I am trying to reach customer service for more than two weeks by email, and WhatsApp, and didn’t have any response! Trying to return two items… Terrible!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great quality and fast delivery I absolutely adore these pieces of garment. They arrived in a timely manner and fit as expected! Definitely an upgrade from other sites I’ve bought from.
L'entreprise a répondu
The clothes I received were of great quality. They exceeded my expectation in terms of the quality and craftsmanship. I absolutely loved each piece I received. Thank you Sampeel!
His designs are spectacular, on trend and have exceptional quality. The shipment was quite fast and now I don't take off his clothes. :)
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Sampeel a brand for women who accessible, comfortable, down-to-earth,which was founded in 2020. Sampeel has adopted a sincere mission statement. "Constantly designing comfortable, basic, and affordable leisurewear that is worth sharing" Regardless of who you meet, when you meet, where you meet,there's always a right from Sampeel. We encourage you to share your clothing experience and philosophy of Sampeel with the ones around you. By sharing and connecting with individuals,we hope we can unite everyone in style.
Coordonnées de contact
Etats-Unis
- service@sampeel.com
- sampeel.com
Trying to reach customer service…
I am trying to reach customer service for more than two weeks by email, and WhatsApp, and didn’t have any response! Trying to return two items…
Terrible!
27 août 2023
Avis spontané
Great customer service
I ordered a large and an x-large of a dress. The x-large was too big and I wanted to return it. They offered to let me keep it and gave me a gift card instead of a refund. I'm happy. Very responsive customer service.
I'm going to offer it up to a high school girl for a prom dress.
22 mai 2023
Avis spontané
Réponse de Sampeel
Dear, Thank you for your support and understanding. We will continue to improve our products and make you more satisfied.
I ordered the black jumpsuit
I ordered the black jumpsuit. It fit perfectly; I didn’t even need to hem it. So, I ordered the same in blue and I’m very happy with this product.
16 mai 2023
Avis spontané
Réponse de Sampeel
Thank you for your support and understanding. We will continue to improve our products and make you more satisfied.
DO NOT ORDER NO RETURN POLICY the…
DO NOT ORDER NO RETURN POLICY the policy they advertise is false.
17 avril 2023
Avis spontané
Réponse de Sampeel
So sorry to bring you an unpleasant shopping experience. We sent you two emails about returning before. Have you received them? Dear , Now we have re-sent you an email, please check it.
Ordered a black ruffled jumpsuit
Ordered a black ruffled jumpsuit. Fabric was thin and cheap. The fit was odd-belted waist band was awkwardly high and sat above the bottom of my ribs.
Their return policy states that a return application needs to be submitted within 30 days of arrival. My order arrived April 19,2023. My application was submitted on May 13,2023. Three days later I received a response and denied return approval as they said I was outside the return date. I have sent a screenshot of the arrival date sent by the shipping carrier as well as a copy of their return policy.
This product ships from China. If I has realized this, I would not have ordered.
15 mai 2023
Avis spontané
Réponse de Sampeel
Hi dear ,So very sorry for the inconvenience caused. Because of our mistake, we didn't find out that your order information was delivered on April 19, and we mistakenly calculated the return period according to your delivery time. We sincerely apologize to you for our mistakes.
Purchased a black dressy jumpsuit
Purchased a black dressy jumpsuit. The material is paper thin and therefore I am unable to wear it. Prior to receiving it, I had messaged about shipping status and received prompt, pleasant responses. When I messaged about returning I have now been ghosted. I do not recommend as the quality is poor and the customer service is even worse.
12 avril 2023
Avis spontané
Réponse de Sampeel
Hi dear ,So sorry to bring you an unpleasant shopping experience. We don't know why, but we haven't received a reply about the email you need to return. Now we are actively contacting your email, please check it.
Great quality clothes
The clothes I received were of great quality. They exceeded my expectation in terms of the quality and craftsmanship. I absolutely loved each piece I received.
Thank you Sampeel!
10 février 2023
Avis spontané
I love everything and the Quality is so…
I love everything and the Quality is so good
1 décembre 2022
Avis spontané
Best buy
I have ordered a poncho and handbag form this site . They are really amazing. The quality is great . Affordable price . Definitely worth buy ❤️
8 décembre 2022
Avis spontané
Réponse de Sampeel
Hi,
Thank you for your love of our products, We are so moved and glad you love our product. And your feedback is a huge encouragement for us, we do appreciate. Hope you have a great day!
Réponse de Sampeel
Hi,
Thank you for your love for our products, your praise has given us encouragement, and we look forward to your next purchase. Hope you have a great day!
Good quality pieces
Very quality pieces of clothing that fit nicely. The price is also reasonable on all the pieces. Nice clothing items that are soft and comfortable.
7 décembre 2022
Avis spontané
Réponse de Sampeel
Hello Amanda,
Thank you so much, your feedback is a huge encouragement for us, we do appreciate.
High quality
The pieces are such high quality, super comfortable and gorgeous. Relatively to customer service, they couldn’t be nicer!
14 novembre 2022
Avis spontané
Réponse de Sampeel
Hello Laurinda,
Thank you very much for your praise of our products and services. Your positive comments encourage us, have a nice day!
His designs are spectacular
His designs are spectacular, on trend and have exceptional quality. The shipment was quite fast and now I don't take off his clothes. :)
10 novembre 2022
Avis spontané
Réponse de Sampeel
Hello Virginia,
Thank you for your love for our products, your praise has given us encouragement, and we look forward to your next purchase.
Shipping was fast and items are…
Shipping was fast and items are excellent quality. Very impressed 🙌🏻
24 octobre 2022
Avis spontané
Réponse de Sampeel
Hello Kailyn,
Thank you so much, your feedback is a huge encouragement for us, we do appreciate.
Molto soddisfatta!
Ho ricevuto i capi d’abbigliamento in poco tempo e sono di qualità, comodissimi e belli da vedere, assolutamente consigliati!
15 novembre 2022
Avis spontané
Réponse de Sampeel
Hello Diana,
Thank you for your love of our products, your praise has encouraged us, If you do not mind, you can also recommend our high-quality products to your friends~ Hope you have a great day!
Amei os produtos todos 5*
15 novembre 2022
Avis spontané
Réponse de Sampeel
Hello Cary,
Thank you for your love for our products, and look forward to your next purchase!
the vois are soft good quality and I…
the vois are soft good quality and I can't wait to wear them ! very good
15 novembre 2022
Avis spontané
Réponse de Sampeel
Hello Sonia,
Thank you for your love for our products, we also have a lot of new products recently and look forward to your next purchase!
Love it the clothes are of high quality
14 novembre 2022
Avis spontané
Réponse de Sampeel
Hi Ariana,
Thank you for your love of our products, We are so moved and glad you love our product. And your feedback is a huge encouragement for us, we do appreciate. your praise has encouraged us,thank your praise again, and looking forward to your next shopping!
Great quality!
The quality from this brand is amazing! Love everything in my order. Very high end!
14 novembre 2022
Avis spontané
Réponse de Sampeel
Hello Holly,
Thank you for your love of our products, your praise has encouraged us, and we look forward to your next shopping.
Great quality and fast delivery
Great quality and fast delivery
I absolutely adore these pieces of garment. They arrived in a timely manner and fit as expected! Definitely an upgrade from other sites I’ve bought from.
11 novembre 2022
Avis spontané
Réponse de Sampeel
Hello,
Thank you so much. We are so moved and glad you love our product. And your feedback is a huge encouragement for us, we do appreciate. Thank you so much.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.