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Established in 1998, we have grown to be one of the South's leading suppliers of soft and hard landscaping & building materials. We offer an extensive range of decorative aggregates, porcelain & sandstone paving, fresh & artificial turf, soils and mulches. We have also expanded and now have a brand new Outdoor Living Range which includes BBQs, Firepits, Artificial Living Walls, CORE Screens and more! Our reliable, friendly and cost-effective service extend to domestic and trade customers. Our bespoke fleet of vehicles accommodates any garden project, with our highly skilled drivers trained to ensure fast and efficient delivery. You can visit us in Ferndown, Dorchester, Christchurch or Bournemouth to get inspired by the impressive display areas which our landscapers have designed. All our products are displayed and samples are available on request. We are committed to delivering exceptional service; guiding our customers through their landscaping projects using our knowledge, experience and expertise. We offer a service our customers can rely on whilst offering good value for money without compromising on quality.
Unit 4, 13 Cobham Road, Ferndown Industrial Estate, BH21 7PE, Ferndown, Wimborne , Royaume-Uni
4,2
7 avis
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This company were superb from start to finish and will be my 'go to' supplier for any future projects,and will be my recommendation to any friends or family.
Of course the quality of the product is important but another essential aspect are the people you are dealing with ie politeness, professionalism etc and Wessex tick all the boxes.
Pictures speak louder than words,so take a look and you will see why I'm so happy.
A Wonderful Service provided by Sunny the driver, website was easy to use, and the Porcelain and sand we purchased were fantastic quality - thank you Stone Zone!
Could not be more obliging at the Elliott Road branch. Good communicating and assistance in yard. Well done guys.
Worst possible company selling inferior products at high prices and useless customer services.
Avoid at all costs!
Réponse de Stone Zone & Landscaping Supplies
Hi David. We are sorry that you have had a bad experience. However, we think you have the wrong company as we cannot find an order placed under your name.
Staff at the Stone Zone extremely Helpful and pleasant to deal with. My problem is with the product I bought the Grey Indian sandstone slabs. Some of these have turned a mottled brown colour now they are laid and some have remained their original grey I would just like people to be aware of this possibility. the staff and delivery people are excellent I have now done some research on this and it seems I am not alone Others have had their grey slabs become mottled brown it can be the iron content in the slabs apparently But it has rather spoilt the look of my garden TO BE HONEST I WOULD HAVE GONE FOR DIFFERENT SLABS IF I HAD KNOWN ABOUT THIS POSSIBILITY I am going to try some more rust remover but the first attempt was not successful DOING THIS REVIEW SO OTHERS DO NOT HAVE THE SAME EXPERIENCE SO DIFFICULT TO ACCEPT WHAT I THOUGHT WOULD BE A GEY PATIO BUT NOW HAS SOME MOTTLED BROWN SLABS NOT A GOOD LOOK M BEER
UPDATE
WHAT THE STONE ZONE SAY DOES NOT MAKE SENSE OTHER SLABS AROUND THE LAMPOST REMAIN GREY SOME OF THE MOTTLED ONES ARE AT THE PERIMETER OF THE PATIO AND ARE SEVERAL FEET FROM THE LAMPOST. THE PAVING SLABS LEADING TO THESE HAVE ALSO REMAINED GREY. I HAVE CHECKED THIS OUT AND OTHERS HAVE HAD A SIMILIAR PROBLEM WHERE THE SLABS THEMSELVES CONTAIN HIGH LEVELS OF IRON ONE PERSON HAVING USED MARSHALS AND THEIR RECOMMENDED INSTALLERS BUT WITH THE SAME RESULT SOUNDS EVEN WORSE THAN MINE AS THEY HAVE EVEN MORE OF THE MOTTLED BROWN SLABS
THEY SPENT £10K BUT HAVE THE SAME RESULT I JUST DO NOT WANT ANYONE ELSE TO HAVE THE SAME EXPERIENCE GOING TO USE THE STONE SONES RUST REMOVER TOMORROW NOW, HAVE BEEN TOO BUSY TODAY
Réponse de Stone Zone & Landscaping Supplies
Hi Margaret, thanks for taking the time to make a review.
We appreciate your comments, but as we explained at our site visit to you, the cast iron lamp post in the middle of the patio in your garden is the problem. The rust from the lamp post is leaching onto the paving and reacting to the minerals in the stone.
Had we known about the lamp post in your garden, we would, of course, advised you accordingly. However, on this occasion your contracted landscaper would have been better placed to give you the advise you needed, whilst he had first hand knowledge of your job.
For others reading your post, never use acid or other chemical cleaners on grey sandstone, as this will have the same effect, the slab will turn brown.
Moving forward, We would be more than happy to give you further assistance should you require it.
Whatever has happened they have turned it around from their bad reviews. Stonezone at Elliott Road Bournemouth were brilliant. The staff at the front desk new everything. Nothing was too much trouble. Delivery was on time and they took back the excess slabs. Thank you.
We bought a tonne of material from Dorset Soil & Aggregates. I would not recommend the experience.
What arrived looked different to what we expected. We called them up, shared a photo and Dorset Soil & Aggregates agreed that it was indeed different than what we ordered, but they assured us it was better and an even more expensive material. We said we didn't want it and would like to process a return. But they don't do returns. They can process a refund if the customer figures out how to arrange the return shipping via a palette company.
We offered to pay for the return delivery. We were getting desperate - we had a tonne of gravel on a palette sitting in the road outside our house! They stopped responding. They had suggested we contact the palette delivery company they use directly. We did and the company pointed us to a more local delivery company they use. Those people in turn said they did not work with one-off customers and suggested we go back to Dorset Soils & Aggregates Ltd which we attempted but with no luck.
We gave up, posted pics on social media offering it for free and amazingly someone came by and with a few car loads took the stuff away. We obviously did not get a refund. All was fine in the end but we would not recommend purchasing large quantities of supplies from this company.
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