SaunaKits.com Avis 518

Purchased in Dec 2025, Ordering process was easy and they were very competitive. 1 of the two pallets arrive mid-Jan, took another 6 weeks to get the items lost in shipment replaced and delivered. Second shipment was 2/3 correct and had to go back and forth with follow ups and pictures for their factory (aka the distributor in IL.). Finally received all components in Mar and set up the sauna and heater, lights etc. Our Christmas present to ourselves ended up being a great Mothers Day present BUT we do the the sauna and heater purchased. Just did care for the distributor that they use to ship after the purchase. Purchased SaunaLife 4 person with the HUMUM Drop 7. All works great.

Eric was a great help. He answered all my questions and helped out with the best possible price!

John was incredible helpful and knowledgeable about saunas and guiding me through the process.

Super quick response and great communication.

John Adams at SaunaKits.com was excellent to work with. I had a lot of questions while trying to sort through the many sauna options, heater configurations, installation considerations, and overall purchasing decisions. John was knowledgeable, patient, responsive, and very helpful throughout the entire process.
What stood out most was that every time I brought up a different question, concern, or scenario, John took the time to walk me through the options and provide a practical solution. With so many places to buy saunas and so many different models, heaters, and configurations to choose from, the process can feel overwhelming. John made it much easier to understand the choices and feel comfortable with the direction.
I really appreciated his professionalism, product knowledge, and willingness to help. I would highly recommend John Adams and SaunaKits.com to anyone researching or purchasing a home sauna.

Eric got back to me right away after receiving my message about the sauna, heater, and accessories I was interested in, created a quote and applied a discount, which made the decision a no brainer. After purchasing, Eric reached out with more information I would need for the electrical and setup once the sauna arrived. I was very impressed with his level of foresight and the care he took in answering my questions and thinking ahead on my behalf. He was the reason this was an easy decision, thank you!

I was THRILLED with my experience buying a sauna heater, control kit and stones from saunakits.com (formerly Nordica Sauna). From the first phone call through delivery, they gave me personalized service, answered my questions, and perhaps most importantly matched the very best price I could find at a competitor’s site. They shipped the product immediately via FedEx and I honestly could not be more happy. Thank you Eric & Jessica for a job well done :)

I originally placed an order to purchase an infrared sauna, and was unfortunately forced to cancel before I was able to receive it.
My review is with the staff that handled the cancellation process. John the general manager handled my cancellation and made it an easy process. If I’m able to get one in the future, I’m definitely going to deal with him

I had many questions and size restrictions and everyone was patient answering them over a period of 2 weeks. Have just ordered but believe I am getting the perfect sauna for my needs

Great customer service and price. I bought saunalife cl4g with a Harvia heater. Matthew was especially helpful and professional.

Very helpful tailored help

Awesome company to deal with, sauna showed up earlier than expected
Only issue is delivery, they never called to schedule a delivery day they just showed up with sauna randomly but it worked out.

Very helpful all around! Eric provided expert support selecting the correct kit and parts and helped me receive a trade discount to boot.

solid, uncrushed, evaluative, not rushed, helpful.

Ez is great very helpful

Great experience,great transaction.

I contacted Customer Support when I had an issue with the control panel on my sauna. The representative named Ez was incredibly helpful. The response time was practically immediate. He went out of his way to follow up twice with me to make sure my issue was resolved. Very appreciative!

Fantastic last mile driver!
He clearly had a lot of experience, had no issue making a tight reverse into our driveway and getting close to the garage. Then he expertly maneuvered the fork lift and crate so that when it was lowered to the ground he could move everything easily into our garage. Very friendly and communicated well. The sauna was packed and protected very well and everything arrived undamaged.

Excellent customer service throughout the entire buying process — from my very first inquiry to post-purchase follow-up. Matthew Adriano and John Adams were both outstanding: responsive, knowledgeable, and genuinely helpful at every step. After shopping around with several sauna suppliers, I can say with confidence that Nordica’s customer service is simply unmatched.