Did exactly as described. Pre paid tracked packaging arrived nxt day. I returned my device exactly as I described it, was received and agreed payment amount showed up cleared in my account a day later... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Offered the best price I could find online for my phone trade-in. Received the packaging and pre-paid postage label the next day. Within 48hrs I was paid the full amount direct to my bank account. Ema... Voir plus
L'entreprise a répondu
Hi This is second time I used this company My first experience was very nightmare with them They apologised on that payment been delayed more then a week But my second experience was abs... Voir plus
L'entreprise a répondu
Absolutely efficient and unbelievable service, i was abit nervous and fearful sending them my phone.used the next day guarantee by 1pm and,i got an email the next day by 11.30 saying my phone had... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Sala Phones is a long-established and trusted mobile phone purchasing company, dedicated to helping customers unlock value from their unwanted devices. We offer a guaranteed price promise so customers can feel confident that the value offered for their device will not change, ensuring complete peace of mind throughout the process. In addition, Sala Phones provides same-day payment, meaning customers receive their money quickly once their device is received and checked—making the entire experience fast, efficient, and hassle-free. To make the process even easier, Sala Phones offers free shipping labels or request a freepost pack, which includes everything needed to safely package and send their phone without any stress or extra expense. Find our competitve offers on www.compareandrecycle.co.uk
Coordonnées de contact
Rochford, Royaume-Uni
- support@salaphones.co.uk
- salaphones.co.uk
4,7
Excellent
986 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience
Great experience, updated me on every action taken. The Offered price was decent compared to other companies and payment made same day, even tho i am still waiting for it.
Can I suggest you explore other payment methods that offer instant payments, for example PayPal or direct bank transfers. Also I was a bit surprised there is no telephone number to contact you guys on.
22 février 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving your feedback and your great review for us!
We used to offer PayPal, but unfortunately PayPal take a fee from your funds when making a business transaction and we were getting too many complaints so we decided to no longer offer this.
Also, we do use direct bank transfers but as a business this is slightly different as banking for personal use. All our payments are made same-day, so you would have got the funds yesterday. Most payments clear instantly, but some other bank providers can take longer.
Thanks,
The Sala Team
Brilliant company to deal with
Brilliant company to deal with. Good price for your device and super efficient in managing the process. Recommend them highly.
15 février 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Been a week not got paid yet
Hi
This is second time I used this company
My first experience was very nightmare with them
They apologised on that payment been delayed more then a week
But my second experience was absolutely perfect got payment as promised very next day I posted
Same day payment arrived in my account when they received phone
That’s I changed my previous one star review into a 5 star
13 février 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for your feedback.
As our Customer Service team have already informed you, it appears that you have incorrectly input your bank details on your submission. This means that our bank will void your payment from going through. We have emailed you to confirm your correct details but are awaiting a response.
We can confirm that your other trade-in has been paid in full on the same day. With no complications.
Please contact us at support@salaphones.co.uk to discuss this.
Thanks,
The Sala Team
Fabulous customer service
8 février 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Good value for money and prompt payment…
Good value for money and prompt payment straight to bank account.
1 février 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Great company message you if there any…
Great company message you if there any problems,Received payment day after
31 janvier 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Good service
4 stars because you sent a payment message and I had to wait til overnight for cash to arrive - maybe delay that message little - everything else was perfect - what you said you did so recommended !!!
30 janvier 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving us 4* feedback!
Were happy to hear you had a positive experience with us.
In regards to the payments, we can see it left our accounts on the same day. However, it does mention on the email that it can take up to 2 hours to clear with us! Also worth noting that further delays can be added due to your banking provider.
We still apologise for this.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Hassle free and quick payout
Used the free postage option, paid once I had confirmed identity the day they received the phone. Highly recommend. Hassle free and quick payout
30 janvier 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Waste of time
Sent an iPhone 14 Pro having been given a valuation of £600. On receipt of the phone, they emailed to say the phone had light scratches on front and chassis and dropped the price offered to £410. I know they reply’ll to this quoting the cost for them to fix the issues (I’ve read the replies to all the others with the same grumble as me!) but I sent a phone with no marks at all as the photos I took prior to sending it show. Good that they immediately send the device back free of charge but just a waste of my time.
29 janvier 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving us feedback and we apologise you were not happy with our counter offer. As you have already read, we only deduct the costs to bring this device back to its original condition.
We also would have been happy to provide images of our grading inspection showing you the scratches on the phone. This might have changed your mind on our reviews.
If there is anything else you need, please contact us.
Thanks, The Sala Team
Recently sold an iPhone 14
Recently sold an iPhone 14. Postage box provided but I did pay for postage so it was insured. Got confirmation of receipt and a photo. Was told when they would open the parcel. Contacted to confirm I would be paid. Money received as advised. Can't fault them so would use again.
25 janvier 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Everything went fine.
Everything went fine.
Once received, they handled it quickly and payment came next day.
Payment amount was as promised upfront, so happy with that. Thank you.
26 janvier 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Very pleased
Very pleased, quick and fast payment, communication very good. Will definitely use again in future if needed.
Highest valuation received other companies offered alot less. Very happy. Thank you.
19 janvier 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Very nice service am so happy 😊 thank…
Very nice service am so happy 😊 thank you sala phone
12 janvier 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving such great feedback for us!
We are glad to hear that you have had a positive experience with us.
Thank you,
From The Sala Team
I cannot praise Sala phones high enough…
I cannot praise Sala phones high enough great service quick payment. Excellent is all I can say.
5 janvier 2024
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving such great feedback for us!
We are glad to hear that you have had a positive experience with us.
Thank you,
From The Sala Team
Would recommend 100%
Best price off comparison site for my iPhone 12. Label sent straight away posted off without hassle received the next day.
Quick response from sala
Price quoted was price received.
Money in bank following day.
18 décembre 2023
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving such great feedback for us!
We are glad to hear that you have had a positive experience with us.
Thank you,
From The Sala Team
Very quick and efficient service
Very quick and efficient service. Payment made promo. Would definitely recommend. Thank you.
15 décembre 2023
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving such great feedback for us!
We are glad to hear that you have had a positive experience with us.
Thank you,
From The Sala Team
iPhone 14 trade in
iPhone 14 trade in. Was sent the postage pack took to my local post office. Email asking for proof of purchase and proof of identity and the very next day payment email received and in the bank within 24 hours. Would definitely use again.
13 décembre 2023
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving such great feedback for us!
We are glad to hear that you have had a positive experience with us.
Thank you,
From The Sala Team
Fast and efficient service,
12 décembre 2023
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving such great feedback for us!
We are glad to hear that you have had a positive experience with us.
Thank you,
From The Sala Team
Very very veryyyyy good and serious
Very very veryyyyy good and serious. They send me a box with stickers and everything secure to send my phone. After they receive the phone they keep me update by email. And 2 days after i receive my payment. I was soooo stresss when i send the phone as i was scared of a scam. But i advice you to everyone now. BIG THANK YOU
5 décembre 2023
Avis spontané
Réponse de Sala Phones
Hi There,
Thank you for leaving such great feedback for us!
We are glad to hear that you have had a positive experience with us.
Thank you,
From The Sala Team
Réponse de Sala Phones
Hi There,
Thank you for leaving such great feedback for us!
We are glad to hear that you have had a positive experience with us.
Thank you,
From The Sala Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.