RXO Avis 1 197

Very professional, nice and courteous. Good communication. Early arrival

We received a shipment of cabinet parts.
The delivery crew notified us 30 minutes before arrival and they showed up on time. They were professional and courteous. This same crew delivered two shipments, days apart and both times handled our items with care.

Called about 30 minutes in advance and unloaded everything in a professional and courteous manner. Great company!

Punctual…. Professional… Friendly…. Helpful

Delivery person was prompt and professional. All cartons and boxes were unloaded and delivered as requested with care and competency. This young man did a great job.

I had a great experience with the delivery team. They arrived on time, were very polite, and made sure everything was delivered safely. They worked quickly and were very respectful of my home. It’s always nice to see people who take pride in their work. Thank you!

Horrible Delivery service! I recently ordered a TV from Amazon and they used this shipping service and it has been a horrible experience. It was supposed to be here on Monday and as of today (Wednesday) it still has not arrived and neither Amazon nor I can get a straight answer from them. I am currently on the phone with Amazon while they are trying to get an answer and they also are being given the run around and not getting an answer as to where the item is even located at.

Delivery personnel were very courteous! They unloaded everything in the garage for me until our bathroom is ready for the new items.

They waited patiently for me to come to lobby and did not seem annoyed that they needed to!! Very pleasant experience!

Have been waiting a month and a half for my delivery. We spent thousands and haven't recieved anything. They keep telling us to take off of work and promise delivery, but it is never delivered. Likely will need a lawsuit to resolve issues.

In response to your questions, our rxo delivery number is as follows RXONC70OYYRVEO7B26

After threatening a lawsuit, you finally showed up after canceling four times. Four times and 6 hours on the phone with you! That's four times we took off of work and sat here all day and then you would contact us and say it was the weather (when it was perfectly clear) or that your truck broke down (over and over). Don't lie to your clients, just fix the problem. None of this is acceptable.

I also have to say that we almost never leave bad reviews because we understand that all organizations have difficult moments. However dealing with your company was one of the most frustrating experiences we have ever had with any company. You "yes" your caller to death, then hang up and don't follow through on anything.

Clearly your company needs some major overhauling from the top down.

Product was delivered in excellent condition although the delivery was after dark. Driver Antonio Cherry and Saeed Brown (from Last Mile) were very courteous and professional and took care to ensure our products were handled carefully. They are a great team.

I was kept abreast of the delivery every step of the way.

The guys were courteous and efficiently delivered the cabinets where I needed them.

The delivery guys were very nice and helpful. They were very efficient time-wise, and you could tell they were taking care of the cabinets while unloading from the truck and loading them into my house.

Delivery team communicated arrival time proactively and promptly. Showed up at the exact ETA. Very professional!

Experienced and helpful drivers. We live in a rural area, the truck arrived at dark and they had no problem maneuvering the truck to the right location to get unpacked.

Team came to deliver about 40 boxes of a kitchen… they were professional and didnt even complain when they found out they had to carry the boxes down a dirt driveway and up a flight of stairs… I really appreciate the help and professionalism! All with a great attitude! Thank you!

Our Kraftmaid cabinets are being held hostage because they refuse to bring them in the house. Not once but twice. This was a big order and they sent out two men who physically were not equipped to handle this type of delivery nor did they have the correct equipment, which is why they wouldn't deliver it. Now my cabinets are sitting in a warehouse somewhere while Kraftmaid tries to figure it out. RXO is, by far, the most unprofessional delivery company out there. We've had plenty of deliveries with our new build and never had this type of poor service. I called their call center, and surprise...I got the overseas call center with someone I could barely understand and she didn't seem to be interested in resolving the issue. I am beyond angry about this.

Very friendly guys. They put stuff where I asked them to in my garage within the space I alotted.

They were efficient and careful with the boxes and made sure they were placed where I wanted them.