Saltpoolstore Avis 

I wish I could give them a 0 I bought a t-15 Cell with a 5 year warranty had it 2 years and it does not work. Sent it back to them and they have not returned it. I sent 6 or more emails no response. They don’t answer the phone. This was $330.00 unit. Don’t buy from this company they don’t respond and don’t go by the 5 year warranty. DON’T WASTE Your Time or Your money on this product. Worst Customer service

Read reviews and RUN! Best if this company closed their doors for good. They are expanding their scam to new website "THEPOOLFOLKS" and trying to run from the bad reviews on SaltPoolStore.com.

We purchased the cell from them which states on their website that it was compatible with solaxx which it is not. Once it was installed our power supply stopped working, We called solaxx and found out that the product that this company is selling is not compatible with the equipment we have and damaged our power supply. I called them to let them know that I needed to return the equipment and get a refund. They stated that we can return it however the shipping is on our expense. I received an email to return it however no information on it. Please do jot purchase from this company. Also the shipment came from Australia not from the address listed on the website.

They will not answer the phone, nor chat or email. I made the mistake of ordering this unit without reading the return policy. The return date starts the date of order but it takes 15 days to get to you. Then my pool builder tells me it's the wrong one. So the thieves will not accept it. I should have realized that the company it comes from has a very bad reputation. DON'T THROW YOUR MONEY AWAY ON THIS COMPANY!

The products are of the poorest quality, only the cust care is lower. Tom Webb emails me back with one or two word sentences or doesn't bother to reply. Don't buy anything from this company. I guess this review is in vane because that's all I see. They will probably change the name to escape the negative reviews. Please don't buy anything from here.

The t-15 salt cell lasts one swimming season then does not work at the opening of the next season. I have had 2 Salt Pool Store cells in a row do this. You have to pay to return for the warranty and pay for a bypass to keep the pool running while waiting for a new one. The second time I still had to pay for warranty service. No one else, even Hayward, does not offer a 5 year warranty so their products and company is a scam.

I've been through the ringer with this company. Multiple cells have failed after two warranty claims usually last 10 months or so. These guys are crooks and should be locked up. They are claiming to be in Tennessee and their returns are at a PO Box in Louisville, KY. Total BS, this company shouldn't be allowed on Google for marketing either. There are multiple infractions on Google and its an injustice for Google to keep allowing crooks like this on their domain. Stay away at all cost! Spend the extra money and get if from reputable companies.

Purchased a salt cell two years ago from this company. Salt cell stopped working, contacted the warranty department since it was sold with a 5 year warranty. Was told to send it back, which I paid the shipping for. No response in email after them receiving it back. Could not get a response via email, no one would answer the phone, could not even get a response on their website chat feature. Finally got in touch with someone who proceeded to send me an invoice to PURCHASE the replacement at a higher price than I originally paid for the salt cell.

Bought 2 saltcell t15 from saltpool store a year ago. It stopped working in July 2022 last year. Part still under warranty but have yet to receive it back after sending it in over a 9 months ago. Daily calls to customer service with no answers to why it hasnt been sent. Horrible service. Avoid if you can they pro rate your salt cell and never give you back your money after you purchased another one while they was figuring out why there salt cell went bad
AVOID THIS COMPANY RIP OFFS AND POOR CUSTOMER SERVICE

Bought a saltcell from saltpool store a year ago. It stopped working in January this year. Part still under warranty but have yet to receive it back after sending it in over a 2 months ago. Daily calls to customer service with no answers to why it hasnt been sent. Horrible service. Avoid if you can

They make a reasonably good product that can replace a primary brand for chlorine generating cells. The problem is they sell these with a warranty to entice you to buy. I've had nothing but trouble trying to get them to honor their warranty. They have even failed to return the product I shipped to them for warranty after I refused to order a replacement with a discount. Be careful with them. Assume you're not getting a warranty.

If I could leave a negative star review, I would. Do not waste your money. The cells are defective. Once you get them and they "warranty", they expect you to send yours back....and run with no cell?!?! They are complete morons and thieves. Spend extra money and buy from a reputable establishment.

I don't think this company is in business anymore.

