I ordered a Delightful Large White rug just before Christmas sooooo happy I had to order again same rug for Living room came 2 days later put it straight down no bumps no curly edges no stress.. Fanta... Voir plus
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I love my new rug the colours are so vibrant it looks perfect where I have it. The only problem I had with it was the cylinder it was wrapped around it had slipped off a bit but was okay when it was... Voir plus
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Rug came fairly quickly seeing that I'd ordered it on a Friday. Beautiful rug, fab quality. Unfortunately there were a couple of stains on arrival, but after a quick call to shop we sorted it out. W... Voir plus
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Great well made rugs. I bought two natural outdoor rugs then a faux sheepskin rug to put on my sofa to protect it from my dogs customer service is really good too. They offer free returns
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À propos de l'entreprise
À propos de The Rugs
Écrit par l'entreprise
At The Rugs, we believe a rug does more than cover a floor; it sets the tone, defines the space, and brings your home to life.
Our curated collection features everything from timeless living room rugs to stylish and washable rugs perfect for everyday life. Create flow with elegant runners, add warmth to your kitchen with thoughtfully designed kitchen rugs, or bring character to your patio with our weather-resistant outdoor rugs.
Whether you're seeking subtle minimalism or bold statements, you'll find a rug that reflects your style, and fits every room, effortlessly.
Our Service
Écrit par l'entreprise
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Coordonnées de contact
7 Premus, HP19 8AP, Aylesbury, Royaume-Uni
- info@the-rugs.com
- the-rugs.com
Up to 55% off.
4,4
Excellent
924 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Love my new rug
Love my new rug
Elegant and beautiful goes well in living room
Quick delivery
Thanks guys!!
7 avril 2026
Réponse : The Rugs
We are so pleased to hear that you love your new rug! ✨
It is wonderful to know that the design adds an elegant touch to your living room and fits your space perfectly. We are also glad that our delivery team was able to get it to you quickly.
Thank you for your kind words and for choosing us! 😊🌟
great prices
great prices , great quality . have bought 4 rugs from them . Returned one as it didn’t fit , but re ordered a bigger one . very easy returns . Purchased both indoor and outdoor rugs .
9 avril 2026
Réponse : The Rugs
Thank you so much for being such a loyal customer! ✨
We are thrilled to hear that you’ve enjoyed the quality of all 4 rugs you’ve purchased from our indoor and outdoor collections. It’s also great to know that our return and reordering process made it easy for you to find the perfect fit for your home. 💖
Thank you for your continued trust in our brand. We look forward to serving you again! 😊🌟
Réponse : The Rugs
Thank you so much for your kind feedback! ✨
We are delighted to hear that you are happy with both your new rug and the service you received. Providing quality products alongside a seamless experience is always our top priority 💖
Thank you for choosing us, and enjoy your beautiful new addition! 😊🌟
Excellent customer service. I made a mistake on my order so had to…
I made a mistake on my order so had to return and reorder the process was efficient and hassle free. The rug was great quality.
7 avril 2026
Réponse : The Rugs
We’re so glad we could make the return and reorder process easy for you! ✨
Mistakes happen, and we’re always here to ensure your shopping experience remains stress-free 💖 It’s wonderful to hear that you’re happy with the quality of your new rug!
Thank you for your support and for choosing us again! 😊🌟
I love my new rug the colours are so…
I love my new rug the colours are so vibrant it looks perfect where I have it. The only problem I had with it was the cylinder it was wrapped around it had slipped off a bit but was okay when it was opened. This was the worst thing it smelt so strong of petrol or diesel it’s worn off a bit but you can still smell it if you bend down.
2 avril 2026
Réponse : The Rugs
We are so glad you love the vibrant colors and the fit in your home!✨
We are sorry to hear about the strong smell upon opening. Sometimes, being freshly packed for protection can trap manufacturing scents, but they usually disappear quickly with a bit of fresh air and ventilation.
If the scent persists, please don't hesitate to reach out to us! Thank you for your feedback and enjoy your beautiful new rug! 😊💖
Customer Services did everything to…
Customer Services did everything to assist me when I realised I would not be at home on the due delivery date.
30 mars 2026
Réponse : The Rugs
We are so happy we could help you coordinate your delivery! ✨
Our customer service team always strives to go the extra mile to make things easy for you 💖 Knowing we could take the stress out of your delivery date makes us very proud!
Thank you for your kind words and enjoy your new rug! 😊🌟
Took me a while to choose my rug as…
Took me a while to choose my rug as they have so many but I am delighted with my choice. Very reasonable price for a quality, large rug, which is lovely underfoot and has flattened out and fluffed up superbly. Was also delivered quickly. Recommend!
6 avril 2026
Avis spontané
Réponse : The Rugs
We’re so glad you found the one among our many choices! ✨
It’s wonderful to hear that the rug flattened out perfectly and that you're loving that 'lovely underfoot' feel. 💖 Providing large, high-quality rugs at reasonable prices is what we love to do!
