Savage Vines Avis 

275
TrustScore 1.5 sur 5

1,6

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I have had three orders stuck on 'processing' for over two months now. I've not received any wine at all. Customers service is non-existent as all methods of communication either go unanswered. Thei... Voir plus

Noté 1 sur 5 étoiles

Still waiting for a delivery of a gift subscription from last Christmas (2024) Unable to contact - Do not use this company.

Noté 1 sur 5 étoiles

Similar situation to the other recent reviews. Bit disappointed as I spent over £100 and the wine arrived broken (obviously not the companies fault BUT I've lost that money now). I emailed Savage vine... Voir plus

Noté 5 sur 5 étoiles

Gave a 3 month subscription as a gift to family members and three months later got one back from them. Two very happy separate lots of customers. Communications over email very good (Director even a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Caviste
  2. Magasin d'alcool
  3. Service e-commerce
  4. Club d'œnologie
  5. Grossiste en vins

Écrit par l'entreprise

Savage Vines is the best wine subscription on the planet. Subscribe or gift a subscription which includes sommelier selected wines from all over the world - sent directly to your door. Discover new wine regions, grape varieties and learn how to pair wine with food with our monthly magazine which comes free with all wine subscription deliveries. Join our wine subscription service and never pay for delivery again as you can add additional wines to upcoming subscription deliveries. We purchase wine directly from the winemakers so you get wines at cellar door prices every month. Subscribers and wine club members also receive a 25% discount on all wines across the site. There are curated Spotify playlists, recipes and much more to discover. If you are looking for a gift then we also have a great range of products from corkscrews, glassware, wine books and mixed cases of wine. There is an option to leave a free gift message with each order so the recipient knows who the wine gift is from. Savage Vines focusses on organic and biodynamic wine as we believe it is better for the environment and consumer. You will find over 250 certified organic and biodynamic wines in our online store including sparkling, white, rose and red wines. Please give our customer service team a call on 0204 501 8436 if you need any assistance or would like to place an order over the phone.


Coordonnées de contact

1,6

Mauvais

TrustScore 1.5 sur 5

275 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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1,6

Tous les avis

(275)

1 avis reçu au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent

I bought my dad a wine subscription for his 70th Birthday and he LOVED it. Delivered to where he wants it, comes with information about each wine, lovely selections. He's so thrilled in fact that I've done the same again this year to keep it going for him.

I contacted the Team today to renew it and Harry who answered the phone was amazing and sorted everything out for me.

Really well done and thank you!

3 février 2022
Avis spontané
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Réponse de Savage Vines

Thanks for your feedback James - glad he likes the wine and will get to discover a few new small producers.

Noté 2 sur 5 étoiles

Concern about Gifted subscriptions

I was given a gift subscription and activated but did not hear anything. Two further prompts and nothing. Too busy to be prompting and almost gave up:forgot but gifter kept asking how the wine was.
When I remembered I sent an eMail asking them to refund the amount to the gifter as it was now months since activation. Sometime later received a email saying wine was to be sent following day. Emailed immediately to say no thanks. Immediate reply to say too late. Wine was ordinary but that’s personal opinion.
Be careful gifting subscriptions as I think my gifter felt a little embarrassed that this was such a no show.

Addendum 17/02/2022: Following this reply below I have not received any contact from Savage wines as stated. I have checked spam etc. Not a great reassurance of reliability.

17 janvier 2022
Avis spontané
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Réponse de Savage Vines

Hi NJ - sorry to hear you had issues activating your gift subscription. I will reach out separately and see why this was the case. We are launching a new website in the next two weeks which will change the way recipients of gift subscriptions activate their orders. In the new system, recipients will do this them selves via the website instead of having to email in. Hopefully this will resolve the issue as sometimes emails are blocked by spam filters especially if there are email signatures as attachments.

Noté 5 sur 5 étoiles

Absolutely stellar wines delivered each…

Absolutely stellar wines delivered each month without so much as a scratch, amazing customer service, and all at a brilliant price. Highly recommend!

12 janvier 2022
Avis spontané
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Réponse de Savage Vines

Thanks for the feedback Marc. If you ever need any wine recommendations or assistance please let us know.

Noté 5 sur 5 étoiles

Gift card and wine orders

A gift card was not received but Harry took care of it quickly. Other orders were excellent. The customer services is superb ! Thanks Harry and all for the excellent service Happy New Year !

31 décembre 2021
Avis spontané
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Réponse de Savage Vines

Thanks for your feedback. We will pass it on to our customer care team. If you ever need anything else please reach out.

Noté 5 sur 5 étoiles

I recommend Savage Vines to all wine lovers

I recommend Savage Vines to anyone who loves wine! Their wine is excellent and probably the best customer service I have experienced. Savage Vines are much better than the large wine clubs, I am a complete convert.

23 décembre 2021
Avis spontané
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Réponse de Savage Vines

Thanks for your feedback. Lots of effort goes into sourcing wines made in small quantities and your support means we can help more family run wineries around the world.

