Russell & Russell Solicitors LLP Avis 644

The Team did two remortgages for me which they managed to do simultaneously. They were great on communicating all the steps in process and managed to do it in the time frame that I requested.
Overall, it was a great experience – very smoothand straightforward. Highly recommended

If I could give -10 stars I certainly would
The worst service I have ever experienced.
Don't return calls, emails, get past from one person to another to deal with your mortgage.
This cost us further payments, in the end I had to speak to the actual lenders to anything done.
Between this solicitors and mortgage brokers it was like a roller coaster of emotions.
AVOID
Staff are rude Vanisha, Annabel, Abby even the receptionist who answered the phone. No one replies to email or calls please don't waste your time or money with these cowboys.

Get yourself a proper solicitors that can do the job professional and within the correct timescale that doesn loss you money.

When they were due to complete they were asking for items being sent already.
The mortgage figures were faxed and emailed from the company and they never received them. This was sent to them and I was cc on the email as I was on the call to the mortgage company whil it was sent because I chased it with them.
So if you do go with this unprofessional, rude, uncaring company please be prepared to do all the chasing and work yourself.

They will say one on holiday, one isick. Well they shouldn't take work on and not do it.
Vanish told me it was a one man band, she promised to call the following Tuesday with an update....guess what .. I chased her on the Friday and again the following week it was actually on the Thursday I got through to someone.
Wouldn't class this as excellent service.

They also said they called the mortgage company and when I spoke to our company they didn't have any calls from Russell and Russell. Also Russell and Russell has no calls log which I find unbelievable as where do they know or what they have done on you case

Please don't waste your money or time with this inconvenience so called solicitors
Horrendous service
Worst customer service
Rude staff

From start to finish Russell & Russell solicitors were professional, reliable and trustworthy. If I needed something explaining (in layman’s terms) Janine or Claire were always at the end of the phone to fully explain and empathise at times. I really feel that I got my monies worth out of them and I’m very happy with the service I received. Thank you

kamran and gulrez were very professional and got the job done

My dealings with this firm was top notch. I highly recommend. They made everything easy for me and I am so happy to have worked with them. Thanks guys, you’re the best.

I think the whole process of selling a house is outdated and too prolonged
This obviously is not on any way the fault of Russell & Russell but it needs to looked at very closely

Gulrez was great! Really helpful and completed our remortgage quickly and efficiently. Thanks so much.

Whilst the sale of our house was a real challenge for us. Anthony & Emir looked after our interest with professionalism. They were prompt to reply to any queries we had & always on hand with good advice.

Natasha was very approachable and also Emma Musgrave got things sorted

R&R are competent, competitive & concise. They are efficient & effective. They are prompt & polite. We have used them for ten years for over fifty transactions and can recommend them most unreservedly.

I have used them for all my transaction and the service is always prompt, cheerfully delivered, efficient and good value.

Claire and Janine were very thorough and professional throughout the conveyance process of our property. They made the entire process very easy for us

Hello,

I wanted to take a moment to share my positive experience working with Kamran Raza on our recent re-mortgage process. Kamran was consistently attentive, professional, and helpful throughout every step. Their communication was clear and timely, and they kept me fully informed about progress and next steps, which made the entire process feel seamless and reassuring.

Kamran’s dedication and attention to detail were evident, especially as they managed the post-completion formalities and provided updates regarding the Land Registry backlog. I felt confident that everything was handled efficiently and with care. It was also greatly appreciated that Kamran was proactive in making sure my questions were answered and that any concerns were addressed without delay.

I truly appreciate Kamran’s commitment to delivering excellent service, and I would be happy to recommend them to anyone looking for reliable support with conveyancing matters. Their professionalism and enthusiasm made a real difference, and I wish them every success as they continue their training and career.

Best regards,

Paul Rowland

Gulrez Khan was really helpful and responsive and got the job doen

We've been with Russell & Co for 23 years, bought 8 properties and sold 7. Always had a good, high-level of service with the team of experienced conveyancers over the years. My recent sale/purchase was carried out by Sarah Ely who has been great throughout the process, with the sale and purchase of complex properties with complicated issues to resolve. She took the stress out of it for us and efficiently got the completions done. We will be using R&Co again going forwards.

I recently had the pleasure of working with Gulrez Khan for my remortgage, and I couldn’t be more satisfied with the service I received. From start to finish, everything was handled with professionalism, efficiency, and clear communication.

Gulrez was always approachable and took the time to explain each step of the process in a way that was easy to understand. Any questions I had were answered promptly, which made the whole experience feel smooth and stress-free.

What really stood out was the attention to detail and commitment to getting things done quickly without compromising on quality. I always felt confident that my case was in safe hands.

I would highly recommend Gulrez Khan to anyone looking for a reliable and knowledgeable solicitor for remortgage services.

Absolutely fantastic service from Gulrez Khan and Kamran Raza who handled quite a complex conveyancing matter for us. They worked great together and both were incredibly professional and knowledgeable as they walked us through the process step by step. Nothing was too much trouble! Excellent communication via email and they were always available to speak to on the telephone whenever you rang. Given the nature of our case, we were very pleased with how quickly they completed for us. We would not hesitate to use Russell and Russell again providing we were allocated Gulrez and Kamran. We cannot thank them enough for their expertise and hard work.

Used their wills service, can’t comment on other services. Severe lack of compassion and communication, wasting several hours of family time during a difficult period. Given they can’t even get the basics right, I wouldn’t go near them with anything else.

The solicitor we delt with was very knowledgeable she was very helpful she kept in contact keeping us up to date with what was going on