Royale Basic Avis 96

I am truly appreciative of this company and the outstanding service they provided. Their communication throughout the entire process was exceptional—they promptly informed me when my item had shipped, provided updates upon delivery, and ensured I felt comfortable reaching out with any questions or concerns. Their attentiveness and professionalism made the experience seamless and reassuring. I highly recommend this company to anyone seeking not only high-quality products but also exceptional customer service.

Great great service from Royale Basic. The product they sent out was sturdy and excellent quality. Would highly recommend them on their personal service alone!

I ordered a spring wreath that was beautiful on the web page. When I received the wreath it was horrible, much smaller than what I saw and was plastic. I paid $47.00 dollars for something I could have purchased on Temu for $2.00 and it would have looked a bit better than what I received. I was very disappointed and it took weeks to receive.

Great company great customer service they resolve my issue and took good care of me I can’t recommend them enough thank you Royal Basic

Excellent communication on their products and willing to work with us to get the right massaging seat.

Thank you

I thank you for working with me to get me the right fit for me. I have not received the replacement yet but am looking forward to receive it. I am very impressed with how you have worked with me to receive a product that will fit. It has been refreshing to work with a company that if wanting to please their customers. Thank you for being so thoughtful and kind.

Hi Royale Basic have rectified my issue. Even gave me a refund and sent me out a new mouse lamp for free. It looks beautiful. I am a very happy customer. I will definitely use them again. Thank you 🤩

They shipped the wrong product. We notified them. They requested that we provided photos of the shipped lamps, to indicate that they were incorrect. Which we did. They then sent us a reply to keep the lamps and receive a 10% discount on a future order. We declined the discount and requested to return and to provide the shipping label for the return. They did provide the shipping return label we packaged back and returned the lamps. Over a month had passed and we followed up on the status of our credit for the purchase. We received a response that due to the timing in their return policy having expired prior to them receiving the lamps back that they can no longer provide us with the credit. Which brings me to their convenient back and forth during the return period as part of what I now believe to be a scam on their end. They then stated they would send the product back to us since no credit provided. One month has passed and we are out over $200 and no lamps sent back to us. I am taking this time to warn others, DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE UNETHICAL!

Although the pillow did not work for me, customer service was great in handling my refund.

Prompt dispatch, really friendly and helpful comms. Arrived sooner than expected.

Delivered on time exactly what we want ed

Amazing customer service! I had a problem with my order and they were prompt to respond and help me out. Would not hesitate to order from them again.

The product wasn't too bad when received but very creased. The delivery time was shocking, way over the appointed delivery date, wasn't happy. But they did give me a £10 refund.

There was a little initial trouble with the order, but when I wrote to ask what was happening they replied immediately and sorted it out, plus gave me a partial refund as an apology and expediting the shipping from Canada. Excellent customer service! I was very happy.

Kept me informed at all times when my purchase was arriving.
Perfectly good lights for the money. Lovely on dining table instead of candles. Love them. Thank you Royale basic

Having had a few negative experiences ordering online in recent years from companies whose products shipped from China and did not look as advertised when they arrived, and whose customer service was terrible, I was initially hesitant about ordering, but I had been missing the warm glow that our Christmas tree casts into our living room after the Holiday Season and googled "ambient lighting solutions that mimic a Christmas Tree." Most suggestions missed the mark until I came upon the "Christmas Tree Vine" through Royale Basic. I ordered the longer of the two options that has 90+ lights which came to $52 CAD after the exchange from USD on my credit card. Shortly after ordering, I received a very apologetic email explaining that they were temporarily out of stock and was offered my choice of either a full refund or a 20% credit if I was willing to wait a couple of extra weeks for my item to arrive. I chose the latter option and the credit was promptly applied to my credit card and my vine arrived sooner than anticipated and looks exactly as advertised. My husband and I installed it on the wall. Nothing is included with which to hang the vine, but we used the small, clear 3M Command hooks which work perfectly. Initially, it seemed the remote control included to turn the LED lights off and on was not working after we removed the plastic tab. I contacted Royal Basic to notify them and they offered to send a replacement if I could send a photo of the remote. In the meantime, my husband had managed to open the remote, which had been a bit tricky because the back did not simply slide off as usual but had a tiny screw that needed to first be removed. Upon opening the remote, we realized that it did not contain a battery and once we put in one of our own, it all worked well. I contacted Royale Basic once more to notify them that we no longer required a replacement and explained that the remote hadn't worked because the battery had been missing. They were very apologetic about the inconvenience and credited my card another $5 USD as compensation. I would certainly recommend Royale Basic and would order from them again. My Christmas Tree Vine looks beautiful and adds a cozy glow to our living room and truly is the next best thing to our Christmas Tree. The company was quick to respond when I reached out to them and their correspondence was always polite, apologetic, and helpful. Customer care and satisfaction is clearly a priority to this company, and I certainly recommend them.

Item looks nothing like what was advertised on site. Barely lit up as well. The quality of the looks to be as cheap as possible.

No one answers the phone to answer questions or complaints. After waiting for 17 minutes no one answered your online chat either. Order was not delivered - company said shipper lost it. I was refunded my cost.

Update: the company refunded my $, and also sent a free high quality lamp to me, which was generous. The company, however, still does not answer their phone. If you have a problem, send an email, which, in my case, was answered promptly.