Sage Homes Avis 

Jaye our sales progressor was brilliant during the transaction. She was very helpful, answered questions and chased the solicitors for replies, documents etc. She would get five stars!

Reason I have given four stars is because the legal side of things was quite slow at times and our solicitors/Jaye had to chase things a few times but we got there in the end. Overall had a positive experience with Sage and we are very happy in our new home

So I brought a new home form sage. And had endless problems with the property. One being my drive that is blocked paving. And the bricks are cracked corners are missing leaving big holes in my drive way. Iv sent this of to sage as a defect to only have is ruled out saying its not a defect. The drive looks horrable holes everywhere and they refuse with a company called faber building to come to repair the issue. They promised me that it would get sorted 3 or 4 months ago. And since then they come up with lies and excuses. Sage customers care is shocking I would never buy a home from sage again as they are rude lies and dont wanna help in anyway.

Jaye from Sage home did a wonderful job guiding me through the shared ownership process with Sage homes. She kept me up to date with progress and was very reassuring when things went a little off course. She was polite, considerate, professional and understanding. Would highly recommend.

Shelley was incredibly helpful during my purchasing experience. Communication was prompt and clear and her personable nature meant I always felt very comfortable. Would highly recommend.

Extremely frustrating and unnecessarily drawn-out process

I was nominated for a property through Sage Homes on 4 August and have been trying to get through their pre-tenancy process ever since.

I completed the financial pre-check as requested and was told I should wait around two days for approval. Instead, I waited around a week before hearing anything. When I was eventually contacted, I was asked to complete the exact same financial assessment again over the phone, with the same questions and information I had already provided.

I genuinely don’t understand why I was asked to complete the same assessment twice, particularly after being told the first one was being processed. I’ve now been chasing for updates every day, and I’m still waiting to find out what is happening.

The whole process has been incredibly stressful and unnecessarily time-consuming. I have a job starting on 31 August, so having some certainty about my accommodation is extremely important to me. I’m not asking for special treatment. I just want clear communication, realistic timeframes and for the process to actually move forward.

I have been polite and patient throughout, but after being told “48 hours” and then waiting considerably longer, only to repeat information I’ve already supplied, I am extremely frustrated.

I hope someone from Sage Homes sees this and can actually look into what is happening with my application and explain why this has taken so long.

Please don’t tell me to wait another 48 hours. I need an actual update and a clear explanation of what stage my application is at.

Parminder was a joy to speak to, her understanding of my situation and the help she gave was excellent
Her communication throughout the process was faultless
I have had the pleasure to speak with Parminder on several occasions and feel that she deserves to be recognised as a true asset to sage

I have been constantly emailing and reporting to Sagehousing the issues with a communal bin cupboard located directly beneath my bedroom on my shared ownership coach house since August 2021. Repairs, maintenance and upkeep of the communal bin cupboard have not been carried out. Including the broken door hinges, door cupboards that haven't been painted, no ventilation installed in the communal bin cupboard (breaking fire regulations) leading to smell pollution within my property, unhygienic and unsafe conditions within the bin cupboard including maggots and fly infestations, broken glass, dog droppings, and concrete being stained where local residents and Sagehousing tenants have been misusing the bin cupboard. We've also logged complaints where Sagehousing tenants have exhibited aggressive attitude, including two police reports where either I or my partner has been threatened with violence. I've had to involve Environmental Health and a local Councillor as conditions have not improved and no resolution has been met. I'm sending emails almost daily which are being ignored. They fail in their duty of care for residents and are uninterested in resolving issues reported to them. To date, the door hinges haven't been replaced, the cupboard has been broken into numerous times, no ventilation has been installed, and no deep cleans have been carried out. To make matters worse, I have informed Sagehousing that I am a vulnerable adult and pregnant - with the unhygienic conditions putting my pregnancy at risk due to the diseases carried by pests and the filth within the bin cupboard. Still, no response or meaningful action. Put politely, this company is incompetent and should not be trusted. I have photographs and emails dating back to August 2021 that can back up the claims that I have made - something I have informed Sagehousing in my recent email, but still we receive radio silence. Service is inadequate. This company has shown me that they do not care about people - they have failed time and time again in their duty of care. The reason I am writing this complaint now on Trustpilot is to warn others before trusting Sagehousing and to prompt a response from a company who otherwise have ignored my pleas for assistance since 2021.

Shelley Hynes has been extremely amazing sales progressor as a 1st time buyer we are clueless with everything but Shelley assisted us in every possible way she work above and beyond and make our dream come true. We are very grateful! Big thanks to you Shelley from our family! We can’t thank you enough.⭐️

I recently purchased my house and I can’t thank Shelley enough for all her help. My solicitor was constantly pushing back on things, but she was always reassuring and got the answers from her team to provide to him straight away. Shelley was contactable throughout and made the buying experience as easy as she could.

