Saltpoolstore Avis 

The Salt Pool Store (aka The Salt Pool Folks, et al) is apparently a scam aimed at those of us that don't want to spend a thousand dollars or more to replace the chlorine generating cell on our swimming pools. Their prices are ½ to ⅓ of other retailers, which is what induced me to buy a replacement for my Jandy AquaPure PLC1400 from them.

Unfortunately, the cell does not work (a small amount of chlorine gas is generated, but the free and total chlorine levels did not even register on my test kit after 24 hours of continuous operation). I have tried everything I can think of to get the cell working, but no luck at all. I have tried calling the vendor (no answer or simply disconnects), emailing (no response), and chat (sent warranty form I already submitted, then disappeared).

Based on this experience (an expensive lesson), DO NOT use this company. Once they have your money, you're on your own. As an aside, this supposedly American company based in Knoxville, TN appears to operate out of Queensland, Australia. Buyer beware, indeed.

I had the same experience described by a lot of other people. The salt cell that I bought went bad in less than a year. I followed every detail and instruction in their complicated warranty process, including paying for shipping the chlorinator back to them. They refused the delivery even though I confirmed the tracking number with them as instructed. It's been weeks and I've heard nothing from them and no response from my questions. They are very bad people. With all of the reviews of the same type of behavior, it's pretty clear that it's intentional and it's fraudulent. They should be out of business. The delays have required me to buy a large amount of chlorine for my pool this summer waiting for them to take action and replace my salt cell. Now I'm finally having to just purchase a new one from a different source. Bad people

I also bought a salt cell from salt pool store and had a horrible experience. When my cell stopped working after a few months they told me to send it in on my own which cost me $25. They never sent me a replacement and I now have been blocked to call them and when I try using another phone they put me on hold just block that number. How can this happen and continue to happen to others. $400 is a lot of money to me is there something we can all do?

Must be a scam. We purchased a salt cell from them less than 2 years ago with a "5 year warranty". It went bad, and I followed all instructions to send it back. The shipment was refused and returned to me. They will not reply to emails, live chat, and their phone acts like a live phone tree, but it just disconnects you. I tried calling on multiple days & times to make sure it wasn't a service problem. I've determined after reading many other reviews, that they are repeatedly doing the same thing to others. DO NOT BUY FROM THEM.

You can't communicate with them! They don't answer the phone , emails or chat! I filled out warranty form on 2 T-cell-15 that went bad! one in 2 years the other 4 months. I spent $24.95 to ship back for warranty claim only to have it returned because they refused to accept. Sounds like a racket!

My salt cell I purchased from saltpoolstore.com just a little over 2 years ago and it no longer works. I contacted them and they emailed me back to have me send it back in with very specific instructions, which I followed completely. When the postal service attempted delivery, they refused it. Now they will not answer my chats or emails. DO NOT DO BUSINESS WITH THEM! What a joke!

If there was the ability to choose a negative star rating I would. I ordered and received a salt cell replacement for my Hayward system. Although the product was received it was not installed until about 45 days later due to travel. After installation I immediately detected a problem and reported it to the warranty department. I explained in detail the problem with pictures and pictures of system readings . I also explained the timeline for the return explaining my travel. The warranty department provided return instructions and indicated that once they received the return they would respond in 2 to 3 days to determine if a replacement or refund would be applied. They received the return and that was the last I’ve heard from them. I purchased the cell using my PayPal account so I filed a complaint through PayPal. The response I received from PayPal indicated the salt pool store denied my claim because the warranty period expired. If that were the case why did the warranty department provide me with return information after I explained the timeline. If you are considering using this store think twice and be advised to stay away.

Purchased a salt cell for my pool Oct.23'. It had a sensor fail within 6 months which after several attempts at a warranty repair, they sent me a sensor.I repaired and it worked for another 8 months , this time faulting the sensor again.Multiple emails, phone calls and failure to follow their warranty, I finally turned to the BBB. They attempted to contact the company for repair or replace and never recieved an answer. Multiple attempts from the local BBB affiliate and still no response. On file now and out the money,I have advice for anyone considering purchasing a cell from this company...STAY AWAY. You will be left with a useless piece of plastic and unable to contact the company to back their warranty.

Never buy from the Salt Pool Store. The worst customer service ever. They will not answer calls or if they do they hang up on you or put you on hold until it just hangs up. I have bought from them several years ago with no problem but now a different story. I have had to contact my credit card company to get my money back because I never received the item. I hope they are out of business soon so no one else is taken by them. A sad excuse for a business

Wish I would have read reviews before purchasing their replacement cell- it lasted for less than 2 years. Because it had a 5 year warranty, I reached out to them by filling out a warranty form. I also tried calling multiple times, as well as contacting them through email. They stopped answering my calls and emails after I returned the cell for repair and they refused to accept the shipment at their warehouse.=. One of the worst companies I’ve ever purchased from.

Well, I finally found a way to get them to replace my defective salt cell! All I had to do was fly to Australia, drive to Nerang (near Gold Coast, south of Brisbane) and bring them the dead cell. The staff at Compu Pool (parent company of Salt Pool Store) were pleasant and agreed to test it. It was found to be bad, so they shipped a new one to my friend in Sydney (since we were out touring for 10 days). It arrived today and I'll bring it home to California next week. I was pleased to see that Compu Pool was a real company with a building and lots of inventory on the shelf (many different salt cell and filter products). Of course none of this excuses the fact the Salt Pool Store is completely unresponsive. But maybe there's hope that things could improve since there's actually a real company that exists.

Scam, product leaks near electric connection, can get electrocuted, not based in Tennessee, just a P.O. Box, no communication after sale, sued by Hayward in Australia, based out of a home in Australia, civil law suit there, company has changed names many times. I contacted consumer products safety commission with no help or investigation, same for the state of Tennessee. No serial number plate on this electrical device. Total scam

I purchased a salt cell on line 6/10/25, now 7/10/25 and no cell. Called many times, when questioned about order they hang up. This site is a SCAM. Their web site says they are located in Knoxville, Tn, not true. My granddaughter works for UPS in Knoxville and there is no recorded address in the area for this company.

My story is the same as everyone else's. I bought a salt cell in July 2024 I installed it in August of 2024 It had stopped working in a matter of months. Clearly the company is a scam. They don't answer the phone they don't respond to emails. I just got taken for $400 bucks

Wish I would have read reviews before purchasing their replacement cell- it lasted for less than a year. Because it had a 5 year warranty, I reached out to them by filling out a warranty form. I also tried calling multiple times, as well as contacting them through email. That was over a month ago and I’ve never heard a word back. One of the worst companies I’ve ever purchased from.

Blocked phone number after parts sent back for warranty.

Same story as everybody else. The unit that I paid almost $400 for failed in less than 1 year and their 5 year warranty means NOTHING. All it is is a bunch of aggravation emailing them and trying to call them and being hung up on over and over again. You you read these reviews and still decide to do business with them, then you deserve what’s coming.

The company states it is in Knoxville, but I ordered a replacement t cell and it shows that it is holding for shipping in Australia and it shows no change with Fed EX. I could have spent just a little more and had a part from Amazon in one day. No one answers the phone, and even online text and chat are dropped. I think I just got robbed. I do not trust this company.

Company doesn't honor their product warranties. Multiple reach-outs via website form and email results in no response.

My T15 cell died after a year, submitted warranty claim but have not heard back. Tried calling at different times and days, call either drops or just dead air.
This is a scam company that clearly does not support their product. do not buy anything from this company.