Satago Avis 

At 8:15 this morning I received an email from Satago. I expected it to say Happy New Year, but it instead informed us of the price increase that would take place on 01/02/25. The price increase equates to a 220% increase to allow us to use the features we currently use. The minimum price increase for any customer is 80%. The justification for this is that they have a number of new features that we have no use for.

We have only one feature that we are after and that is two factor authentication on our accounts. The UK government recommends all firms of all sizes complete the Cyber Essentials certification and the Cyber Essentials certification requires that all cloud services have two factor authentication enabled. This means Satago are not providing the minimum recommendations of the UK government.

It would be nice to receive some new features that benefit the customer, instead of new features that just generate commission for Satago. It has been over 2 years since I requested this functionality and this shows how much Satago listen to their customers.

It's a shame as the product is good and generally works well, but this is the second extremely dramatic price increase since we've been using the product and shows how the company operates.

Great customer support. I'm a new user and their Tech support is the best I've encountered.

We have been using Satago for several months now, and I am thoroughly impressed with their services. As a small business owner, cash flow can often be challenging, but Satago has provided a seamless solution through its invoice factoring services.

 

The platform is user-friendly and integrates smoothly with our accounting software, making the process of uploading and managing invoices incredibly straightforward. The team at Satago is responsive and professional, always ready to assist with any questions or concerns.

 

One of the standout features is the transparency and flexibility they offer, the funding process is quick, ensuring that we have the necessary funds to keep our operations running smoothly.

 

Overall, Satago has significantly improved our cash flow and provided us with the financial stability needed to focus on growing our business. I highly recommend Satago to any business looking for a reliable and efficient factoring service.

 

Thank you, Satago, for your excellent service!

Lauren was very keen and passionate and tried her utmost to help and she also recommended booking an overview

Emily was very helpful in sending links and just giving me a clear guide to how to get started. She is a star in the making, very precise and clear in how the set up process goes, so nothing to worry about here with getting started. Well done Em.

As a new user of Satago, the customer service I have received so far has been excellent. Sean provided a thorough and helpful introduction call to the Satago platform which was great - thank you!

Emily was very helpful sorting out confusion on our account

Support was great
Emily really came through with my requests - 10/10 Satago might as well give her a raise ;)

The customer Sucess Executive was very thorough & knowledgeable of the Satago software.

I'd like to take a moment to commend the recent support Toheeb has provided to our bookkeeping team regarding a mutual client. Simply put, Toheeb listened intently to the issues, responded precisely, and took the time to address any questions the team had.

The issue is now resolved, thank you Toheeb and Satago for always putting client support first.

I have only been using Satago for a few weeks but have already noticed a good response from our customers. I have had payment dates advised, remittances sent and copy invoices requested all off the back of reminders sent using Satago (which you can fully customize). I have had a couple of good training sessions on the system which seems nice and easy to navigate round. Happy so far!

Satago were amazing. We decided to pay for our subscription monthly after renewing annually. Now in my experience, normally requesting such a switch from a supplier would have been a total rigmarole. Not with Satago, they provided a full credit refund within a matter of days and set up the monthly payment. No hassle, no questions just honest action. Well done Satago. Not had such a positive experience with any other suppliers.10/10 *****

After my 1 - 1 with an account manager when I activated my subscription with Sage, I set to getting the system set up. At each stage as I got stuck or was unsure of something, I went into chat and there was always someone there to help me move to the next step. Lauren and Emily were patient with me as I tried to over complicate the process but brought me back to a simple solution.
The templates are easy to personalise in your own company vernacular as well.

Great Customer Service.

Fast and able to fix my problems right away.

Lauren was very helpful.

I asked for support with our account as something unexpected had happened, my enquiry was answered very promptly by Emily who helped me understand why this had happened, I thought this was going to create a lot of manual updating on our side but she then directed my enquiry to the engineers who managed to run something in the background that fixed the problem. So I have been very impressed with the first class customer support.

Quick and easy to use

We just signed up with Satago, even though we had few obstacles on the way, Satago team managed to sort them out in no time. Our contact at Satago, Sean Chanda handled the process professionally and without delays. Very happy with everything.

We've used Satago via our accountants for credit control for a few years now and when we switched accountants decided to continue the relationship with Satago. Easy to use and has helped keep our debtors low!

Very helpful advice and suggestions from the online chat support team