Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... Voir plus
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Lisez les avis des autres
I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... Voir plus
L'entreprise a répondu
Always late with some of my medications. The excuse is either my doctor's fault or they just don't have any stock. What kind of pharmacy thinks it's ok to leave patients without medication? Some medic... Voir plus
L'entreprise a répondu
Having used multiple online pharmacies to receive my medication, I can truly say that RXLive has been exceptional in their ability to service my request and get orders out when I need them urgently. P... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Coordonnées de contact
3-4 chalice close, sm6 9ru, wallington, Royaume-Uni
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
3,9
Bien
713 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
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Absolutely amazing pharmacy
Absolutely amazing pharmacy. Have always been on top with my prescriptions every month. I don’t have to worry about my medication anymore which is a blessing for me. Amazing communication. Absolutely amazing team. ❤️❤️❤️
8 août 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words and incredible support! We're absolutely thrilled to hear that you've had such a positive experience with us. It's our mission to make sure your needs are always met quickly, reliably, and with care—and knowing we've been able to do that for you and your family means the world to us. We’re so grateful you chose us and continue to trust us. Your appreciation truly motivates our whole team. Thank you again.
Kind regards,
RXLive Patient Support Team
Exemplary service.
I have just had cause to contact RXLive to ask if they could get my pain meds to me urgently.
They (Thomas) replied straight away, and have rearranged my order, marked it 'urgent', and it will now be here within 24/48hrs. This has made a huge difference, and I really can't recommend them highly enough. And this is not the first time they've stepped up to provide such excellent service.
8 août 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your wonderful feedback. We’re so pleased to hear that Thomas was able to help get your medication to you quickly and that our service has made such a difference for you. Knowing that we’ve been able to support you when you’ve needed us means a great deal to the whole team. We truly appreciate your kind words and your recommendation — it’s always our aim to step up for our patients whenever they need us.
Kind regards,
RXLive Patient Support Team
Rx Live
Had a shaky start but happy to say that they are responsive when you leave a message and usually quick to help
6 août 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you for your honest feedback! We're glad to hear that, despite the shaky start, our team was able to respond promptly and provide the support you needed. Your experience is important to us, and we’re always working to improve. If there’s anything else we can do for you, please don’t hesitate to reach out!
Kind regards,
RXLive Patient Support Team
Fantastic, Superb, Easy, Recommended
I need a reliable pharmacist with a simple process to get the medicine I need. I spoke with Dylan, a manager, who answered my questions and helpfully guided me through the process to simply set up an account and order what I need. This level of excellent service and customer focus is rare but much appreciated.
22 juillet 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you for the fantastic feedback! We're thrilled to hear that your experience was superb, easy, and that you'd recommend us. It's great to know our team was able to guide you smoothly through the process — we’ll be sure to pass along your kind words. Providing reliable service with a personal touch is exactly what we strive for. We're grateful for your trust and look forward to continuing to serve you!
Kind regards,
RXLive Patient Support Team
Great fantastic pharmacy lovely staff
Absolutely love using this company they do everything for my needs & all my household family there respond straight away they will make sure u never run out they keep in constant contact I joined this pharmacy in the pandemic and they go above and beyond such kind caring loyal fantastic staff can’t thank u all enough if anyone is looking for a pharmacy that will do everything for you do u never have to worry about waiting or contacting doctors they do it all and your get meds delivered within a day thank you all :)
16 juillet 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words and incredible support! We're absolutely thrilled to hear that you've had such a positive experience with us. It's our mission to make sure your needs are always met quickly, reliably, and with care—and knowing we've been able to do that for you and your family means the world to us. We’re so grateful you chose us during the pandemic and continue to trust us. Your appreciation truly motivates our whole team. Thank you again.
Kind regards,
RXLive Patient Support Team
I’ve switched from my local pharmacy to…
I’ve switched from my local pharmacy to RxLive and I’m never going back! The convenience of having my prescriptions delivered to my door is amazing, and their support team is just a phone call away.
27 juin 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with RXLive. Our team works hard to ensure fast and reliable service.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Kind regards,
RXLive Patient Support Team
Réponse de RXLive Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with RXLive. Our team works hard to ensure fast and reliable service.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Kind regards,
RXLive Patient Support Team
I am very impressed by RXLive
I am very impressed by RXLive, great staff and incredible delivery time for my prescriptions. I was able to get my antibiotics just in time for my flight.
