AutoEntry Avis 

Auto publish just doesn't' do what it's suppose to. You set up the documents to auto publish and they simply don't do that. We reported the issue months ago. Support ask for examples and say they'll pass the details on then nothing... randomly you'll get an email asking if its resolved when it's clearly not. They'll ask for more examples then again claim it's fixed and the issue remains. This has been going on for 12 months now.... time to look for something else.

Sadly the system is really unfriendly to use. Credits will be taken for documents that other users have uploaded and there is no way to cancel documents that are uploaded accidently. Therefore, there is a good chance that you will waste your money,
The customer services team is sadly not helpful.
I will not be using this in future and I would avoid it and go for something like Hubdoc. Sadly this doesn't surprise me as Sage in general are not even close to the best when it comes to cloud accounting (I have used a wide range of systems so this is based on good amounts of experience)

I have experienced far too many problems with the AutoEntry mobile app. My latest issue is that I cannot log in at all.
When I contacted support, I was told:
"The AutoEntry mobile app issue affects all iPhone X and 11 users. The development team is working on a fix, but there is no ETA yet as the investigation continues."
If this is a known issue affecting all users of these devices, I would have expected a more proactive response. There was no apology for the inconvenience, no indication of when an update might be provided, and no suggested workaround.
As someone who relies on the app to run my business, this is extremely frustrating. The lack of communication and customer service has been as disappointing as the technical problem itself.

Only 14 invoices (1 liners) stuck on 'processing' for the last 7 hours. Impracticle.

DO NOT BUY AUTOENTRY.
YOU ONLY HAVE 90 DAYS TO USE CREDITS OR SAGE WILL ROB THEM BACK FROM YOU. SCANDELOUS BEHAVIOUR.
BASICALLY THEY ARE TELLING YOU WHEN YOU SHOULD DO YOUR BOOKEEPING. SOME DO WEEKLY MONTHLY QUARTERLY BI-ANNUAL OR ANNUAL BOOKKEEPING-WHO DO THEY THINK THEY ARE TO DICTATE .IMAGINE THAT.
THERE ARE BETTER OPTIONS OUT THERE

Whilst I wanted this to work it simply isn't ready for commercial release. Constantly gets simple things wrong, for example:- It will enter a random number for an invoice despite the invoice being clearly labelled with "Invoice Number" and a number after it. It will also duplicate items on an invoice for example enter a delivery charge twice. Sage say it learns from use, it doesn't, on numerous occasions it's selected the wrong supplier or tax code even though I've corrected it a few times. I think it's just sales spiel from sage with it's "Powered by Ai" nonsense. But finally lets address the elephant in the room, 25p per entry! 50p if an invoice has two lines. Lets be real I can enter an invoice (accurately) myself in five seconds, this can't even get it 50% right. If the transaction fee was lower 2-5p say then it may be worth it but at the moment this is not release candidate software by any stretch.

Had minor issue with Auto Entry over the years but the recent issue and the response from the helpdesk was concerning.

The issue was that invoices were showing as published and uploaded to Sage on the Auto Entry app but in fact they were not showing on the Sage application. Contacted the helpdesk who said that they could not tell me which invoices this had happened to but was up to me to manually check. There were a number of 'perhaps' in the conversation.

How can you trust Auto Entry to do was it says it has done.

Very poor all round

I honestly don't know anyone would bother with this system! I've been using it now for about two months to enter purchase invoices and it is a complete waste of time. The system consistently matches the invoices with the wrong supplier, converts sterling invoices to euros, ignoring default desctiptions, the list is endless. Much quicker to manually enter the invoices.

If the system worked consistently it would be great. But the time you take checking things outweighs inputting them yourself.
Some invoices input never arrive, others arrive with incorrect supplier details on them, all in all its a disaster and cannot be relied on.
Without question, I would disband the system totally but as a Sage user and as its the only system supported by Sage we have no alternative than maintain it and try to mininmise its use
I will say that Support are very good to respond but again the time it makes to explain your issue and then having to upload again is just not constructive.
As I say this product really isn't fit for purpose given that its suposed to provide a fundamental tool in the accounting process and there is never any refund offered for the data incorrectly loaded let alone any compensation for the time spent sorting out the mess it creates!
They really do need to get their act together because as it stands they are charging for a totally unreliable system.
My advice is avoid if you can

brilliant

easy to use

great staff

Impossible
You can only speak with BOT or a person on a 'chat'. Then you get inundated with 'How to' instructions that they decide are relevant for you and issues do not get resolved. I'm cancelling my subscription.

Thank you!!

I use auto entry it is a trust worthy and reliable platform for preused and will soon be using it for out other company.

The great thing about auto entry unlike the other platforms out there which by and large are absolute rubbish ( and I know this because I have used all of them) it remembers supplier nominal codes and rules which ensure that your accounts are correct.

A product that is profoundly light in features that but so horrendously designed it's impossible to use - then you're given a bot to answer your questions. A total waste of time. Total.

We recently moved to Sage and started using Auto Entry.

Terrible services. We're a decent sized company and have several invoices to go on. Their customer services is appalling. The fact that you can only type and speak to the agents instead of being on call is obnoxious! One of my 3 companies wont connect, one guy Femi tried to help me then went on Lunch and left the system disconnected/broken. Another Guy Gagan then came repeated the same processed - ate 2 hours of my day and failed to respond and now our companies are disconnected (not integrated).

Please stay away from this software! Dont repeat the mistake we made.

I got in touch regarding a faulty intercom system. I had an engineer out within 2 days. There were isssues but the engineer was very professional and stuck to the task. I was very impressed by the service levels.

Since last Wednesday 12th June 24 I have not been able to process invoices via Autoentry. All the company is saying is they are working on it. Its been a week??????????? very very dissapointed

It is rubbish. It is also not fit for purpose. Too many bugs and rejects too many items. Not recommended. We went back to Dext. Do not use. You can't access mileage expense, reports, etc.

Sales invoices are not uploading into my inbox. I contacted Autoentry originally on 01 May 2024. 59 emails later and the issue is not solved. It seems to me that the staff I was in contact with didnot read my emails fully and certainly have not solved my issue. Communication is a disgrace. Nobody will phone me.

Setup UX is very difficult, it's like chicken and egg constantly.