Sehr schöner Schmuck, bin ganz begeistert von dem Design. Selbst bei Lieferschwierigkeiten ein super netten Kontakt und zuvorkommend, lösungsorientiert.
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Lisez les avis des autres
I purchased the crescent moon earrings and they are lovelier than expected. I absolutely love wearing them and I get so many compliments. I mistakenly thought the delivery didn't make it to my home -... Voir plus
Sarah was very helpful in resolving my delivery issue. The driver left my package in a common area and did not deliver to the door of my address. As a result the package was stolen. Sarah's respons... Voir plus
Leider keine gute Qualität. Ich bin auf die Homepage und die "guten" Bewertungen und das Sale reingefallen. Nach langer Wartezeit, mit Versand aus China, kamen die Artikel an. Das Material ist sehr s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Sarah The Label – Elegance in Simplicity. Discover timeless jewelry that effortlessly strikes the perfect balance between refinement and style. Be enchanted by our unique collections, lovingly designed to accentuate your natural beauty. Let yourself shine with the timeless elegance of Sarah The Label.
Coordonnées de contact
New Zealand, Canada, Germany, Australie
- info@sarahthelabel.com
- sarahthelabel.com
3,5
Moyen
22 avis
N'a pas répondu aux avis négatifs
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Sehr schöner Schmuck
Sehr schöner Schmuck, bin ganz begeistert von dem Design.
Selbst bei Lieferschwierigkeiten ein super netten Kontakt und zuvorkommend, lösungsorientiert.
25 août 2025
Avis spontané
Produkte anders als dargestellt
Leider keine gute Qualität. Ich bin auf die Homepage und die "guten" Bewertungen und das Sale reingefallen. Nach langer Wartezeit, mit Versand aus China, kamen die Artikel an. Das Material ist sehr sehr leicht und sieht nicht wertig aus, ich kann mir nicht vorstellen, dass hier Edelstahl geschweige eine Vergoldung verwendet wurde. Zudem ähnelt das Produkt überhaupt nicht den Bildern auf den Fotos (Bsp. Kette BohoCross viel kleiner als auf dem Bild und sieht anders aus)...
20 août 2025
Avis spontané
Absoluter Reinfall
Absoluter Reinfall, selbst für ein Angebot noch zu teuer. Schmuck nicht wie abgebildet, wahrscheinlich nicht mal Edelstahl sondern billiges Metall. Versand hat Wochen gedauert, obwohl Lieferung innerhalb ein paar Tagen angegeben war. Kurz und knapp: billiger China Dreck und definitiv nie wieder!!!
8 août 2025
Avis spontané
Lieferzeit
Ich habe die Luna Moon Kette am 9.6.25 bestellt und warte mittlerweile seit 14 Tagen auf die Lieferung. Es wurde eine schnelle Lieferung versprochen. Daher kann ich leider keine positive Bewertung abgeben, selbst wenn die Kette irgendwann ankommt und mir evtl. gefällt. Lieferzeit finde ich grenzwertig.
23 juin 2025
Avis spontané
Bad communication, huge delays
Website claims to ship items in 1-3 business days. This did not happen. When I reached out Sarah said the website had an error and the silver crescent moon weren’t available but would be by the following week, two weeks later- no update and no order. When I reached out she got very defensive (in the same way you see her deal with the other complaints on here). Apparently I’m getting a refund but it was still very frustrating. Don’t bother ordering from this company, I found the same jewellery on Etsy anyway!
6 juin 2025
Avis spontané
Beautiful products & incredible customer service
I purchased the crescent moon earrings and they are lovelier than expected. I absolutely love wearing them and I get so many compliments. I mistakenly thought the delivery didn't make it to my home - when actually a neighbour had picked it up - Sarah was so helpful in trying to track the parcel, and then replaced them without question. Once I discovered my neighbour had taken delivery for me and let Sarah know, she was happy for me to keep the second pair rather than return them. So my neighbour now has a lovely pair of crescent moon earrings too. So kind and gracious - and clearly talented too. I will be purchasing more from Sarah The Label!
30 avril 2025
Avis spontané
Super Qualität, Traumhafte Kommunikation🥰
Ich habe mir im Februar‘25 die Halbmond Ohrringe bestellt. Sie kamen gut und sehr hübsch verpackt in einer Sarah the Label Dose an.
Nach wenigen Tagen, hatte sich ein Ohrring selbstständig gemacht, der dann leider verloren ging. Weltuntergangsgefühle kamen in mir hoch….
Dennoch für Sarah kein Problem😎. Nach einer sehr liebevollen und aufmerksamen Kommunikation, hatte sie mir, ohne auch nur eine Minute darüber nachzudenken, neue geschickt🙏. Damit hatte ich nicht gerechnet.
Liebe Sarah, herzlichen Dank nochmal dafür.
Lg Ramona
26 avril 2025
Avis spontané
Sarah was very helpful in resolving my delivery issue
Sarah was very helpful in resolving my delivery issue. The driver left my package in a common area and did not deliver to the door of my address. As a result the package was stolen.
Sarah's response time was quick and she was happy to assist with my situation and send a replacement. I look forward to receiving my necklace. Thanks for your help Sarah.