3 juillet 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with RXLive. Our team works hard to ensure fast and reliable service, and we're glad we could get your antibiotics to you in time for your flight. Safe travels and take care!
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Kind regards,
RXLive Patient Support Team
HIGHLY RECOMMENDED
A few months ago, a friend recommended RXLive Pharmacy to me, and I’m so glad they did. After signing up, I dont need to worry about my repeat prescriptions at all they always delivered on time, without any hassle.
What truly sets RXLive apart is their efficiency with acute prescriptions. On a couple of occasions, I needed urgent medication, and they managed to deliver it the very next day. That kind of service is rare and incredibly appreciated.
Overall, I’ve had a great experience with RXLive. Their service is reliable, fast, and patient-focused. Highly recommended!
2 juillet 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words and recommendation! We're thrilled to hear that you've had such a positive experience with RXLive. Ensuring that your repeat and acute prescriptions are delivered quickly and hassle-free is exactly what we aim for. It's great to know our service has made things easier for you, especially during urgent situations. We truly appreciate your support and look forward to continuing to provide the care you deserve!
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Kind regards,
RXLive Patient Support Team
Let down by poor website and Apps. I will not be using this pharmacy again.
This company appears to be hindered by its technology. I will be closing my account. I placed an order for an NHS repeat prescription through the IOS App earlier in the week, and it remained showing as 'waiting for GP to sign the prescription' until it was chased today by RXLive.
According to my GP, this was not true. My GP had received a request for a prescription from a new online provider and had mistakenly sent it to RXLive rather than leaving it on the NHS Spine. In my presence, my GP phoned RXLive to get the prescription returned to the NHS Spine. RXLive refused because they said that my prescription had already been dispensed and dispatched.
It seems that until their technology and apps are working properly, you have to request your repeat prescription with your GP, and then RXLive will pick up the electronic prescription. However, the website does not say this. If you place an order through their website, it's not clear what happens until, like I did, you ask what's happening and they say they will follow up.
3 juillet 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating it must have been to face confusion and delays with your NHS prescription, and we sincerely apologise for the inconvenience caused. We also regret that our app and website did not provide the clarity and reliability you expected — this is not the standard we aim to uphold.
Your experience highlights areas where our communication and technology must improve, particularly in ensuring transparency around the prescription process and how it integrates with GP systems. We're currently reviewing how we present this information on our platforms and making updates to avoid future misunderstandings.
While we’re sorry to see you go, we respect your decision and appreciate you taking the time to share your concerns. If there’s anything further we can do to assist with closing your account or managing any outstanding issues, please don’t hesitate to let us know.
Kind regards,
RXLive Patient Support Team
Some issues
Unexplained delays in filling prescriptions on several occasions. Communications regarding delays are poor. Packaging is often of poor quality..I don't mind reusing packaging if in a goiod state but sometimes their's is just not good enough. Web site is slow and not responsive enough. Fewer supply issues than local chain or independent chemists and very convenient.---and free.. Just wish they could sort the issues mentioned.
23 juin 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you for your honest feedback. We sincerely apologize for the delays and communication issues you’ve experienced—we understand how frustrating that can be. We also appreciate your comments on packaging quality and website performance; both are areas we're actively working to improve.
It's great to hear that you've found our service more convenient and with fewer supply issues than others, and we're glad the free delivery is helpful. Your input is invaluable, and we’re committed to making the necessary improvements to deliver a smoother experience moving forward.
Thank you again for your support and patience.
Have a lovely day!
Kind regards, RXLive Customer Support team
Dylan
Totally satisfied with service, free next day delivery. Also Dylan made sure I got brand I asked for. Keep it coming !
12 juin 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Mr Mcghee as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!
It’s great to know that the team was able to get your medication to you quickly. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Have a lovely day!
Kind regards, RXLive Customer Support team
Réponse de RXLive Pharmacy
Thank you so much for your kind words Mr Lyon as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!
It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Have a lovely day!
Kind regards, RXLive Customer Support team
RXLIVE are fantastic have great communication and get medications delivered quickly and have been 100% reliable.
