I’ve been a long time customer of Robert’s & Rug Love for many years now and never had better customer service ANYWHERE with buying ANYTHING. Every rug in my home is lovely but more so because of t... Voir plus
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Lisez les avis des autres
I was so happy with my 1st rug that I've ordered 3 more, 2x Oxford OXf00 and Comfy CM00, the colours are great, I've had no shedding, the prices and delivery are fantastic and more importantly my l... Voir plus
Superb service from start to finish. I’ve never ordered a product before and received such great communication throughout the process - it was very helpful and appreciated. The courier, DX Delive... Voir plus
We Absolutely love the rug and so does my son who is autistic and loves soft things to touch, it is really soft and thick but very light. And looks brilliant very vibrant colours actually does look li... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Most Loved Rug Store - UK's 1st Augmented Reality Rug Visualizer. Home of Scandi-Boho. Klarna/Clearpay/Laybuy. Shop Insta. Always Free Delivery. Price Match Promise. Simple Automated Returns. 1,000+ 5* Photo Reviews. 40k Instagram
Coordonnées de contact
Piccadilly Business Centre, Aldow Enterprise Park, M12 6AE, Manchester, Royaume-Uni
- https://app.answerai.co.uk/rug-love/chat - We promise a response within 3 business hours
- ruglove.co.uk
4,8
Excellent
285 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Overall 5 stars
Very fast delivery. Excellent customer service. Very good quality. I was so impressed with my rug I bought another one for my bedroom. Thank you so much rug love.
31 octobre 2020
Avis spontané
Réponse de Rug Love
Hello Naomi, Thank you so much for taking the time to leave us a 5 star review and kind words, It is genuinely appreciated, I look forward to welcoming you back to Rug Love as a valued customer. Best Wishes, Robert
Quality rugs with 5* customer service
After a week one of the rugs we ordered started to fray underneath. (Manufacturing problem) We got in touch with their customer service and within minutes they had us sorted with a new rug, out for delivery straight away while they got someone to return the faulty one. Our new rug is loads better and the quality is amazing!
26 octobre 2020
Avis spontané
Réponse de Rug Love
Hi Jamie
Sorry to here about the fraying problem, but glad we could manage a solution for you. We will always take care to make sure issues are resolved to your liking and as soon as we possibly can.
Glad the rug is better for you now and thank you for your time in writing this great feedback. We really appreciate it.
Best wishes
The team at Ruglove
Outstanding quality, prices & customer service
My first time ordering from Rug love after finding them on Instagram & I am over the moon with my purchase 😊. The quality & size of the rug is outstanding as was Roberts customer service. I made an enquiry regarding the delivery & it was dealt with quickly & efficiency going above & beyond. The rug is beautiful, excellent quality & size. I will definitely be purchasing from them again & have already recommended them to many friends & family. I would put 10 stars if I could!
24 octobre 2020
Avis spontané
Réponse de Rug Love
Hi Lindsey
Thank you very much for the 5 Star review. We really appreciate the feedback and we are so happy you love your purchase.
Please come back anytime as a valued customer.
Best Wishes
The team at Ruglove
On Point Customer Service
I had to wait a month for my beautiful rug to arrive. But thanks to Robert's amazing customer service, i did not worry at all during the long wait and i waited quite happily. THIS is what it looks like when customer service is done well, take note, other companies. Robert, you deserve a bonus judging by all the 5 star reviews that have mentioned your name! Thank you and I will return.
23 octobre 2020
Avis spontané
Réponse de Rug Love
Hi Diana
Thank you for the time to write this review and for naming Robert specifically. If good good feedback was paid in pound coins to Robert he wouldn’t need to work here... he’s one of the best.
Thank you for the kind words and you are more than welcome back anytime.
Kind regards
The team at Ruglove
Brilliant
I love my new rug. Fast delivery and great customer service. Rug lovely quality and exactly what I wanted. I’m already looking for another rug!
21 octobre 2020
Avis spontané
Réponse de Rug Love
Hello Sally
We are made up you love your rug. So glad to provide you a good service. Thank you for the kind words and please come back any time as a valued customer.
Best Wishes
The team at Ruglove
I love Rug Love
Such a great experience. Beautiful website that's easy to navigate. Lovely products at great prices. I have already recommended Rug Love to friends and family. Will definitely be using this company again. Thanks for a pleasant shopping experience.
21 octobre 2020
Avis spontané
Réponse de Rug Love
Hi Steve
Thank you for the great compliments to our site and service. Really appreciate the 5 star review.
Please come back anytime as we will always do our best for you.
Kind regards.
