Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... Voir plus
L'entreprise a répondu
Always late with some of my medications. The excuse is either my doctor's fault or they just don't have any stock. What kind of pharmacy thinks it's ok to leave patients without medication? Some medic... Voir plus
L'entreprise a répondu
Having used multiple online pharmacies to receive my medication, I can truly say that RXLive has been exceptional in their ability to service my request and get orders out when I need them urgently. P... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Coordonnées de contact
3-4 chalice close, sm6 9ru, wallington, Royaume-Uni
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
3,9
Bien
713 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Started using them for a few weeks
Started using them for a few weeks, rushed my emergency medication through as they was important I got them straight away customer service is brilliant always respond to me. Thank you will recommend to people
20 octobre 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your lovely feedback!
We’re really glad to hear you’ve had a great experience with us and that we were able to get your emergency medication to you quickly. We always aim to provide the best possible service and communication, so it means a lot to know we’ve met your expectations. Thanks again for recommending us!
Kind regards,
RXLive Patient Support Team
I would simply like to recommend RX and…
I would simply like to recommend RX and thank them for great service. I needed to order repeat medication early so I would not run out whilst away, they sorted it in three days. The fact that you can communicate with them and the respond! is very much a plus compared to other postal services I have used. Thanks again RX and keep up the good work.
13 octobre 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind review! We’re delighted we could get your early repeat sorted within three days so you didn’t run out while away. It’s great to hear that our two-way communication made a difference for you—being responsive is really important to us.
If you ever need anything else, just drop us a message and we’ll be happy to help. Thanks again for recommending RX, and we’ll keep up the good work!
Kind regards,
RXLive Patient Support Team
Faultless!
Nothing but praise for this company! I have contacted RXLive several times over the past few weeks for various things and they have been extremely helpful, resolving and responding to my queries very quickly. Nothing feels like too much trouble, 10/10! Thank you!
9 octobre 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words! We’re absolutely delighted to hear that you’ve had such a positive experience with RXLive. Our team works hard to make sure every query is handled quickly and efficiently, so it’s wonderful to know that’s been your experience. Your 10/10 feedback means the world to us — thank you again for your trust and support!
Kind regards,
RXLive Patient Support Team
A very professional service
A very professional service , I cannot fault them, instant pick up on free calls for help. Prescriptions for both my husband and I arrive on the day of the month I chose and very well packed. Changes can be made instantly with just one call, they are polite and efficient I’m so glad I chose RX live for delivery after our Drs surgery ceased supplying prescriptions to their patients.
9 octobre 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for the wonderful feedback! We’re delighted to hear you’ve found our service professional and responsive, and that your and your husband’s prescriptions arrive on your chosen day—securely packed and on time.
Making changes quickly and easily over the phone is exactly the experience we aim for, so it’s great to know the team’s politeness and efficiency came through. We’re also glad we could support you after your GP surgery stopped dispensing.
If there’s ever anything more we can do, please don’t hesitate to call—our team is always here to help.
Warm regards,
RXLive Patient Support Team
The five star rating is due to them…delivering exceptional service
The five star rating is due to them doing what they say.
I have to give a special shout out for Thomas for his empathy and his ability to deliver.
So many other similar companies have expanded but they can't maintain the customer service the originally had offered.
29 septembre 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your five-star review! We’re delighted to hear that our service delivered on its promises and that Thomas’s empathy and dedication stood out to you. We’ll be sure to share your kind words with him. Maintaining exceptional customer service, even as we grow, is something we take great pride in, and it’s wonderful to know this has been reflected in your experience.
Kind regards,
RXLive Patient Support Team
RXLive provide exceptional services for…
RXLive provide exceptional services for medication delivery. They are prompt at delivering my medication and always go above and beyond in ensuring any of my concerns are quelled. I would recommended their services to anyone who has had trouble with pharmacies and getting medication in the last. These guys really care.
15 septembre 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that you’ve had such a positive experience with RXLive. Our team works hard to make sure medication delivery is prompt, reliable, and stress-free, so it’s wonderful to know this has made a difference for you.
We truly appreciate your recommendation and are grateful for your trust in us. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help.
Kind regards,
RXLive Patient Support Team
Great service
I ordered my script late and the team at RXLive, pushed it through to be delivered 3 days ahead of the expected delivery. Was a lovely and really helpful surprise. Great service!
13 septembre 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words!
We’re really glad we could get your prescription to you sooner than expected. Our team always aims to go the extra mile to support our patients, and it’s lovely to hear that this made a positive difference for you. We truly appreciate your feedback and look forward to helping you again in the future!
Kind regards,
RXLive Patient Support Team
Difficult to cancel.
Once you are with these people it seems almost impossible to cancel them.
Also, they send emails to say an order has been approved when it hasnt, and items are in transit when they are not.
Very difficult to cancel items you dont need every month and I end up with far too much medication! Far less stressful companies to get medication from.
12 septembre 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you for sharing your feedback. I’m really sorry to hear about the difficulties you’ve experienced with cancelling and the confusion caused by order and shipping emails. I completely understand how frustrating this must have been, especially if it has led to building up more medication than you need.
