Salin Appliance Spares Avis 62

I have ordered 4 x Burner and Cap sets ( ~ 500 AUD) for Smeg cooktop, after several reminding emails finally they arrive 6 weeks after initial ordering, however one burner had permanently destroyed surface, and 3 caps were missing.
And I still did not get them two weeks later (and most likely never get them), also they no more responding to my e-mails.
Avoid them!

I would advise to NEVER BUY FROM THIS COMPANY. they did not send my order, i kept messaging them and they did not reply until about the tenth message and then told me that they had sent it, I replied and let them know that they had not sent because on their own site in my order it was still saying pending, they then replied and asked me for another week even though on their site it said my item was in stock! so after two months of their nonsence I reported them to PAYPAL.

After asking them what part we needed they sent us the incorrect part, we had to pay for return postage and then they claimed the part had a scratch on it so wouldn't give us refund. Dont buy from them they shouldn't be in business

This would be the worst, most pathetic company I've ever had the mis fortune of dealing with. Ordered a washing machine lid, even explaining with photos. Took 6 - 7 weeks to arrive and found my washing machine lid was a plastic grommet the size of a pea.
Thanks for NOTHING Salin.
Cheers

Put through an order and got invoice. Waited 4 days and still hadn't recieved and update.
I had to create and account to check the status of the order to see that my order was cancelled. No notification at all.
Also....no immediate refund. 2 phone calls later (that I had to make) refund was actioned.
Meanwhile the item when from $15 to $75 on their website. Still in stock but not enough money to send to me apparently.
Whole this was atrocious.....would recommend you steer clear

Don’t use this company. No information about order. Still waiting. Have emailed. No response. Have called. Went to voicemail. Still waiting. Had to check if this was fake!

Very delayed delivery, very expensive postage, and not at all what I believed that I ordered. An absolute disater.

Steer clear of this lot!!!@

Do not trust anything these people say. They will lie to you about having spares on hand, tell you if you pay express that they will ship it the next business day, mark as shipped the next day with a fake tracking number, and finally use a company from a different state to ship item a few days later without using express. Finally, refuse to refund the extra shipping fee.

I save time and money due to this shop where all parts are avaiable for home appliance.

Amazing service - incredible knowledge on all product and willing to support educating me on areas I needed support.. range of product was mind blowing..

Thank you guys 👊🏻💥

Ali was super helpful and solved my issue immediately. Super friendly as well

Good service open on weekends

Very good and efficient

Do not use this company.
I ordered a specific part for my washing machine and although it even stated on the invoice, it was the wrong part. They said that i could return the item, they would pay the return freight and resend the correct part. I returned the item. After a few emails with with no reply I see a credit in my account for the original invoice. So obviously they weren't prepared to send the correct part. I sent further emails with no reply regarding the refund of the return freight. I phoned and they were not going to credit the return freight costs.

I had the displeasure of dealing with this person, beware he has at least two websites and the one I ordered from was Salin Appliance Spares and although there were no pictures I looked up the part number and ordered the part and waited on delivery which I paid for express within 3 days(another rort)and 8 days later it finally arrived. I have no idea why it took so long as the box was completely empty! Terrible yeah? That is just the start. I called the number and very calmly said there has been a mistake made as you have sent me an empty box and then he blew a gasket, he was yelling and denying everything, telling me to send him pictures so I asked what his name and mobile number was so I can send him the pictures, his name is Ali and gave his number. He looked at the photos and while still being aggressive, he said he will get it replaced, I rang him 3 days later to check on progress and he started all over again, name? invoice number? can you send me pics? I said we have already been through all of this and he asked when. So I just played his game and gave details again, he said he will organise a replacement again. 3 more days later I rang and asked him where we are at and once again playing dumb, this time I was recording the call and he asked me to put in an email and someone will reply and send me tracking number...a few days later HE responded to my email and told me there will be no refund as the package had already been sent out.
This is by far the worst purchasing experience I have ever had, he is rude, offensive, yells at you, doesn't accept responsibility. In the end he has ended up with my money. Karma is great!
I am pleased to say that I ended up ordering the part through Statewide Appliance Spares and low and behold the correct part turned up today, only 3 days after ordering. Ali, it isn't that hard to do the right thing! You are a scammer!

Terrible business - it seems like I got scammed. They don't even deserve one star. I ordered a part, they sent the wrong one and so I had to return the part (at cost to me) only to be told they didn't have the correct one and offered a cheaper alternative but never sent it and are still yet to refund me. Avoid these people if you can.

I purchased urns for Salin Appliance Spares in August 2025. Paid for DHL international shipping to South Africa. They came back to say we needed to arrange our own shipping. It has been months of stop and start communication to receive the needed invoice, and now we can't get hold of the business to arrangement shipment. The most frustrating process.

I am among the many that should have read the reviews, Ordered a low cost part but paid a premium price for freight, accepted that, company shipped incorrect part. and this is when the issues started, I phoned multiple times and no one answered the phone on multiple days, sent no fewer that 4 emails and added all the information photos, dockets ect into the resolution centre, nothing.
I finally got to speak with Ali who told me he had recieved nothing and told me to send it all again to the same email address, quite rude. I did, Nothing, after not picking up the phone I reached Ali again, he continued to tell me that nothing was received and then wanted me to send everything again by text to a mobile number, aggressive, rude. after sending text and following up I am still yet to hear back from Ali. This is a company that you should avoid dealing with, find somewhere else, pay more money, anything to not have this experience.

SHADY ... AVOID AT ALL COST... OR IT WILL COST YOU!!! I am very sorry I did not read the reviews prior to ordering from this fraudulent company. They are falsely & illegally advertising: "best price". as claimed on their website. Bosch sell the same part for $46.09, they sell $66.95. They promise "We aim to refund you within a few business days after confirmation" IT TOOK 2 WEEKS OF NAGGING & ARGUING. THEN ONLY PARTIAL REFUND RECEIVED. They claim "money back guarantee" & that they will "take care of it quickly & clearly". AFTER MANY EMIALS & PHONE CALLS, UNAPPROVED, PARTIAL REFUND SENT. "You’ll receive a full refund if we can’t source the item, or if there’s a delay and your order hasn’t yet been dispatched". MORE FALSE CLAIMS & ILLEGAL RESTOCKING FEE CHARGED.
3 Parts listed as "available" on their website. Ordered 13th Dec 2025 & express shipping paid. 1 part sent, the other 2 were never sent although listed as "mailed" on their website. The owner Ali insists 1 part was sent, they agree 1 was not. No proof provided that the missing part was sent. They insist on charging restocking fee although that should only apply if the part was returned. Dispute was opened on their website although not responded to. Further complaints will be made to as many government bodies available to warn others about SALIN APPLIANCES shady business dealings & false advertising.

Ordered parts and waited several weeks with no contact or parts arriving. Called and informed coming from overseas. Parts arrived but not able to install for 4 months. Upon opening box incorrect parts supplied. Contacted Salin with photos/information and told order more than 2 weeks old so not thier problem. They were not interested in helping at all.
Pretty CRAPPY response.
Will not buy from this seller again. Customer service not something they provide obviously!