R Woodfall Opticians - Sydenham Avis 

Efficient, helpful, empathetic staff
Modern, clean facilities.

I found the staff very welcoming and friendly. Hardly any waiting time and the optician patient and thorough.

All the staff are very attentive and friendly.
I have many concerns regarding my eyes and they listen, give advice and help alleviate some concerns with the best eye exams I've ever received.

Friendly and helpful staff
Nice range of glasses/frames to choose from.

All the staff are knowledgeable and very helpful. They take time to explain everything and don’t rush you but are obviously very efficient and professional. They obviously care about the customers.

The information and care I received was very good.

Great to get reminder.
Easy and flexible booking.

Friendly and efficient

The optician was friendly and professional. She was clear in her instructions to me.
She explained everything she was doing and the purpose of each part of the eye examination.

Very helpful employees and friendly atmosphere.

I had a mixed experience at Woodfalls. The optometrist was very good, friendly and efficient and conducted her tests well. However, when I went back to pick up my glasses, I asked if there was anything I needed to know about my new glasses as I had never worn varifocals before. The optician (a different person than the women who did the tests) said no. However in fact they were very hard to adjust to, leaving me severely dizzy, nauseous and with a headache, and the branch had shut so I could not get any further advice from them. They were very kind when I went back to complain a few days later, and said that I should have been given a full explanation of how to acclimatise to the new glasses, but it was notable that they couldn’t find the card the customer is supposed to be shown where all the information was written down. They seem like a well-meaning place and promised to learn from this mistake; I very much hope that they have.

An absolutely professional service throughout: Reception, Optician and Management.

I was unhappy with the cost of my glasses and Woodfall found a way to bring the price down. They went to a lot of trouble to do this. The glasses are great too! Thank you all!

The whole visit to Woodfalls was excellent … very reassuring , charming and helpful .
I have been using Woodfalls for a long time and would always recommend them

Very happy experienced staff and I absolutely recommend them. Treated atmosphere and nothing is too much. Love it.

Professional, happy and lively staff who obviously enjoy their work. The best pair of glasses I've had in years.

As always staff at Woodfalls were helpful, friendly, and willing to spend time with me to help me choose new frames. The optician was pleasant and thorough. When I go to Woodfalls I am always confident that I will receive a high level of customer service. It is also handy that the Sydenham branch is on a direct bus route from my home.