Quality product slightly expensive but if it does what is says it will worth the money . Easy to apply and instructions clear . Still waiting for the cedar cladding to turn silverfish is starting to... Voir plus
L'entreprise a répondu
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Great customer care . Nothing too much trouble Excellent product and was delivered on the week that I proposed 2 months prior Ground level all floored - looking now at doing the stairs!
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Great Fast communication. Thea was very helpful in encouraging us to take our time to look at many samples till we found the right one. The rest of the team were fantastic as well.
L'entreprise a répondu
First and foremost the service was excellent. For me it all starts with the people and Molly was marvellous. Helpful efficient, polite and informative. In addition to the excellent people the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de bois
- Magasin de revêtements de sol
- Magasin de bois
- Fabricant
- Fournisseur de bois et de laminés
À propos de Russwood
Écrit par l'entreprise
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
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Coordonnées de contact
Station Sawmill, PH20 1AR, Newtonmore, Royaume-Uni
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4,9
Excellent
301 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quality product and hassle free…
Quality product and hassle free experience from start to finish. Great showroom In Newtonmore with many flooring examples showcasing their products. Expert advice on every aspect and expedited by their own haulage which meant in knew exactly when the delivery was.
29 mars 2023
Réponse de Russwood
Hi Martin, thank you for taking the time to leave us a review. It's great to hear about your positive experience with Russwood, from choosing your flooring through to delivery. Please don't hesitate to get in touch if you need any further advice.
Réponse de Russwood
Hi Graham, thank you for leaving us a 5 star review!
Really helpful guidance and info…
Really helpful guidance and info provided over the phone. Fantastic looking scotlarch.
3 avril 2023
Réponse de Russwood
Hi Paul, thanks for leaving us a 5 star review! It's great to hear that you are happy with your Scotlarch cladding and that the Cladding and Decking sales team could provide the advice you needed over the phone. Please don't hesitate to get in touch if you need any further advice. Thanks
Beautiful product, professional service
After visiting the showroom in Newtonmore, we knew we wanted to use Russwood for our flooring in our home in Edinburgh. We asked for recommendations for a fitter local to us who we used - he turned out to be very good indeed. We had lots of questions about care of the finished product and the staff have been really helpful in providing us with advice on after care. Delighted with the end result!
17 avril 2023
Avis spontané
Réponse de Russwood
Hi Alison, thank you so much for taking the time to leave us a review. It's great to hear you enjoyed your visit to our showroom and found it beneficial in choosing the right flooring for you. I have passed your kind words onto our Flooring and Interior Cladding Sales team who are delighted to hear they could help. If you need any further advice, please don't hesitate to get in touch. Thanks
Good service and valuable advice
16 mars 2023
Réponse de Russwood
Hi Kinloch, thank you for taking the time to leave us a review!
All Good but inconsistent painting.
Very helpful in understanding my need. Clear instruction about payment and delivery. Goods delivered on time although no update were given for such long lead time. Delivered in good packaging.
Disappointed with the painting (important as these were for external use) workmanship. Very inconsistent throughout the length of the timber. Expected high quality painting for such a price. Natural wood colour appeared at both ends of the timber. Had to repaint manually!!
4 février 2023
Réponse de Russwood
Hi, thank you for letting us know about your experience with Russwood. We are sorry to hear that you are unsatisfied with the paint finish on your cladding. A member of our team will be in touch with you directly to discuss this in more detail. End trimming and cuts are standard practice in cladding and we supply additional touch-up paint free of charge to coat end grain on-site during installation. Thanks again for your feedback and for leaving us a great review.
An excellent service on the supply of…
An excellent service on the supply of my hard to obtain siberian larch decking. Thank you.
23 mars 2022
Réponse de Russwood
Hi Ron, thank you for leaving us a review. We are delighted to hear you are happy with your Siberian Larch decking.
Réponse de Russwood
Thanks for leaving us a review, David! Great to hear you are happy with your order.
Quality product
Quality product , carefully stored to maintain quality - good technical advice available with built examples to view at HQ - delivery to site went extremely well - good communications - this is a Family business which I would not hesitate to use again , or recommend to others
10 février 2023
Réponse de Russwood
Hi K, thank you for taking the time to leave us a 5 star review. It's great to hear about your positive experience with Russwood from initial contact through to delivery. We look forward to working together again soon.
Knowledgeable staff
Knowledgeable staff, excellent quality products and prompt delivery !
24 février 2023
Réponse de Russwood
Hi, thank you for taking the time to leave us another great review! We appreciate your repeated custom and look forward to working together again soon.
Excellent service and product
Excellent service and product. Great customer from Sales through to delivery.
31 janvier 2023
Réponse de Russwood
Hi Brian, thank you for leaving us a great review. We pride ourselves on our customer service and it's great to hear you had a positive experience with Russwood.
Always a great service from Russwood
Always a great service from Russwood. Products simply untouchable across the range.
20 février 2023
Réponse de Russwood
Hi, thank you for leaving us a 5 star review. We are proud of our product range here at Russwood and it's great to receive such positive feedback from customers. We look forward to working together on more projects in the future.
Réponse de Russwood
Hi Julia, thank you for leaving us a 5 star review!
Very happy with the floorboards…
Very happy with the floorboards supplied by Russwood. Excellent quality as expected. The sales team is very helpful, reacts quickly to queries and helps sorting out last minute concerns. Only drawback: last time, the delivery truck was unsuitable to access small residential streets in London, which created some complications.
18 janvier 2023
Réponse de Russwood
Thank you for taking the time to leave us a review. We are delighted to hear you are happy with your flooring and the service received.
Fantastic CPD
A very enjoyable, informative and engaging CPD presentation by Roxana with a great level of technical detail throughout.
8 février 2023
Avis spontané
Réponse de Russwood
Hi Chris, thank you for taking the time to write us a review. It's great to hear you enjoyed your CPD and we have passed your kind words onto Roxana. Thank you
My third order from this amazing…
My third order from this amazing company. Customer care is next to none, the product amazing quality, delivery timely. 5 star for sure.
7 février 2023
Réponse de Russwood
Hi Aga, thank you for your kind words. We look forward to continuing to work with you.
Réponse de Russwood
Hi Elisabeth, thank you for taking the time to write us a great review!
Great product and service.
Great product, friendly service, prompt delivery. What more could you ask for.
16 décembre 2022
Réponse de Russwood
Hi Robert, thank you for taking the time to leave us a great review!
Siberian Larch Cladding
From first contact Russwood were a great company to deal with. They offered great advice on choice of materials and measurements. Order arrived on the estimate delivery date. The quality of the wood was astounding!!, not one piece of cladding was unusable as they hand pick each length. I would thoroughly recommended anyone looking for a top quality finnish.
10 novembre 2022
Réponse de Russwood
Hi Sandy, thank you for leaving a review about your experience with Russwood and for your kind words about our products and service. It's great to hear that you are happy with your SILA Select Siberian Larch cladding.
Reliable business
I have been ordering from Russwood to help with my house building project for several years now. Online purchase has been great, and the odd occasion I've needed help with an order they have been super helpful over the phone.
1 décembre 2022
Réponse de Russwood
Hi James, thank you for leaving us a great review!
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