Sally Salon Services Ltd Avis 

I have been using this trade company for over 10 years. As i live near to the branch i usually just drive there. However on this occasion i was unable to drive so placed my first online order. Among my order were several bottles of nail varnish. Unfortunately one of the bottles had broken in transit. It was well packed so i assume the courier company didn't take too much care. I contacted customer services as i needed the polish for a client for her wedding a couple of days later. They sprang into action and could not have been more helpful. Everything was sorted immediately and to my satisfaction. Special thanks to Leanne, who was so professional. Thanks again Sallys!!

Absolutely terrible customer service! They have messed up several times before this but I received my order with missing items, there was no explanation as to why the items were missing so I sent an email to find out why. The customer service team seems to do everything in their power to be unhelpful and rude. I've then had a quick look on other retailer's website and found better prices elsewhere so I will not be purchasing from Sally's unless it is a last resort as I cannot handle dealing with their customer service team ever again.

Sally’s has everything for hair, nails and some stuff for beauty. I buy shampoo from here as normal supermarkets and Boots don’t stock salon style shampoo really.

The only issue, and I wish this could be changed, would be that it’s not fair that you need to be in the hair or beauty business to get a trade card, I understand that the company needs to make money and the trade card prices are extremely low, but surely there could be 2 types of trade card so that everyone gets a discount, whether they are in this industry or not, maybe the prices for non hair and beauty workers shouldn’t be as low as if you are a worker in that industry, but maybe a compromise because their prices are pretty high.

Wrote to them 3 times for help, got the wrong end of the stick each time. I eventually tried the US branch where the products were showing up as opposed to the UK site.
When I asked why the the UK staff didn't know what I was talking about the US wouldn't publish my comment as it wasn't in keeping with their rules. They apologised, (as though it is such a huge part of my life that they don't publish a comment LOL? Could not care less, however people should know how bad the service is.) Don't wonder it was not published as it tells people how useless the customer service at Sally's really is!

As a trade card holder,I stocked up on my colour yesterday. When I got home realised a few of the tubes were Demi colour but had been put with the permanent colour on the selves. I went to change the colour this morning and to swap the tubes for a straight forward exchange. They told me I had to bring back all the colour and exchange it all and then rebuy it all. I didn’t have the other colour on me and this is a ridiculous, time wasting exercise on both the assistants time and mine. I then had to buy more colour as I needed a permanent version of the demi and was told I couldn’t use my VAT free code even though I was unable to swap. Money grabbing, time wasting company who aren’t interested in customer loyalty and looking after you!

Quick delivery, items exactly as expected.

Please be aware salon services Vat free is an idea to trick us in to buying more , the vat has already come of the trade price , all you are doing is paying the advertised price. When you look at all those wonderfullly, bright advertisements encouraging you to buy products with 40 % off,or 8 tubes of colour with a deal etc know that when yo get that lovely full trolley and you are imagining all those savings , they only give you one deal , so collectively it is the one that sure them most , really the reality there is no deal !!! Buy from your rep

Review specifically for the Oswald Street, Glasgow store.
Feel like I could honestly be a mystery shopper for Salon Services/Sallys as I work mobile as well as salon and am in so many of the different stores.
Usually there is 5 star service - Airdrie and Shettleston are amazing! - BUT I had one of the worst customer service experiences EVER, not just out of the Sallys stores, in the Oswald Street shop.
The staff are just awful, specifically Danielle P (the name shown on the receipt) - really rude (actually to the point of upsetting a customer rude) and unhelpful - the other two staff members just stood there watching which made the experience even worse.
Has put me off going into that store ever again - and also made me appreciate how amazing the staff in the other stores are.

Phoned Sally's Salon head office today. Spoke to a lady advisor there and explained what had happened at the Croydon branch on 30/7/18. I mentioned for her to read the review on their website, before calling the store and speaking to the manager there. Her response was that it was not her job to read these reviews on their site - !?!?!? Are they not the complaints team, and should they NOT wish to know what is happening in their stores??? Then I mentioned that we had not had a VAT free day since May, and it seemed that after I'd just purchased my goods, Sally's were then offering 25% off on certain items. I explained that not only had customers not recently had VAT free days, but now, I'd also lost out on the 25% off, to which she responded that I could go to the store and return the items, and then re-buy some with the discount. (Considering I purchased these items as I was running low, and have already started using them, I found this statement quite bizarre, but did not voice this to the customer service complaints officer). I asked if they might refund my VAT, as I'd been poorly treated, but she refused this. I am shocked and quite honestly angered about the way this organisation is behaving to be honest, so will go to one of their competitors to buy products in future, which is a lose, lose situation for them, not that this will bother them with this apparent lack lusture attitude, I am sure!!!

I was served by Emma M at 17.07 on 30 July 2018, and felt she was condescending and rude to me. She was serving me grudgingly and could barely bring herself to speak to me, and seemed to take an immediate dislike to me, to be honest. I was asking for her to point out a couple of products, and she acted like a 13 year old teenager who feels they are putting themselves out to perform this task. A 13/14 year old would also make you feel uncomfortable by not making polite small talk if you spoke to them, which shows poor social skills, and you would then begin to feel like you are being wrong footed, for no apparent reason, just as I did. When Emma was putting things through the till, I was putting the products that had been scanned, into my bag. I asked her if she had scanned one product, before taking it off the counter, to which she replied very curtly "yes, I have done all of these"! You would have thought I had asked her to jump into a pool of sharks, such was her contemptible response. I hate being spoken to like a 5 year old, considering I'm actually 49 years of age, but some people take pleasure in undermining other people's characters, and I'm not sure what motivates them to behave like this. However, all this said, I will ensure I do not get served by this person again, and I will definitely ask for another staff member to assist me. I have also placed this review on Trust Pilot, as spending £41.96, to be treated like this, is hugely unacceptable and unecessary!!! Aleisha was the manager at this store, and is always bubbly and helpful, which you MUST be in retail, however you feel about a person. I work in the NHS, and can honestly say that I have never made a patient feel uncomfortable about their level of care, deliberately or otherwise.