Rushbrook & Rathbone Ltd Avis 

257
TrustScore 3.5 sur 5

3,6

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Our usual contact, Sandra Byrne was on annual leave so spoke with one of her colleagues to report that the flushing mechanism in two of our toilets was not working. Didn't hear anything back so cha... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have rented a property via R&R for the last 12 years & have never had any negative issues; only positive. They are always at the end of the phone (or e-mail) & very quick to get things sorted. Elli... Voir plus

Noté 5 sur 5 étoiles

The plumber Adam from AB PLUMBING & HEATING was sent out to us by this company to help fix a toilet that wouldn’t flush. His communication skills were amazing & he got the job done quickly & left it n... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Having rented a property via Rushbrook & Rathbone over the past four years we have rarely encountered an issue. Communication in regards to property inspections and contract renewals has always been p... Voir plus

À propos de l'entreprise

  1. Agence immobilière

À propos de Rushbrook & Rathbone Ltd

Informations provenant de diverses sources externes

Rusbrook and Rathbone provides exceptional outsourced property management services for landlords and agents,  expert block management and stress-free staff relocation for companies. Outsourced Property Management for Estate and Letting agents ta...


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

257 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,6

Tous les avis

(257)

11 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

I would like to add a review for Leoni…

I would like to add a review for Leoni . Her help and assistance throughout this process was so professional and helpful to us both . Leoni was always available to help us and explain the process , calls were always returned and we really could not have done it without her . Leoni is an asset to your company.
Many regards Clive Lewis and Ann Miller

15 août 2023
Avis spontané
Noté 1 sur 5 étoiles

Very poor experience

Was a tenant of a property managed by R&R and they were one of the shoddiest companies I’ve come across (I used to work for the Property Ombudsman and know good practice from poor practice). Consistently gave the impression nobody knew what was happening. Sending me details for the wrong property, falsely saying guarantors were needed because they were looking at someone else’s reference report, emails to me that were meant for the landlord (always full of mistakes) and overall a very bad company. If I were a landlord I’d be asking for my money back.

12 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent service by Vicki Farrimond

Excellent service by Vicki Farrimond, she made the whole lead in to new tenants very easy and smooth. Superb.

24 août 2023
Avis spontané
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Réponse de Rushbrook & Rathbone Ltd

Thank you from all at R&R

Noté 5 sur 5 étoiles

Amazing Service by Ibrar + Team!

Ibrar has been an absolute GEM throughout my entire moving process. He sorted everything out for me through a very short time constraint and his communication, performance, and service was absolutely flawless. Massive thank you to Ibrar!! :)

22 août 2023
Avis spontané
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Réponse de Rushbrook & Rathbone Ltd

Thank you from all at R&R

Noté 1 sur 5 étoiles

has taken 10.5 weeks to get to the…

has taken 10.5 weeks to get to the point that the boiler can be fixed ,still not there ,poor service,poor communication,and no responsibility taken

14 août 2023
Avis spontané
Logo de Rushbrook & Rathbone Ltd

Réponse de Rushbrook & Rathbone Ltd

We are sorry this has taken so long, as agents for the Landlord it can be difficult sometimes to get action as quickly as we and you would like.

Noté 4 sur 5 étoiles

18 years a customer.....

I have used R&R to manage my rental property for the last 18 years whilst I have lived overseas. Overall I have been very satisfied with the levels of service they have provided to me, which might explain why I have never switched.

Upon taking back the property recently, there were some issues with checkout, inventory amongst other minor points, however they way they dealt with and responded to these was "good service". I would note also, that given the passage of time, some of these items were understandable relating to records.

Over and above this, I would call out Cally, who since I returned to the flat has been very responsive, supportive and worked to resolve issues I have raised. Thank you Cally.

1 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent service as always

Excellent service as always. Everyone is very helpful and professional. Used their services for past 5 years and would definitely recommend R&R, always there to assist highly commendable services.

19 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Cally is a whole heart and hard working…

Cally is a whole heart and hard working staff. She will try her best to solve our difficulties and manage the house. Most importantly she can reply us as soon as possible. She can make us feel relieved when she manages my house.

18 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Superb service

We have been carrying out compliance certificates for Rushbrook for many years, June is always there to act swiftly and with a smile. When problem arise, June makes sure to solve without a fuss. Aaron lewis

3 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

June

I’ve had previous issues with R&R but June Beattie was both helpful & efficient

27 avril 2023
Avis spontané
Logo de Rushbrook & Rathbone Ltd

Réponse de Rushbrook & Rathbone Ltd

Thank you very much for sharing your experience with us.
We really appreciate you taking the time to share your rating with us and look forward to continue providing the service you have received. Team R&R

Noté 5 sur 5 étoiles

Property Management with a difference!

Rushbrook has managed our multiple properties for a number of years and with number of issues throughout the years, but one thing I can confidently say is that they manage it all, issues, property and people - thank you Rushbrook and Rathbone for the years of assistance everytime we needed it. Mrs. Radford

21 mars 2023
Avis spontané
Logo de Rushbrook & Rathbone Ltd

Réponse de Rushbrook & Rathbone Ltd

Thank you very much for sharing your experience with us.
We really appreciate you taking the time to share your rating with us and look forward to continue providing the service you have received. Team R&R

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