Saltpoolstore Avis 

I stupidly ordered two salt cells from this company! The first one lasted 2 years and didn't think I had a warranty so I ordered another one! WOW how dumb! The second one failed to accurately read the salt level after 1 month! Cant get anyone on the phone, the chat is a joke, and I have been emailing until I am blue in the face! Terrible customer service and products! Buyer beware of this scam of a company!

This website is a total scam. Their salt cells last about a year, and then when you try to get support it's impossible to get any response.

I would give them negative 100 stars if I could. Their products do not last more than 2 years and they are absolutely impossible to get in touch with. You will be lucky to get more than a year out of the cell, just in time for your full warranty to expire. They claim to give a 5 year warranty but that isn't true...after one year you end up paying a discounted rate for a new cell. I have had 3 go bad within a year that were all under warranty. The one I received in September stopped working in April and they will not respond to emails, warranty requests, or phone calls. Ive waited on hold for up to 20 minutes and then Im disconnected. Spend the extra money and buy from a company that doesn't scam you and sell garbage products. Their products are terrible and their customer service is even worse. Absolutely criminal that someone can actually run a company like this an continue to screw customers over.

Salt generator lasted less than 1 year. Warranty is worthless, beware buy at your own risk.

I had purchased a salt cell chlorinator, and It was not generating chlorine to specs I returned it in October for warrantee consideration and have not heard any response from them I spoke to an agent aa month or so ago and they have still not gotten back to me. Any attempt to contact by phone is a 2 ring disconnect.

I purchased a salt cell generator from the salt pool store 5 months ago. It does not generate chlorine as it is supposed to. Their warranty department will not honor their 5 year warranty. I highly advise you not to purchase anything from the salt pool store. They have terrible customer service.

Horrible company. They don’t honor their warranty after a year of using a cell and it breaks. Then give you the run around after you get phone of someone. Then they block your number. I don’t even know how they can still be on business. Wish we would have researched them more before purchasing.

Just like all of the reviews state, this is the worst company to deal with, EVER!! Fake warranty with ZERO customer support. They act like your warranty claim is being reviewed when the reality is NO WARRANTY. Blatant lies is all you will get. 60+ days since warranty request submitted--STILL NO RESPONSE

All previous posts describing poor customer service - I take that back; they don't have customer service at all. My Platinum salt cell lasted less than two years. Despite having a 5-year warranty, they don't answer the phone or reply to the warranty request forms they tell you to complete. Their chat function is utterly useless. Don't waste your money with these guys.

As with the other reviews, They do not honor the warranty. Product lasted less than 1 year and was suppose to have a 5 year warranty. Now they just hang up on me when I call

Do NOT buy from this company. Their product will fail and they do not honor the warranty. Do your research. Buy from someone local or Amazon and get extended warranty.

Bout a T15 salt cell in July of 2023. Salt cell went bad. Filled out warranty form, tried their chat which supposedly sent an email. Sent multiple emails starting February 16, 2025, no response. Spoke to a man oncespoke to Cara twice. Still no response

Don’t buy anything from this Company. Paid 399$ for a salt cell Ecomatic Davey and it was never shipped. It was a scam. If you had a cero star to qualify I would use Cero

$399.00 for a Platinum Edition Replacement Salt Cell with| 5-Year Warranty July 2024 - leaked when installed. Called - they don't handle returns via calls, only email. MANY emails - had to pay to return defective item - then MORE emails for confirmation of return & refund - "New policy - store credit only" - wasn't their policy when I purchased. Went thru credit card I used to purchase-9 months later - CREDIT from my credit card co. If you've been screwed by this company - do not quit! Get your $$ back.

Much like many of the other reviews, I paid $359.99 for a T-15 Platinum salt cell in June of 2024 and it lasted about 5 months. I submitted the warranty request via the website per their instructions and have been completely ghosted since. No acknowledgment of receipt of the warranty request, requests for follow up on their chat were ignored, and all 4 phone calls to the main number resulted in dead air regardless of which option I chose. COMPLETE SCAM!!!

Like many others on this page, I bought a salt cell from them April, 2024 with a 5 year warranty. I stopped working 2/12/25. Filed a warranty request form 2/12/25- no response. Filled out a second warranty request form on 2/24/25. no response;. Tried to call on numerous occasions and also was hung up on. Spoke with someone twice - both times they just said - they were still looking into it. Chatted with a team member several times with the exact same response. This company is terrible.

Bought a chlorinator with Salt Pool Store. $359+ They claim 5 year warranty on Platinum Edition (Hayward clone) chlorinator. I am a certified pool operator and understand salt chlorination. It was giving false amps and consequently shut chlorine production down. I followed their return instructions and sent it back after a month. I have been back and forth on chats and calls and got no where. They tell you they will check with warranty department, ask you to write email to warranty and tech support.....no response from anyone. I guess I just lost $ 359+ to a scam company. Im surprised they are still in business with all of the other posts Ive read.

I'm a victim like many others. My salt cell failed after 4 months. Returned my salt cell for warranty repair and it's been two months with no results. Repeated phone calls and emails go unresolved, unanswered. I filed a complaint with BBB. Don't expect that it will help. They need a class action lawsuit filed against them.

Dont buy from them no customer support. Untill they sendme my new generator I will not change my review. They pretty much took my money and gave me nothing.

Don't buy from this company! Shame on me for not checking out the online reviews. My chlorine generator quit working after six months. I've tried contacting the company several times with no response back.