Please be assured we take your concerns seriously, and I’ve shared this with our team for review. In the meantime, I’d be happy to look into your account directly to make sure your subscription is managed exactly as you’d like, so you only receive the medication you actually need.
To make things easier, you can reply directly to your confirmation email to remove items you no longer require, or simply place an order when you need medication and we’ll deliver just that. This way, you stay in full control without unwanted deliveries.
Please let me know if you’d like me to arrange this for you or if you’d prefer us to step in and adjust your account right away.
Kind regards,
RXLive Patient Support Team
Brilliant friendly chat service on the…
Brilliant friendly chat service on the app, answered my questions very quickly & dispatched my medication very quickly for next day delivery by Royal Mail tracked. Cannot fault this company in anyway. I had them to me & would certainly recommend.
11 septembre 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words!
We’re delighted to hear you found our chat service friendly and helpful, and that your medication arrived quickly with tracked next day delivery. It’s wonderful to know we could provide you with a smooth and reliable experience.
Your recommendation means a lot to us, and we’ll continue working hard to keep delivering the level of service you deserve.
Kind regards,
RXLive Patient Support Team
Sameday delivery with care
Sameday delivery, and a well organised customer care team. Highly recommend
1 septembre 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words!
We’re delighted to hear you were happy with our same-day delivery and customer care team. Providing a smooth and supportive experience is always our top priority, and your recommendation means a lot to us.
Kind regards,
RXLive Patient Support Team
Bizarre, awful experience - please avoid!
I tried the Aviva Digital GP service, which was rubbish. Somehow, in the setup process, RXLive became my pharmacy for my NHS repeat prescriptions. I tried phoning RXLive, nobody answered, so I left a message and sent emails. I received unhelpful, snappy, passive-aggresive responses. I would avoid this company like the plague
15 août 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you for your feedback. After reviewing our records, we can confirm that you are not a registered patient with RXLive.
It seems there may be some confusion regarding our services and your prescription arrangements. We recommend contacting the provider through whom your prescription settings were changed (for example, Aviva Digital GP) for clarification.
Please also note that our phone lines are answered within a minute and are regularly monitored to ensure a 100% pick-up rate. We therefore believe your comments may relate to a different business, and we have flagged this review as such.
If you believe this is an error and would like us to investigate further, please contact us directly at support@rxlive.co.uk with additional details, and we’ll be happy to assist.
Kind regards,
RXLive Patient Support Team
Truly caring pharmacy, brilliant service, very kind and very helpful staff
I always have a great experience requesting medication through this pharmacy. The staff is always very kind and helpful. They really care about their patients and clients. My GP is terrible with prescriptions and many times they have go beyond their job and they do go way beyond and I am very grateful to them for helping me so much always. They delivery and it usually arrives quickly and even faster if I ask for urgent medication like when I run out or close to it. Brilliant pharmacy with high standards of care and top job of helping people to get what they need. Very satisfied with them 100% of the time and very happy I found them about over a year or so ago. 100% effort by the team 100% satisfaction, their care is definitely worth every single star I have given. Thank you so much for such a great care and for truly caring. You are amazing 😄💕
27 août 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you’ve had such positive experiences with our service. Our team always aims to go the extra mile for our patients, so it means a lot to know that our care and effort have made a difference for you.
We’re especially glad that our delivery service has been helpful when you’ve needed medication urgently — making sure you feel supported and cared for is always our priority.
Your kind words and continued trust really motivate us to keep providing the highest standards of care. We’re so grateful to have you with us, and we’ll continue to do our very best for you every time.
Thank you again for taking the time to share such thoughtful feedback — it truly makes our day!
Warm regards,
RXLive Patient Support Team
Rx pharmacy
Rx pharmacy, Have been so helpful sorting out Meds for Myself and My Mum ,who has complex needs. So hand being able to ask advice or ask for Meds by text message, really great service, thank you .
23 août 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words! We’re thrilled to hear that our service has been helpful for both you and your mum. It’s always our goal to make managing medications as easy and supportive as possible, and we’re glad the text service has been convenient for you. We really appreciate your feedback!
Kind regards,
RXLive Patient Support Team
Great Service
I needed to get a prescription delivered quickly (my fault) - I had the items delivered to me in less than 18 hours - all at no cost to me. This is not my normal experience with other online pharmacies - Boots & Pharmacy2U take note.
19 août 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words! We’re thrilled to hear we could get your prescription to you so quickly and at no cost. We know how important it is to receive medication on time, and it’s great to know we could make the process stress-free for you. Your feedback means a lot to us!
Kind regards,
RXLive Patient Support Team
Fantastic company
Excellent service. Items are dispatched quickly, and they are incredibly responsive and accommodating via live chat. I was fed up with the queues at the pharmacies. Over an hours wait just to put the prescriptions in. I’m glad I took the leap and switched to this company. Saves me a lot of hassle
20 août 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your wonderful feedback! We’re thrilled to hear that our fast dispatch and live chat support have made things easier for you. It’s great to know we could save you time and help you avoid those long pharmacy queues. We truly appreciate you choosing us and look forward to continuing to provide you with a hassle-free service!