The team at Ruglove
A wide choice of extremely reasonable…
A wide choice of extremely reasonable priced quality rugs. Excellent website, ease of ordering and wonderful tracking system. Keeping you aware of your purchase. Will use them again and will recomend them to all my friends .
19 octobre 2020
Avis spontané
Réponse de Rug Love
Hi Carol
Thank you so much for the kind review and we are happy we provided a good service to you.
Please come back any time as a valued customer.
Best wishes
The team at Ruglove
Réponse de Rug Love
Hi Anna
Thank very much for the 5 star review. Its much appreciated.
Please come back any time,
Best wishes
The team at Ruglove.
Beautiful rug and quick delivery!
Came across this website when looking for a teal rug for my living room! Good communication and prompt delivery. Very happy with purchase.
14 octobre 2020
Réponse de Rug Love
Hi Alana.
So glad you liked your teal rug for the living room. Thank you for the the 5 star review. We always appreciate good feedback.
Best Wishes
The team at Ruglove
Amazing customer service
Amazing customer service. Extremely friendly and professional.
14 octobre 2020
Réponse de Rug Love
Thank you Sa , for the kind words and 5 star review.
Its much appreciated.
Kind regards
The team at Ruglove
Really good service 10/10
Really good service, fast delivery & my rug is amazing quantity & im always getting compliments and people asking where it’s from! Highly recommend
14 octobre 2020
Réponse de Rug Love
Thanks Wade appreciate the kind words and the high praise we will always do our very best to deliver the best service for our customers.
Please come back again as a valued customer.
All the best
The team at Ruglove
My favourite rug store
Have ordered twice from ruglove, first rug was delivered after 2 days and it’s absolutely perfect we love it, second hasn’t arrived yet (it’s only been a few days) but have had excellent correspondence with Robert and he has gone above and beyond to get it to me ASAP so I literally have no complaints, customer service is 10/10 and I will 100% shop here again when I need another rug. They have so many to choose from and all prices are reasonable and when on sale they are really cheap, but not compromising quality xxx
13 octobre 2020
Avis spontané
Réponse de Rug Love
Thank you so much for taking the time to write this great review.
Robert takes great pride in generating a unique customer experience so we are really happy this has worked for you.
Please come back any time
Best Wishes
The team at Ruglove
Excellent communication
Excellent prices and deals...would highly recommended. 5⭐plus
Excellent customer service by Robert.
13 octobre 2020
Avis spontané
Réponse de Rug Love
Hello Lee
Glad we could offer you a good service, we always try our best to make sure we give you the best price possible. Thank you for the kind review and please come back any time.
All the best
The team at Ruglove
Fantastic service, gorgeous rug!
I ordered the kiddies planets rug and it just arrived, I have to say it’s fantastic! My little boy absolutely loves it. Thank you so much!
13 octobre 2020
Avis spontané
Réponse de Rug Love
Hi Natasha
Thank you for your review, so glad your little boy likes it. It’s always nice to hear stories like this.
Best wishes
The team at Ruglove
Réponse de Rug Love
Hello Amber, thank you for the 5 star review.
Glad you like the rug and you had a great experience.
Kind Regards.
The Team at Rug Love.
Réponse de Rug Love
Thank you Amy
Glad you like the rug and you had a great experience.
Please come back anytime
All the best
The Team at Rug Love
Just great 👍
Amazing customer service from ordering to the rug being delivered. Incredible price for such a beautiful rug, which I'm over the moon with. Will definitely recommend to friends & family & will definitely use them again.
7 octobre 2020
Avis spontané
Réponse de Rug Love
Hi Paula
Thank you for the kind words and great review . Glad you received a good service.
Best Wishes
The Team at Rug Love
Happy customer
Quick delivery, good quality and very reasonable price. Very happy.
6 octobre 2020
Avis spontané
Réponse de Rug Love
Hi Amy
Thank you for this 5 star review.
Glad we checked all those boxes for you. Please come back any time as a valued customer
All the best
The Team at Rug Love
Brilliant choice and all fantastic…
Brilliant choice and all fantastic quality. Customer service was exceptional. Thank you Robert.
6 octobre 2020
Avis spontané
Réponse de Rug Love
Thank you Sarah- Jane for this review .
So glad you like the rug and you had a great experience.
Kind Regards
The Team at Rug Love
Amazing communication
Amazing communication, fast delivery. I'm so happy with my purchase, good price and excellent quality! Definitely will order again!
1 octobre 2020
Avis spontané
Réponse de Rug Love
Thank you Anete
Glad you like the rug and you had a great experience.
Best Wishes
The Team at Rug Love
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