Saffron Building Society Avis 

I've been a member a few years and had no problems until now - but multiple issues this time.
Opened an ISA online, sent a secure message, all looked OK, but no acknowledgement or responses.
Sent an email - no response, but then got the secure message response which did nor answer the question.
Sent me a link - not live, no use.

Max was quality

I have just failed to open an ISA with Saffron. Repeated hurdles presented by their password setting and memorable question requirements. Compliant password rejected. Then found myself timed out very rapidly and unable to get back into the application as I had no account and password... Rang Saffron. Swift and pleasant customer assistance on phone (hence couple of stars) but was told there was nothing to do but start a new application from scratch. All they could do was close off my half finished application and either go through a new application with me on the phone or send me a form. Their online application system password section needs sorting out.

I tried to open an online savings account today, but was unable to. There were no issues until I had to enter a password and memorable word. I double checked I was following the instructions for creating a password correctly and was only using the special characters that are allowed. I changed my password in case there was something in the original that was causing the issue, but I still could not complete the application. I started the application again in a different browser, but still hit the same brick wall! In both browsers I was unable to view the password I had entered, which is not helpful. Another issue with the webpage is the instructions for the length of your favourite word are incorrect. You are only able to enter up to 16 characters, not 30. The issue with the password has already been reported on TrustPilot, but nothing is being done about it. Does Saffron Building Society not want new customers?

What's wrong with Saffron's onboarding savings account process.... everything is relatively easy UNTIL you get to the bit about creating a password and memorable question,I've tried 5 times and it highlights everything in red saying my password etc doesn't meet requirements (it does!!) I follow the instructions TO THE LETTER and do it again and again and again,change it again and again & again and still no luck....what the hell is going on?? I literally give up...

My wife tried to open an account with Saffron Building Society and she wasted over 30 minutes battling through a clunky, outdated, and frustrating process. The site is just not user-friendly at all.

If something as basic as opening an account becomes a long, drawn-out experience, and after completing the form the system tells you it’s not possible to process and asks you to call them, it really makes you wonder what the rest of their service is like.

This experience gave us zero confidence in this building society, so we’ve decided to look elsewhere. Definitely not worth the hassle.

Once I had gone through the security levels the lady on the phone, Lauryn I believe, was professional and polite and explained the process I was attepting to do before enacting said request.

Lewis Colchester branch. Excellent service, great help with my account

We keep reading about the on line Challenger banks getting service awards. Afraid I much prefer to deal with a society like Saffron where you speak to someone who knows what they are talking about (rather than a ‘ chat bot’). When I’ve had a need to speak to them the team has always been helpful pleasant and knowledgeable and they do what they say they will.

I recently became aware of the new Community Savings range available from the Saffron building Society. We have found it hard historically to locate a suitable account that is available to us. The set up process was very slick and the team at Saffron were there if we had any questions. I highly recommend to any Charities or non-profit organisations.

I have been using the app for 10 months and it can be a bit slow. Today my account was "locked for maintenance". My account is due to mature on 1st March and I'm worried my money will be gone.

I visited haverhill branch and was welcomed by the friendly team, I had questions about my maturing account and the guys were really helpful. They explained my options and I left with a good rate. Thanks

I used Saffron Building Society's live messaging today. I was answered quickly, Molly resolved my issue fast too.
Good savings rate and excellent customer service.

Kendra was incredibly helpful and and sorted my issue within minutes. Very easy and calm and she was so lovely.

Narina was great today at enabling me to access my account, get the app set up and much more! Thank you

Good interest rates and excellent customer service form whenever I've called them. I spoke to Noreena today who was able to help with my query in a completely pleasant and professional manner. Thank you!

Yet another issue with Saffron Building Society! Every time I engage with this organisation there is an issue. Very amateur. Poor technology. Can’t even get the basics right. Only thing going for them is good interest rates, hence the score of 2

Absolutely awful experience with this outfit don't seem to work to any sort of time frame 0 correspondence with customers if your looking for a long wait with no outcome look no further absolute joke of a company avoid at all costs......

I can’t understand the negative reviews I have nothing but great service and experience from all communication regarding my account it was easy to open

I am existing customer and opened another account online it was so easy very happy with also having the option to go into my branch where the staff are amazing especially now that the banks are all closing in the high street.