Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!
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Lisez les avis des autres
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Voir plus
L'entreprise a répondu
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Voir plus
L'entreprise a répondu
The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Coordonnées de contact
Royaume-Uni
- royalkennelclub.org.uk
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Helpful guidance.
Pleasant and helpful guidance navigating website and resolving my enquiry.

Réponse de The Royal Kennel Club

Réponse de The Royal Kennel Club
Liv was super helpful and…
Liv was super helpful and knowledgeable, I had several queries that were sorted out within the same call, super happy thank you 😊

Réponse de The Royal Kennel Club
can do helpful attitude
can do helpful attitude, massive improvement over the last few years, night and day.

Réponse de The Royal Kennel Club
Amanda was most helpful and patient
Amanda was most helpful and patient. I’ve been breeding and showing/ trials for 50 years. I am using the KC puppy pack for the first time and had problems with it not printing. Amanda was able to complete the form for me and emailed it as a pdf which I have now printed. Sorry my generation is not as savy as the youngsters. Probably my best experience with KC staff. Well done Amanda. Many thanks.

Réponse de The Royal Kennel Club
I have a few medical problems,which…
I have a few medical problems,which sometimes makes it difficult to communicate on telephone, Natalie was amazing, nothing to much trouble to explain things to me ,god bless Natalie I wish all call handlers where like her,5 stars to kennel club for amazing experience

Réponse de The Royal Kennel Club
Gloria was most helpful I felt she want…
Gloria was most helpful I felt she want out if her way this morning

Réponse de The Royal Kennel Club
Help to navigate an outdated system
Eleanor the call handler was very helpful and understanding as again due to the Kennel clubs outdated and archaic system it has been far more challenging than necessary to register a litter of puppies. Many thanks Eleanor very helpful 👏

Réponse de The Royal Kennel Club
Extremely Helpful
Gloria was extremely helpful when discussing my litter registration with me and went that extra mile to help resolve the issue. Would recommend!

Réponse de The Royal Kennel Club
Very efficient service
I spoke with Loren about ordering 5 generation pedigrees because I could not do it online due to a problem. Loren was very helpful & took my order & dealt with it immediately. I also received confirmation emails. I was very pleased with her service. Thank you Loren.

Réponse de The Royal Kennel Club
The phone was answered quickly
The phone was answered quickly. Loren listened carefully to my query and in only a few minutes referred to the correct department and came back with an answer for me. A very courteous and efficient customer service. Keep up the brilliant work

Réponse de The Royal Kennel Club
Missing document
One of my pedigree certs did not arrive. I waited the appropriate length of time then phoned & spoke to Marie. She was very helpful & arranged for a new cert to be sent out. It has arrived today, so I'm happy now. I'm not sure how an A3 item can go missing in the post though.....

Réponse de The Royal Kennel Club
Thankyou!
Thanks to Gloria we could organise a three generation pedigree as the Web site was daunting to embark on!
Kind, patient helpful, understanding and very helpful service.
Thankyou Gloria 🙏

Réponse de The Royal Kennel Club
Excellent service
Tyler was friendly, approachable & could not have been more helpful.
Issue immediately sorted.
Thank you.

Réponse de The Royal Kennel Club
Had a problem with the website and lost…
Had a problem with the website and lost all my work the night before the woman I contacted to be honest wasn't much help but the reason I gave 5 stars to the review was this morning I got an Earth's Angel called Marie who sorted the problem out giving Me the help and support I needed as tech is not one of My strong points but this young lady sorted out the problem in the way public expect and done a 5 * job in doing so. So thanks Marie and 5 * from Me to you ❤️

Réponse de The Royal Kennel Club
Fab customer service
I have spoken with Loren several times and she is fantastic. She is always really helpful, polite and knowledgeable.

Réponse de The Royal Kennel Club
Litter registration
I contacted Loren today to discuss my new litter registration. I had made some errors completing the online form and she got the issues sorted out and puppy registration authorised for me.
Loren was very efficient, understanding and very kind to speak to. Thank you Loren.

Réponse de The Royal Kennel Club
Marie was very helpful and efficient
Marie was very helpful and efficient. She resolved my problem quickly and effectively.

Réponse de The Royal Kennel Club
She was super polite helpful and nice
She was super polite helpful and nice

Réponse de The Royal Kennel Club
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