One of the heating elements in the Harvia Virta heater I purchased stopped working within a few months. Krizza and the SaunaKits team were patient and helpful, walking me through possible root cause... Voir plus
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Lisez les avis des autres
I had lots of questions about which sauna heater to buy and if i could switch between natural gas and LP. The Saunakits customer service rep was super helpful in answering questions and even went to t... Voir plus
Order process was easy and the team was incredibly knowledgeable! Once the order was complete, the team kept me fully informed as to shipping date and arrival. The LTL carrier had a tracking... Voir plus
Eric: Very service oriented and answered every question I had. Also, guided me through the ordering process to ensure I had odered the correct size heater for my application.
À propos de l'entreprise
Écrit par l'entreprise
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
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4,9
Excellent
518 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Another great customer service…
Another great customer service experience! I needed to purchase some accessories for our sauna and Matthew immediately called me to help with the purchase and answer all my questions. I am so glad we made our sauna purchase with Nordica. They know how to take care of their customers!
8 avril 2026
I had an issue with my sauna heater and…
I had an issue with my sauna heater and reached out to see about a warranty. Krizza was incredibly helpful, responsive, and communicative. I ended up with the outcome I was hoping for and Krizza made it an easy process!
31 mars 2026
Avis spontané
The Nordica Sauna Team
The Nordica Sauna Team, especially Krizza, John, and Eric, were outstanding from start to finish. They took the time to educate me and patiently answered my million questions so I could make the best decision. The product is excellent and service is top notch. Highly recommend!
6 avril 2026
Avis spontané
Very helpful throughout the sales…
Very helpful throughout the sales process, including understanding how the HSA works.
2 avril 2026
Avis spontané
Excellent so far
So far so good. I was researching saunas and it got pretty confusing. I reached out to Nordic sauna and they responded right away and answered every questions I had and there were a lot of them. No pressure to buy just making sure I was an informed consumers. My sauna is ordered and we look forward to it getting here.
4 avril 2026
Avis spontané
Informational and solid experience from…
Informational and solid experience from quote to purchase.
31 mars 2026
Avis spontané
Ez in customer service is phenomenal
Ez in customer service is phenomenal. I received updates and tracking information almost daily. Ez is extremely responsive, reliable and friendly. One of the best customer service experiences that I’ve ever had!
31 mars 2026
Avis spontané
Highly recommended
I bought a 3 person Sauna and everything went very smoothly. There was an issue with one of the touchscreens after setup, and the support to get a new one was great. I’d recommend buying from here for sure.
2 février 2026
Avis spontané
Very Pleased
Timely delivery, easy setup, and simple operation - Couldn’t ask for more on this home use indoor infrared sauna!
21 mars 2026
Above and Beyond Customer Service
Their customer service is best in class!!!
I damaged some cables and fuses installing my sauna and didn't know what to do. I messaged their customer service team and Ez from their support team jumped right on it. Ez was super responsive and went above and beyond to make sure I only ordered what I actually needed. Ez worked with their engineers to verify everything was right. I needed the parts right away and Ez got expedited shipping for me. I had such a great experience with Ez and Nordic Sauna and would HIGHLY recommend them!
30 mars 2026
Avis spontané
Ez was very courteous and kept me…
Ez was very courteous and kept me informed proactively. Highly recommend.
30 mars 2026
Avis spontané
Outdoor Group Fitness
Wish more companies had customer service like this.
EZ made this bad situation into a good turnout for detail of staying in touch and helping with excellent.
2 mars 2026
Avis spontané
great costumer service
30 mars 2026
Very helpful at answering my questions…
Very helpful at answering my questions -- on a Sunday
29 mars 2026
Avis spontané
Amazing
Great customer service. The sauna is amazing. Do be aware if you get the tri sauna like the Finnmark FD-4 Trinity the IR is plug in direct to outlet but the rock heater requires direct wire so may need electrician for install to use that feature.
2 mars 2026
Avis spontané
Great Customer Support Team
The customer support team quickly addressed my questions throughout the process and provided me with photos and documentation when requested.
19 mars 2026
Avis spontané
John is great
John, the general manager, is exceptionally knowledgeable, patient, and honest. He took the time to understand our needs and guided us in choosing the right products. He maintained close communication throughout the process, even going beyond regular hours at times. I truly appreciate his professionalism and integrity.
25 mars 2026
Avis spontané
Great team
Great team ; Eric was super helpful and answered all my meanderings questions until I was ready to place my order via an online link! Loved the process
23 mars 2026
Avis spontané
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