Kind regards,
RXLive Patient Suport Team
I have been with RX for a while
I have been with RX for a while and for the most part, they have been really good. Occasionally, they have been let down by Royal Mail but that's not their fault.
After a mix-up with the regularity of one of my medications, everything has been fine and today I have received the quickest response ever which I doubt any of the local pharmacies could better!
19 août 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for sharing your experience! We’re really glad to hear you’ve been happy with RX overall, and we appreciate your understanding when delivery hiccups happen. It’s great to know everything has been running smoothly since the mix-up, and we’re especially pleased you received such a quick response today. Your feedback really means a lot!
Kind regards,
RXLive Patient Support Team
My experience with RXLive Pharmacy has…
My experience with RXLive Pharmacy has been excellent from the start and they've always been very helpful, friendly and extremely professional. Medication is delivered super fast and there's always someone to talk to if needed. I've been with RXLive for many years and highly recommend this service.
15 août 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for sharing your experience! We’re thrilled to hear that RXLive Pharmacy has consistently provided helpful, friendly, and professional service. It’s wonderful to know that our fast delivery and dedicated support have made a positive difference for you over the years. We truly appreciate your loyalty and recommendation!
Kind regards,
RXLive Patient Support Team
This is what others should aspire to..
I've been using RXLive for my meds since Dec 2023. No dramas, no problems, all very efficient and trouble free. I just contacted customer support to see if they could bring my delivery forward as I am about to go on holiday. No problems at all. Order marked as 'Urgent' within 5 minutes of sending the email request. Perfect.
14 août 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words! We're delighted to hear you've had such a smooth experience with RXLive and that our team could quickly help with your holiday delivery request. Your feedback means a lot to us — we'll keep working hard to make sure every order is just as efficient and stress-free. Enjoy your trip!
Kind regards,
RXLive Patient Support Team
Dilan and RXLive: The Team I Trust With My Health and My Peace of Mind
I have been a longstanding customer of RXLive and plan to continue my relationship with them. Dilan and his team have been and remain an invaluable support to me. They treat me with professionalism and respect, which means a great deal to me, rather than simply viewing me as a "number."
Whenever unforeseen or unexpected issues arise, they have consistently gone above and beyond to ensure my needs are met, my expectations are clear, and most importantly, they provide reassurance that my health and well-being are in capable hands.
Dilan and his team deliver exceptional service by managing my prescriptions efficiently. This support has been essential, as I rely on it to help me manage my complex chronic health conditions and disabilities.
As a neurodivergent individual, I appreciate their consistent effort to create an inclusive environment, ensuring I feel welcomed and understood. They also make a conscious effort to provide me with the additional time I need to process information and communicate effectively.
I fully depend on Dilan and his team, who work diligently and tirelessly to help me maintain not only a good quality of life but also the freedom to focus on my personal well-being and daily activities, free from the stress and worry associated with medication management.
The positive impact Dilan and RXLive have had on my life is deeply significant and freeing, alleviating a considerable burden. I am incredibly grateful to them and highly recommend their services.
When I say that I couldn't imagine my life without them, I genuinely mean it.
13 août 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for sharing your heartfelt experience with RXLive—particularly highlighting the exceptional support from our team. Your words truly mean the world to us.
We’re deeply honoured to know that our care extends far beyond just managing prescriptions, and instead helps empower you to live with a greater sense of safety, independence, and peace of mind. For us, it’s incredibly meaningful to be seen and valued as individuals rather than as simply another task. Ensuring you’ve never felt rushed, always understood, and supported at your own pace is at the core of what guides us every day.
As a neurodivergent individual, we understand the importance of an inclusive and flexible approach—so thank you for recognizing our efforts to provide additional time, clarity, and reassurance when needed. It’s feedback like yours that reminds us why we do what we do: to lift burdens and build trusting, human-centred support around every aspect of medication management.
Your trust in RXLive and the wider RXLive team—especially when managing complex chronic health conditions—means more than words can express. We're both humbled and motivated by your affirmation that our service has had a deeply significant and freeing impact on your life.
Thank you for your continued trust, your recommendation, and for allowing us to be part of your journey. We couldn’t imagine our purpose more clearly than when hearing how essential presence we’ve become in your life.
Kind regards,
RXLive Patient Support Team
Many Errors…
Consistently deliver more medication than ordered, or medication no longer prescribed no matter how many times I try to tell them
1 août 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you for taking the time to share your feedback. We're very sorry to hear about the issues you've experienced with your medication orders. This is not the level of service we strive to provide, and we understand how frustrating and concerning this must be—especially when you've made efforts to address it.
We take these matters seriously and would appreciate the opportunity to make things right. Please contact our customer support team directly at support@rxlive.co.uk so we can look into your account and resolve this issue as quickly as possible.
Your trust is important to us, and we’re committed to improving your experience moving forward.
Kind regards,
RXLive Patient Support Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.