24 avril 2025
Avis spontané
Besonders schöner Schmuck
Vorweg sind die Ohrringe ein Highlight und Hingucker! Sie haben eine sehr gute Qualität und sind vorallem auch so schön leicht! Ich hatte auch noch Fragen zum Versand und habe sofort eine super liebe Rückmeldung erhalten. Ich kann Sarah The Label und den Schmuck jedem weiterempfehlen!
20 mars 2025
Avis spontané
Alles prima
Sehr gute Kommunikation und freundliches Umgehen mit dem Kunden.
Sehr schöne Ware!!! Einfach Top!!!
3 mars 2025
Avis spontané
Really I don't give them any stars but…
Really I don't give them any stars but had to
These people are the worst i have ever dealt with. They don't answer emails, say they have refunded you for rubbish jewellery but didn't. I have emailed them again today 4 times so I can return jewellery, nothing
I have had to contact community affair today
The order I placed was late
Terrible service. Do not buy from this company
Sarah the label
Kerry Clarkson
28 février 2025
Avis spontané
Réponse : Sarah The Label
First of all, I’d like to say that I find this review to be completely unjustified and unfair. Thankfully, the many positive experiences shared by our other customers speak for themselves and strongly contradict this claim.
Ms. Clarkson did indeed place an order with us. Shortly after, she asked which postal carrier would be delivering her package. When I informed her, she immediately requested a refund, stating that she’d had bad experiences with that particular courier and that her packages often weren’t delivered.
For context, we’ve been working with this delivery service for years and have had no issues or complaints.
When I explained that I couldn’t issue a refund right away because the package was already in transit, she began to send threatening messages, saying that if I didn’t refund her immediately, she would leave “the worst review I could imagine” and damage our reputation online.
To avoid further conflict, I refunded her through the original payment method—before the package had even arrived. And as expected, the package DID end up being delivered.
A few days later, Ms. Clarkson reached out again asking to return the jewelry and requested a refund. I informed her that the refund had already been processed and that she could keep the items free of charge.
It later turned out that, due to an error with the payment provider, the refund hadn’t gone through properly. I provided her with full evidence and screenshots showing that the refund was issued on my end, but she refused to acknowledge this.
To my surprise, she then posted this unfair and misleading review. I’ve reached out to her multiple times to discuss it and explain the situation why she left this review, but I haven’t received any response.
It’s extremely disappointing to be judged so harshly, especially when I did everything in my power to make the situation right—including a full refund and free jewelry.
Fortunately, I know—and so do our customers—that excellent service is always our top priority.
Warm regards,
Sarah
Unfortunate experience that turned pleasant
I purchased a few items for gifts and unfortunately they arrived way later than expected due to high demand in a sales period so didn’t end up gifting them. I had to follow up my orders a couple of times but the team were very responsive and apologetic once brought to their attention. I can’t fault Sarah the label’s “customer service and want” to turn it around to be a positive experience. Products I ordered were pretty and will gift them on to another friend when it’s their birthday. I can happily recommend this company.
16 février 2025
Avis spontané
Beautiful jewellery
Beautiful jewellery. I purchased the heart necklace for myself and daughter. Just simply stunning. Prompt postage and excellent quality. Thank you
16 février 2025
Avis spontané
A rare gem 💎
My whole experience with Sarah is one of kindness and compassion. This business is really putting there customers at the heart of there work, her combination of producing beautiful jewellery together with incredible customer service. I highly recommend supporting such businesses.
30 janvier 2025
Avis spontané
Best customer service
My order arrived and a product was missing. I emailed and received a response very quickly. The mistake was fixed. All goods received in a great turnaround of time. Lovely product and even better customer service.emailing to and fro was in a timely, friendly and helpful manner. Highly recommend.
15 février 2025
Avis spontané
Broken Earrings Saved by good Customer Service
I received the Boho moon earrings - they were not even attached. They were well packacged but no good if they are broken.
However, I can’t fault Sarah the lLbel’s “customer service and want” to turn it around to be a positive experience. They gor i touch and reposted the same item with matching necklace I had not ordered. They seemed keen to turn a negative experience positive into a positive one.
12 février 2025
Avis spontané
Ausgezeichnet
Die Lieferung war sehr schnell. Der Kundendienst sehr vorkommend und unkompliziert.
Die Ohrringe gehören zu meinen Lieblingsstücken. Sie sind wunderschön. 🤩
13 décembre 2024
Avis spontané
The jellewry is super
The jellewry is super! I totally love it. The earring like “Boho Moon, are not to big and not too small, the design is great. As well I ordered a couple more things like the happy face earrings and the basic ones rounded, those are actually classy. I’m very happy, and Costumer service is very responsive. They have helped me out with an issue I had with one of my earrings.
Ornela
5 décembre 2024
Avis spontané
Ik ben zeer tevreden over de kwaliteit…
Ik ben zeer tevreden over de kwaliteit van de sieraden.
Sarah is heel vriendelijk in de communicatie en de bestelling word snel bezorgd👍
30 septembre 2024
Avis spontané
Ik heb een cadeau besteld bij Sarah
Ik heb een cadeau besteld bij Sarah, ben er super blij mee. Super goede kwaliteit! Ook nog snelle levering.
20 août 2024
Avis spontané
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