORTUNATELY, the email address they provided was bogus and my email returned to me.

I recently got a juicer from this company. I am happy to have this juicer as It's super cool by It's looks and easy to use, even it doesn’t take that much space in kitchen. Got this delivery within 2 weeks as I think for living in Fin. Overall It's a positive experience.

Amazing service. The product is really nice. I like it very much. Thank you so much for your lovely product. Keep it up! Your Delivery service is very fast. I am very happy for your service.

Bought a car vacuum cleaner it is really great and customer service was excellent

I was sent the wrong teapot and when the folks at Royal Basic found out, they sent me the correct one - - at no charge!!!
And very quickly. I’ve never had or heard of better customer service. I felt truly taken care of.

I made 2 orders, the first of which unfortunately I had a problem with and they were very quick in rectifying this, speedy and efficient. The other order is great, so I will definitely shop with them in the future. Excellent customer service, well done and thank you.

Good quality product. Received on time and arrived in perfectcondition. Excellent customer service.

Low quality, slow delivery.

After waiting for a month for it to arrive, I wish I had never bothered.

Awful - I will never buy from them again. Having ordered lights, I then received a message to say they didn't have any in stock - although the website said they did. It then took 3 weeks of chasing to recieve the order and when I did, the lights didn't work. I'm yet to hear from them about what they are going to do to resolve the situation.

Found this company to be honest and reliable. Had some issues with a return but was resolved satisfactorily. Very good communication and customer service. Would have confidence in dealing with this company again.

Website is clearly a scam for many of their products - paid a large amount for high quality bath mats that are less than dollar store quality...I initially called them Walmart mats but even Walmart has higher quality standards. When requesting a refund, the company asked for a video of the products highlighting the issue - are you kidding? Let me return the product - DO NOT BUY FROM THIS SCAM SITE.

UPDATE - The company did reach out and offer a full refund, no questions asked -- though the fact this product was even being sold in the first place is highly questionable, but if was handled appropriately so I am increasing to 3 stars.

Do not order from this place, they are fraud, they order stock from DH Gate and sell it as luxury, the item I received is laughable nothing like what the photo showed
AVOID

Products of very poor quality. Paid 50 pounds for something no worth even 2 pounds.
Coat rack, all nocked and scratch, pieces has being staple so badly they coming off. Basically it is pallet wood with a cheap stain. Nothing properly finish, fittings no design for purpose. Timber quality the cheapest posible.
Customer service after 3 emails and this review they contacted me and offer me a refund and a replacement item. I reject the replacement and i waiting for the refund.
So if you want something stylish and quality avoid this company.
I will never ever buy something from them

Had a problem with the initial product we ordered and was immediately replaced a communication / follow up was brilliant. Really impressed

Excellent customer service, I had an issue and they solved it immediately.

I had an initial problem with Royal Basic, due to their supplier sending the wrong coloured lamp & the delivery being delayed, but I can’t fault Royal Basic for their constant communication & effort to correct the order, and chance to cancel order due to the extended delivery time. I even received a free useful gift from them, which was a nice surprise.

They have good products good communication. They are friendly. My free gift product was damaged but still works not a big deal.

Despite my initial issue with my purchase (not matching the items) - I have been blown away with the excellent customer service received from Royale Basic - they were very responsive to emails and extremely committed to resolving the issue. As promised, a refund was quickly deposited and with friendly and professional communication - such a breath of fresh air these days! Well done team!