The Royal Kennel Club Avis 

1 898
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!

Noté 5 sur 5 étoiles

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Association pour la protection des animaux

Écrit par l'entreprise

We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 77 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,6

Tous les avis

(1 898)

150 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Helpful guidance.

Pleasant and helpful guidance navigating website and resolving my enquiry.

17 septembre 2025
Avis spontané
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Réponse de The Royal Kennel Club

Thank you very much for taking the time to leave us a review.

Noté 5 sur 5 étoiles

Liv was super helpful and…

Liv was super helpful and knowledgeable, I had several queries that were sorted out within the same call, super happy thank you 😊

15 septembre 2025
Avis spontané
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Réponse de The Royal Kennel Club

Thank you very much for taking the time to leave us a review.

Noté 5 sur 5 étoiles

can do helpful attitude

can do helpful attitude, massive improvement over the last few years, night and day.

12 septembre 2025
Avis spontané
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Réponse de The Royal Kennel Club

Thank you so much for your review.

Noté 5 sur 5 étoiles

Amanda was most helpful and patient

Amanda was most helpful and patient. I’ve been breeding and showing/ trials for 50 years. I am using the KC puppy pack for the first time and had problems with it not printing. Amanda was able to complete the form for me and emailed it as a pdf which I have now printed. Sorry my generation is not as savy as the youngsters. Probably my best experience with KC staff. Well done Amanda. Many thanks.

5 septembre 2025
Avis spontané
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Réponse de The Royal Kennel Club

Thank you for your valuable feedback.

Noté 5 sur 5 étoiles

I have a few medical problems,which…

I have a few medical problems,which sometimes makes it difficult to communicate on telephone, Natalie was amazing, nothing to much trouble to explain things to me ,god bless Natalie I wish all call handlers where like her,5 stars to kennel club for amazing experience

3 septembre 2025
Avis spontané
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Réponse de The Royal Kennel Club

Thank you very much for taking the time to leave us a review.

Noté 4 sur 5 étoiles

Help to navigate an outdated system

Eleanor the call handler was very helpful and understanding as again due to the Kennel clubs outdated and archaic system it has been far more challenging than necessary to register a litter of puppies. Many thanks Eleanor very helpful 👏

30 août 2025
Avis spontané
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Réponse de The Royal Kennel Club

We appreciate your feedback and the time taken to leave your review. We're please Eleanor was able to assist you.

Noté 5 sur 5 étoiles

Extremely Helpful

Gloria was extremely helpful when discussing my litter registration with me and went that extra mile to help resolve the issue. Would recommend!

28 août 2025
Avis spontané
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Réponse de The Royal Kennel Club

Thank you for your valuable feedback.

Noté 5 sur 5 étoiles

Very efficient service

I spoke with Loren about ordering 5 generation pedigrees because I could not do it online due to a problem. Loren was very helpful & took my order & dealt with it immediately. I also received confirmation emails. I was very pleased with her service. Thank you Loren.

26 août 2025
Avis spontané
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Réponse de The Royal Kennel Club

Thank you for taking the time to leave us a great review.

Noté 5 sur 5 étoiles

The phone was answered quickly

The phone was answered quickly. Loren listened carefully to my query and in only a few minutes referred to the correct department and came back with an answer for me. A very courteous and efficient customer service. Keep up the brilliant work

22 août 2025
Avis spontané
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Réponse de The Royal Kennel Club

Thank you for taking the time to leave us your review, we appreciate it.

Noté 5 sur 5 étoiles

Missing document

One of my pedigree certs did not arrive. I waited the appropriate length of time then phoned & spoke to Marie. She was very helpful & arranged for a new cert to be sent out. It has arrived today, so I'm happy now. I'm not sure how an A3 item can go missing in the post though.....

15 août 2025
Avis spontané
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Réponse de The Royal Kennel Club

We are sorry you did not receive your documentation as expected but are happy that Marie could help you. Thank you for taking the time to leave us a review.

Noté 5 sur 5 étoiles

Thankyou!

Thanks to Gloria we could organise a three generation pedigree as the Web site was daunting to embark on!

Kind, patient helpful, understanding and very helpful service.

Thankyou Gloria 🙏

14 août 2025
Avis spontané
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Réponse de The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Noté 5 sur 5 étoiles

Excellent service

Tyler was friendly, approachable & could not have been more helpful.
Issue immediately sorted.
Thank you.

13 août 2025
Avis spontané
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Réponse de The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Noté 5 sur 5 étoiles

Had a problem with the website and lost…

Had a problem with the website and lost all my work the night before the woman I contacted to be honest wasn't much help but the reason I gave 5 stars to the review was this morning I got an Earth's Angel called Marie who sorted the problem out giving Me the help and support I needed as tech is not one of My strong points but this young lady sorted out the problem in the way public expect and done a 5 * job in doing so. So thanks Marie and 5 * from Me to you ❤️

12 août 2025
Avis spontané
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Réponse de The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Noté 5 sur 5 étoiles

Fab customer service

I have spoken with Loren several times and she is fantastic. She is always really helpful, polite and knowledgeable.

11 août 2025
Avis spontané
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Réponse de The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Noté 5 sur 5 étoiles

Litter registration

I contacted Loren today to discuss my new litter registration. I had made some errors completing the online form and she got the issues sorted out and puppy registration authorised for me.
Loren was very efficient, understanding and very kind to speak to. Thank you Loren.

1 août 2025
Avis spontané
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Réponse de The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

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