Im so happy with the visit Dina was very kind and professional thanks

My sales progressor, Jaye, was absolutely excellent and extremely helpful - she answered all of my questions quickly and clearly, and was able to help me clear up any issues/concerns I had.

Dan Liddiard managed my our purchase throughout at the Pastures in Bideford, Devon. An absolute pleasure to work with! The best by a mile!
100% reccomended.

Shelley Hynes from the Sales Progression team was amazing! She was always happy to answer any questions and always kept us updated. I really appreciated this over the last few months! She is of great value to your team.

If i could give 0 stars i really would. AVOID SAGE HOMES EVEN IF YOU ARE ON A HOUSING REGISTER WAITING FOR HOUSING !!

We moved into our property in october 2024 (having waited a year for a moving in date) it's now june 2026.

We waited over a year for someone to come and install insulation in the loft space which has a supposed "Warm roof" system, which should have been done correctly when the property was built to conform to building regulations, so warm that the bedroom upstairs where our children were sleeping was as cold as 6 celcius during winter months even with the heating set to 28 celcius, didnt help the thermostat to control the upstairs bedroom was incorrectly fitted into a downstairs bedroom, which is too late to rectify now apparently!

We've had black mould underneath our bath covering the plasterboard and seeping into the bedroom adjacent to the bathroom since february 2025, 4 occasions a contractor has come out to rectify the issue (which will involve removing the plasterboard contaminated from the walls, removing the bath and tiles to check check how high the mould has reached, it would be great if they also lifted the bath 15mm higher so that the waste pipe exits the wall on a downward slope instead of upward!) and each time all they have done is take photos and said they're only there to take photos... This is great communication from sage!

Latest appointment we had booked was for a gas boiler check, the engineer flagged a leaking pipe in our cupboard, a date was arranged for this to be rectified, the company cancelled that on the day as they were "too busy" a new appointment was booked, we were told we weren't home at the time they attended (however we were here with the door and windows wide open all day)

Sage need a real shake up! The staff are mis interpreting problems, giving false information to contractors, leaving their tenants in dis repair and i'd be surprised if theyre even around in a year from now due to the sheer number of disrepair claims being laid out against them. Bankruptcy is on the horizon for this "housing" company.

Steer clear especially if you have young children who cant regulate their own body temperature or if you yourself have any physical or mental health conditions!

Sage:
Don't even bother replying to this review telling me to get in touch, I've spent 2 hours on the telephone (yet again) this morning to resolve our outstanding repairs of over a year, save your time typing a response to a review and maybe improve your staff training and or budget for repairs on the properties that you contractually agree to maintain and ensure they are suitable for families or individuals to reside in.

I also contacted the developers of the property who have been waiting since December 2024 for sage to authorize their intervention in these matters, guess what sage didn't reply despite being chased on 6 occasions since then.

I was experiencing unexpected financial hardship and had trouble making rent payments. I was referred to a Financial Advisor who was very accommodating and was the best at what she does. I was assisted with not only clearing arrears but also with additional support that I was had no knowledge. I would highly recommend Sage Homes. Excellent customer service, excellent experience. Thank you Sage Homes!

Having been in constant contact and consultation with Shelley regarding the build progress with the final Completion of our new home, we have had a great personal and professional service from Shelley, Thank you so very much for all the hard work Tina and Spencer Marchant

Couldn’t have asked for better support throughout the whole process.
Shelley communicated regularly, supported, listened, advised, shared all info needed when needed. She went above and beyond to ensure the whole process went as smoothly as possible and couldn’t have asked anymore from her. A genuine human that cares and will do her upmost to prevent and help reduce any stress that arose throughout the process.

We just bought our first home with Sage Homes and Shelley Hynes was very helpful, professional and friendly. She kept us in the loop and she was with us every step. We really do appreciate her support and hopefully she will be able to help more people with buying a home.

I recently purchased a new build from Sage which took over 6 months for completion as i had many problems with the legal side of things. Firstly I want to say a very big thankyou and special mention to Chris the sales advisor for Bovis homes at WWX Margate. What a credit he is to the team. He went up and beyond to help me get my dream home. What an amazing sales service i was given from beginning to end. Chris was very friendly, kind and professional and always greated me with a smile. Nothing was ever too much trouble for him. Even coming back to him several times about the same questions or issues i had. He was always sort them out and be there on the end of the phone to help me. Linda was helpful in his abscence and they make a great team. I would also like to mention Jaye McDonald senior sales progressor from Sage. She was brilliant at guiding me through the whole buying process and i found her also to be very friendly and professional. All my questions and queries were delt with promptly. She was amazing at keeping me updated and i am also so grateful for all her help and assistance in helping me get my fabulous new home.