Thank you for the recommendation and enjoy your cozy, fluffed-up space! 😊🌟
Réponse : The Rugs
Thank you so much for your wonderful review! ✨
We are thrilled to hear that you are happy with the quality and that your rug arrived safely and promptly. Providing a seamless experience is what we strive for every day!
Thank you for choosing us, and enjoy your lovely new rug! 😊🌟
Lovely rug! Nice and plush. Highly recommended
Love the rug; shipping was timely and easy. Had a great experience overall.
2 avril 2026
Réponse : The Rugs
We are so happy to hear that you love your new rug! ✨
It’s wonderful to know that the shipping process was smooth and timely for you. Providing a great overall experience is always our goal!
Thank you for your support and enjoy your beautiful new space!🌟
Well first and foremost the new…
Well first and foremost the new sunflowers doormat puts a smile on your face as you walk in the door. Everybody comments on it!! Quality great and arrived very quickly
8 avril 2026
Réponse : The Rugs
This review absolutely put a smile on our faces too!
We are so happy to hear that your sunflower doormat is spreading joy to you and your guests! 💖 Providing great quality and fast delivery is our mission, but making our customers smile is the best part.
Thank you for sharing the love! 😊
Réponse : The Rugs
Thank you for this perfect summary! ✨
We are thrilled that you enjoyed our superb quality, swift delivery, and reasonable pricing. Providing the best value for our customers is what we do best!
Thank you for choosing us, and enjoy your new rug! 😊🌟
Quality rug bit lighter like everyone…
Quality rug bit lighter like everyone says but really looks nice
6 avril 2026
Réponse : The Rugs
Thank you so much for your honest and kind feedback! ✨
We are so glad to hear that the rug looks really nice in your space! 💖 As colors can sometimes vary slightly depending on screen settings and room lighting, we truly appreciate you sharing your experience with the tone. We're thrilled it met your expectations overall!
Enjoy your beautiful new home update! 😊
Perfect rug
I have always used this store for my rugs delivery is excellent service the quality of rugs has always been great never had any problems with orders rugs have always been delivered when told they would would certainly highly recommend this company
7 avril 2026
Réponse : The Rugs
Thank you so much for being such a loyal customer! ✨
It truly warms our hearts to hear that you’ve consistently had a great experience with our rugs and service 💖 Knowing that our quality and reliability keep you coming back is the best compliment we could receive!
Thank you for your continued support and for highly recommending us. We look forward to serving you again soon! 😊🌟
Compared to the images on the store
Compared to the images on the store, the quality of this rug is underwhelming. Recognise that the price is low, but do not have high expectations for quality or longevity of this rug.
2 avril 2026
Réponse : The Rugs
Hi Mr Hayes,
We're sorry to hear the rug didn't meet your expectations.
We strive to provide the best value for our prices. As you haven't contacted us, we'd love the chance to help!
We've sent you an email to discuss this further and find a resolution.
Kind Regards,
THE RUGS
Great quality rug
Great quality rug, fantastic description, came as expected.
Delivery went smooth and as advised very quickly. Great buy
7 avril 2026
Réponse : The Rugs
Hi! Thank you so much for this glowing review!
We are thrilled that everything from the quality to the delivery went exactly as expected. Hearing that it was a 'great buy' for you is the best feedback we could ask for!
Thank you for choosing us, and enjoy your wonderful new rug! 😊🏠🌟
I ordered a Delightful Large White rug…
I ordered a Delightful Large White rug just before Christmas sooooo happy I had to order again same rug for Living room came 2 days later put it straight down no bumps no curly edges no stress.. Fantastic..
2 avril 2026
Réponse : The Rugs
Double the rugs, double the joy! ✨
We are so touched that you loved your first rug so much you came back for a second one! 💖 Hearing that it laid perfectly with 'no stress' is exactly what we aim for.
Thank you for being part of our family and enjoy your cozy home! 😊🌟
Great well made rugs
Great well made rugs. I bought two natural outdoor rugs then a faux sheepskin rug to put on my sofa to protect it from my dogs customer service is really good too. They offer free returns
6 avril 2026
Réponse : The Rugs
Thank you for such a lovely and detailed review! ✨
We love how creative you’ve been with our rugs, from the outdoors to protecting your sofa for your furry friends! It’s great to hear you’re enjoying our quality and found our service helpful.
Enjoy your cozy, dog-friendly home! 😊🌟
Very good quality rug
It took a while for the rug to arrive but it was worth the wait. Good quality and looks great.
1 avril 2026
Réponse : The Rugs
Thank you so much for your patience and this lovely review! ✨
We’re so glad to hear that the rug was worth the wait and that you’re happy with the quality! 💖 We always aim for speed, but knowing the final result looks great in your home makes it all worthwhile.
Enjoy your beautiful new space! 😊🌟
Réponse : The Rugs
Hi! We’re so glad you’re loving the fluffiness! ✨
Providing 'good value for money' is exactly what we aim for, and we’re thrilled you’re happy with your new rug. 💖
Thank you for your support and enjoy the cozy vibes! 😊🌟
Fast efficient delivery
6 avril 2026
Réponse : The Rugs
We are thrilled to hear that your delivery was fast and smooth! Thank you for choosing us and for the great feedback! ✨😊
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