I ordered a salt cell for our pool. It worked fine for one season, then the temperature sensor failed which gave a high temp reading. This caused our panel to not allow chlorine generation. I completed a warranty form and was told to mail to Tennessee for warranty repair. The salt cell was returned by UPS with a statement that the company is no longer at that address. I wasted money mailing it to them. Then I was told to mail to Louisville, Kentucky. I asked for a shipping label and have never heard back. I have used email, chat and attempted to call. No luck with anything. Then I googled the company and found hundreds of negative reviews including bad rating on BBB. If by chance they are still in business, steer clear, don't order from them. There is a very likely chance that you will be leaving a negative review in the near future.

These guys are crooked. They sell an inferior product and offer a warranty that's a hoax. Someone should file suit against them. I'll be happy to join.

Do Not BUY anything from these guys. i purchsed a T-Cell in March of 2022. It died in September. I filled out a warranty claim and they aprroved it. per thier instructions i mailed my defective T-Cell to them and have not heard back. i cant run my pool pump without my cell. terrible!!!!!!!!!!!

I ordered a salt generator which took 2 months to get sp I returned the item. It took another 3 months to get most of my money. Do not buy items online unless you can visit these crooks face to face. I live in Canada but if I was from Tennessee this company's people would be suffering.
Long Live
81

Received a knock off salt cell generator that did not work. I sent an email to return, received address for return. I returned the item via FedEx, with proof of delivery, and they have not refunded my money.....it has been 3 months.

Please do not buy he product. They have no warranty at all even though they claim they have.

This review likely wont' make a difference, as the near 173 1-star Google reviews (out of 173 reviews) and continuous reviews of a similar nature peppered throughout the web and consumer complaint sites, pretty much sums it up, but I digress.

I rarely post reviews but I can't tell which is a bigger POS, the company or the products they sell! I purchased a salt cell which failed within 3 months and the warranty process is purposefully difficult, tedious, and all at the purchasers expense! There is NO customer service outside of 3 word answers via chat until they just stop responding, and if you're able to get a person on the phone they aren't able to help you with warranty claims. So, you're held hostage to a pathetic excuse of a merchant which required endless hoops to go through (image of the error, image of the system, "water sample", etc.) just to get warranty "approval" before having to ship the defective product back at "my expense!" Then despite putting the order number on the "outside" of the box, packing slip with ALL warranty information collected on the "inside" of the box, they refused to do anything or even confirm it was delivered unless I provided a tracking number.

When asked why a tracking number was absolutely necessary when all reference information was on the outside and inside of the box, the ONLY reply was "because that's what's required". I had to go back to the shipper to get the tracking number and confirmation of deliver to find out it was delivered (and signed for) nearly TWO WEEKS prior! There wasn't a single correspondence of status, results, or when a repaired or replaced device was going to be sent back so, I had to personally follow up continuously! The constant follow up, lack of response, and ridiculous process (if you want to even call it that) dragged on for over 30 days to the point that I didn't know if I would ever get the product I paid for. When I threatened to report them their response was to threaten me with defamation which was obviously a lie since there were already hundreds of BBB and consumer complaints every where you looked!

Meanwhile, I'm having to maintain my pool (again, at my expense) as our salt water system could not function without the salt cell and they couldn't care less. I ended up disputing the charge and having to purchase another salt cell, then one day out of the blue the replacement just showed up after I submitted an inquiry to a consumer law firm. Again, with no correspondence whether in the box, email, phone, NOTHING!

Needless to say, this is a HORRIBLE company. You may get lucky and purchase a product that works but God help you if it doesn't! Therefore, to be on the safe side GO SOMEWHERE ELSE! PLEASE! If not for yourself, do it for the poor folks like myself and others so this company either changes their way or goes out of business (the ladder being the best solution IMO)!

Stay away from this company at all costs. As with many other customers I have been scammed out of $313 by them as well. After a month of follow-ups, the company did send a product which was not functional. I have attempting to return the item beginning the day after it was received. The company just does not respond. Despite repeated attempts to obtain a return authorization, the company does not provide one. Two months later the company had the audacity to provide a copy of their return policy which said anything outside of 30 days would not be covered. I filed a claim what's the state's attorney general as well as the Better Business Bureau for fraudulent practices. Don't fall victim to this company.