Russell & Russell Solicitors LLP Avis 

Excellent experience from start to finish. Nothing to much trouble, from the start of the process to the day of the move. I couldnt speak highly enough of Zoe, Janine, Clare and the team

My family made a complaint to this company and their response was totally appalling. Their customer service was the worst we have ever experienced. They were rude and antagonistic from the outset and failed to resolve the complaint fully. When we said that we would take the complaint to the Legal Ombudsmen they said that it wouldn't make any difference. We were communicating with managing partners which is so incredibly disappointing.

We used R&R for a property purchase a few years ago and they were okay (we had to chase numerous times but that seems relatively normal). We have an issue now we'd like checking, but when I called for a quote, I was spoken to like I was an inconvenience. They asked me to speak to a Solicitor directly. After 3 failed attempts of contacting the Solicitor (zero response), I gave up. Appalling.

I found the whole process of selling a house stressful and regular communication may have helped. I felt like it was always me chasing for updates - even a weekly email update might help
The day of completion was horrendous due to other solicitor issues and I really valued you keeping in touch

We used Russell & Russell for conveyancing recently. The team were extremely helpful and always very professional. Very easy to get hold of. Completed in time and worked to agreed deadlines. Thank you.

Could only reach them by email not phone and it took at least a week for a reply

Extremely helpful and accommodating, Acted very quickly to provide an effective and efficient outcome.
Great communication and a very knowledgeable understanding of client needs. Would highly recommend. Thankyou.

Janine was spot on

used for a simple probate , took 18 months, constantly having to chase them up and push them to do things , excuses kept changing , very unhappy with the poor service , will never use this company again

Gulrez Khan was fantastic to work with—he was always quick to respond to my emails and calls, which really helped make the process of buying a home much smoother and less stressful. I really appreciated his support and clear communication throughout.Thank you Gulrez.

Ammarah has been great, her communication has been awesome throughout and in the end a great outcome. If we ever do business again, I would be more than happy to go with Russell & Russell again, more specifically with Ammarah's help!

Communications skills terrible - probably hasn't been trained properly.

Janine was wonderful in her dealing of the sale. Professional and friendly throughout. All my property dealings will go through Russel & Russel.

Ammarah Saeed was an absolute pleasure to work with, fast to respond and always had a detailed plan of action to get my refinance over the line.

Highly recommend and will be using Ammarah on my next one,

We had a great experience with Russell & Russell Solicitors during our
remortgage. The process was smooth and straightforward, with clear communication throughout. Ammarah was friendly and really helpful—highly recommend!

Outstanding service in a very complex transaction in the end (through no fault of Russell and Russell). Their guidance and perseverance is second to none. This is the 3rd time I have used them, and they outperformed each time!

We would have liked more communication and updates, even if nothing to report. We had to be the ones to ring for information.

Fabulous solicitors, from start to finish.
Tammy helped me every step of the way.
Patient, courteous, supportive and helpful.
Replied promptly to all emails and phone calls.
Highly recommend!!

I'd like to give a huge thank you to Janine, Victoria and Claire for their tremendous work on the sale/purchase of our new property. @Janine, what a woman and what a truly fabulous solicitor.

What's been the most hair pulling house purchase I've had yet (at no fault of Russell's) Janine got us through.
Her service was phenomenal throughout.
She carried half of the chains solicitors on her back and her communication was an absolute 10/10. Hands down the best solicitor I've come across. 1 Million percent will use Russell's in the future and I'll forever be recommending them.
Big thanks Janine, you deserve a month's break in the Caribbean after the past few months. 😂😘

I had them as my solicitors to buy my first home and they did nothing but prolong the process, blank emails, phone calls and voice mails.

Even when I managed to communicate with them they were

A, Ill-informed and lacking support by email

B, so quiet on the phone that I had to use speaker phone and put my phones speaker into my ear to attempt to understand them (when I complained about this she just said "no one else has had this issue")

C, I never actually got to speak to my solicitor but her secretaries,

D, they prolonged the process in order to work for nothing and get paid more.

E, They wanted a review form complete from day one. At that stage you do not want to have a rift with your solicitors so they ask for your review then in order to have positive feedback.

F, Even when legal concerns were pointed out to them (of which they should have highlighted) they failed to acknowledge them let alone investigate them.

G, You have to keep chasing them up and essentially prompting them to do their job by Email as they do not answer their phone or voice mails.

H, If anything of an important nature happens which you need to know then they will not take the time to call you, they only Email.

I, They have poor liaison with other solicitors causing problems for even individuals working in the same profession.

J, They expect you to have your own printer for paper work.

K, They won't allow you to park in their car park.

L, When asked to look into your concerns they merely state "it's up to you".

M, Even when they have been paid they persist to request payment.

N, If you attend their office they won't invite you in but leave you waiting and even then they'll only quickly talk to you in reception.

O, I ended up with three people I had to consult with, two who were working for the sollicitor and the solicitor herself (who I never got to consult with at all)

P, They use confidentiality as an excuse to avoid consulting with anyone on your behalf even if you have stated that you consent and request the support of a 3rd party

Q, They fail to inform you of who your solicitor actually is and who is acting on your behalf by name.

R, They will leave you waiting even for the final out come hours after it had been concluded.

S, They do not apologise when they make mistakes.

T, Their laxety increases your anxiety through difficult legal decisions.

U, Even though you can end up with multiple people dealing with your case you are not provided with phone numbers direct to any of them even if you request them.

V, They treat vulnerable people like easy targets for prolonging cases for more money

W, They won't allow you to use their toilets whilst waiting.

X, They fail to reply to all emails sent to them.

Y, When you leave a lot of voice mails they pick the phone up and put it down again to evade further voice mails

Z, They realise that at a certain stage you can't just change solicitor's because it will delay the process further and you'll have to pay more as you will have to pay Russell & Russell to that stage and your new solicitor to completion.