I changed over to RXLIVE 13 months ago, after having constant problems with my local chemist. I have found RXLIVE to be absolutely fantastic, I’ve had 1 issue with them in the whole time and they resolved that as quickly as they could. I struggled to open one particular manufacturer of my medication, so I asked them to change it in future, they asked which manufacturers were okay for me, and ever since they’ve sent me the ones I can open easily. The staff always reply quickly to my messages, and 99% of the time my medications are with me within 48hours. There have been times where my Dr has issued my prescription and I’ve messaged RXLIVE the same day, as I’d completely run out of a certain item and they got it to me for the next day. I cannot fault the service at all, and will happily continue to use them, 🌟🌟🌟🌟🌟.
1 juin 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words and for sharing your experience over the past 13 months! We're incredibly proud to hear that you've found our service reliable, responsive, and tailored to your needs.
At RxLive, our ethos is all about putting patients first — delivering not just medication, but genuine peace of mind. Whether it's ensuring fast delivery, adapting to your preferences, or responding quickly to your concerns, our mission is to make managing your health easier and more personal.
Your feedback reinforces why we do what we do. We're so pleased to have made a positive difference for you and look forward to continuing to support your care.
Thank you again for being part of the RxLive family!
Kind regards,
RxLive Patient Service Team
I asked about a medication I have been…
I asked about a medication I have been put on which isn't a particularly well known one and they said they didn't stock it and that they had never actually had a prescription for it before but would stock it on my behalf as soon as I requested my prescription it was dealt with quickly and I received it! I had previously had to go without due to my GP not listening properly so I am extremely grateful and will recommend this service 100% ! Massive thank you and well done to the whole team!!
11 mai 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind and thoughtful review. We’re truly grateful you took the time to share your experience.
At RxLive, our ethos is rooted in personalised, patient-first care — and your story perfectly reflects what we strive for every day. While your medication may not have been one we stocked previously, our team is committed to making sure no one goes without the treatment they need. We’re so pleased we could act quickly to ensure you received it without further delay.
It means a great deal to know we could step in when you felt unheard elsewhere. Empowering patients and ensuring accessibility to essential medications are at the heart of what we do, and we’re proud to have earned your trust.
Thank you again for your recommendation and your kind words to the team — they’ll be thrilled to hear them!
Kind regards,
RxLive Patient Service Team
keep having "issues" with orders and it…
keep having "issues" with orders and it is wearing thin. I can see 4 payments taken from my bank account, only one of which I believe can relate to an actual order; the other 3 have left me nearly £60.00 so I am now chasing for a refund.
19 mai 2025
Avis spontané
Réponse de RXLive Pharmacy
Good afternoon,
We're really sorry to hear about the trouble you've experienced with your recent orders and payments — we completely understand how frustrating this must be.
This certainly isn't the experience we want for our customers, and we’d like to get this resolved for you as quickly as possible. Please reach out to our customer support team directly with your order details so we can investigate the duplicate charges and arrange any necessary refunds.
Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused.
Kind regards,
RXLive Customer Support
Dylan was really helpful with an issue…
Dylan was really helpful with an issue I had with my delivery. It managed to get resolved super quickly and they reached out to me to explain everything. Thanks again!
14 mai 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Miss Vick as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!
It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Have a lovely day!
Kind regards, RXLive Customer Support team
FORGOT TO TAKE MEDICATION WITH ME...
I forgot to bring some medication with me on holiday in the U.K.
RXLIVE were very quick to respond and received meds the next day.
Very impressed with this pharmacy as you have a designated contact who responds very quickly to get things resolved would definitely recommend.
23 avril 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Mrs Whitehead as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!
It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Have a lovely day!
Kind regards, RXLive Customer Support team
Unavailable as an app if your using…
Unavailable as an app if your using latest Android. Why have an app that is out of date?
18 avril 2025
Avis spontané
Réponse de RXLive Pharmacy
Thanks for the feedback. You're absolutely right—an app that isn't regularly updated quickly becomes unusable, especially with newer Android versions. We're currently reviewing our update plans, and comments like yours help us prioritize. Sorry for the inconvenience, and we appreciate your patience. The Android app is due to launch in 2 weeks.
Kind regards,
RXLive Patient Support Team
Excellent service very friendly staff…
Excellent service very friendly staff always message me back straight away always get my medication on time.
16 avril 2025
Avis spontané
Réponse de RXLive Pharmacy
Thank you so much for your kind words Mr Darcy as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!
It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Have a lovely day!
Kind regards, RXLive Customer Support team
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