Saffron Building Society Avis 

Stacey was super helpful clear and nice to chat to. Made dealing with finances a pleasure. Its the sort of service you don't get from most financial institutions and it makes saffrom walden BS stand out

Freddie from halstead branch made our experience brilliant so helpful and fab to speak to!

Zoe was patient and kind while i struggled to access the passwords and login details. Being dyslexia these things are more challenging for me. Lovely lady and was a joy to speak too on the phone.

Prompt, clear and guided support from Stacey. Staff always accessible for support in my experience.

Many thanks to Stacey who was very kind, helpful and patient when I needed support logging into my online account. Great service.

Stacey was very helpful and took her time to make sure all the details were covered. Very much appreciated.

I opened an account for my granddaughter which matures this year. I had not checked it, I don't think, since just after opening but tried to access it recently. On entering my details my account was immediately blocked. I spent all afternoon, spoke to four different members of staff, given four temporary passwords (two of which I later learned, did not have the correct number of characters required) and each time of trying my account was showing as blocked. I tried again for some time the following day without success. I was eventually contacted by a member of staff who did finally help me access my account and apologised for my experience. I was offered £15 as compensation and when I stated I did not think that was adequate for the stress and inconvenience I had experienced, the offer was withdrawn and I was told my complaint was not upheld! Disgusting customer care. I am definitely not happy with the experience I have had with Saffron!

Thank you for your response Saffron. Shame your poor customer service could not have been sorted between ourselves. And yes, I will be taking this up with the Financial Ombudsman.

Stacey was very helpful and very quickly understood my queries and was able to action them and resolve them during the entirety of the call and although I can use the website sometimes it becomes difficult so I prefer to speak to an advisor. Saffron BS are very good when it comes to customer service on the phone especially for their older customers.

Wonderful team at Bishop's Stortford. Went to their open day today and very impressed by the approach of the team in their discussions as well as the coffee and cakes! Well organised event - thanks!

I had some complex questions which Stacey handled very competently and explained everything to me in an easy manner.
I very much appreciate the assistance that she gave me.😀👍🏻

The person I spoke to Chi, is very professional and informative, helpful and kind.

Jean Paul gave me a punctual call back, spoke clearly and accurately with advice about my savings account.

Such a helpful person...sorted out my query in a lovely friendly manner. A definite asset to the Saffron team

Really efficient, professional and easily understandable company.

Smooth account opening process, friendly customer service. Pleasure to deal with. Thank you.

They were very helpful and actioned all my requirements while on the phone. Although, if the companies website allowed customers to transfer funds for all their accounts in the first place, it wouldn't need to call them in the first place.

Really pleased with the building society, was able to easily open my online account and get set up on the app! The staff have been so helpful helping me with this.

Took far too long to open new Cash ISA Savings accounts....their system application process is complex /inefficient......whereas a competitor had our accounts open for funding/up and running within 24 hours, so we went with them.
The service phone line was good but everything after that was abysmal....hope they can bring the systems up to date and customer friendly as first contact was good [with a human]

I have been trying to open an online only savings account. All fine with the application until I get to the create password and memorable answer page. I stuck very strictly to Saffron's guidelines on creating passwords and a memorable answer. I have lost count of the number of times I have been told that I had done everything wrong and then booted off the page while trying to create an acceptable password. I telephoned the helpline and was told to try using more special characters! They seemed unaware of this problem that other Trustpilot reviewers have recently reported. I will be going elsewhere to a building society that has a functional IT system.

Like many other reviewers, I was unable to set password online, despite following all the protocols. I contacted the Saffron BS, but they too could not get a password to work . Eventually I did the ISA application on paper. The staff member I spoke to was helpful, but seemed unaware that many customers were experiencing the same issue.