Noté 5 sur 5 étoiles

Superb Wines & Service

I was gifted a 6 month wine subscription and it has been amazing! Each wine has been unique and not like any I’ve tried before.
Customer service is also excellent, I couldn’t recommend more!
I will most definitely be purchasing more wine and maybe another subscription…

23 décembre 2021
Avis spontané
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Réponse de Savage Vines

Thanks for your feedback. Glad you are enjoying the service.

Noté 5 sur 5 étoiles

Speedy and brilliant!

I was super impressed with the way my order was handled. Warm, helpful and super efficient!

15 décembre 2021
Avis spontané
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Réponse de Savage Vines

Thanks for your feedback Suzie. Glad we could be of assistance.

Noté 1 sur 5 étoiles

Second hand goods

Purchased an ullo wine filter and carafe as a gift. Item arrived promptly, but display box was dirty and unsealed. The carafe inside the packaging was filthy - caked in dust. This must have been a display item and was not fit to be sold as new. Very disappointed.

3 décembre 2021
Avis spontané
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Réponse de Savage Vines

Hi - Thanks for your review. We are so sorry about this. I think the warehouse has accidently sent a return item as these should be new without any imperfections. Can you please contact us on hello@savagevines.co.uk and we will arrange for the item to be collected, returned and a full refund processed. Apologies again.

Noté 5 sur 5 étoiles

Wine gift subscription

For the 3rd year I’m renewing wine gift subscription as a Christmas present for my parents. They really enjoy the variety and quality of the different wines they receive.

1 décembre 2021
Avis spontané
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Réponse de Savage Vines

Thanks for the feedback Philippa! We are really happy to be able to connect your parents to small, independent winemakers.

Noté 5 sur 5 étoiles

Excellent gift wine subscription

We always buy a gift wine subscription for my wine enthusiast parents-in-law for Christmas. They seem to really like the selections and rate it highly.

1 décembre 2021
Avis spontané
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Réponse de Savage Vines

Thanks for your feedback! Really glad we can introduce your family to new wines and small producers.

Noté 5 sur 5 étoiles

Great selection and value for money

Really good selection of wines and very fair prices given the quality. Would recommend

10 novembre 2021
Avis spontané
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Réponse de Savage Vines

Thanks for your feedback. Glad you have been enjoying the wines.

Noté 1 sur 5 étoiles

BUYER BEWARE!!!

BUYER BEWARE!!!! I bought a 3 month subscription as a gift for a friend. When I purchased it the order clearly said 3 MONTH SUBSCRIPTION. After the 3 months were up they charged me for a 4th month. When I asked why they did not end the order after 3 months I was told I had to go in and cancel the subscription or they would keep charging me every month. This fact is not clearly stated when you make the purchase, it is hidden on another tab of their website.So are you supposed to read every page and tab of their website looking for their policies when you buy OR would it be good business practice to put this fact CLEARLY on the page where you actually choose the product ? The owner Harry Lambourne is obviously hoping you don't cotton on to this fact and he gets a couple of more months of revenue out of you. What an unethical and shady practice. Also my friend said the wines were just mediocre so take my advice and choose a more reputable company to send gifts.Harry should spend more time making his website user friendly rather than finding ways to rip people off. Also the time he spends writing snarky responses to his bad reviews could be used to probably read a book on business ethics. Poor Harry a sad 1 man show.

28 octobre 2021
Avis spontané
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Réponse de Savage Vines

Hi Shafali, thanks for your review. You purchased a monthly wine subscription and chose to send the wine to someone else instead of purchasing a gift wine subscription. Gift wine subscriptions are paid for upfront and not put on recurring monthly payment plans as per the monthly wine subscription. Gift Wine Subscriptions are also more expensive on a per month basis but I am sure you were aware of that at the time you purchased it which is why you went for the month to month option. All of this is detailed in the frequently asked questions on both product pages and in the footer of the website. We also send email notification 7 days before monthly wine subscriptions renew so you have the opportunity to pause or cancel it from your account page. Take care and next time perhaps buy a gift wine subscription if that is the product you are looking for.

Noté 5 sur 5 étoiles

Brilliant customer service

Savage Vines customer service is brilliant. I ordered a box of wine for my friend in Kent, UK.

Kyle went above and beyond to ensure the box of wine would arrive in time for my friend's birthday. I will be using Savage Vines for all gifts in the future.

Thank you so much! :)

28 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Great service and great wine

Great service and great wine. Bought two subscriptions as presents and very happy all round!

17 septembre 2021
Avis spontané
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Réponse de Savage Vines

Thanks for your feedback. Glad you are enjoying the wine and the service. By supporting us you are supporting small, independent family run vineyards and that is our mission.

Noté 5 sur 5 étoiles

Much appreciated wedding gift

Bought a case as a wedding gift - which went down very well.

Delivery was quick and easy to arrange.

On top of that, customer service very quick and very helpful.

14 septembre 2021
Avis spontané
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Réponse de Savage Vines

Thanks for your feedback. Glad we could help you out with a nice wedding gift. Subscriptions are the gift that keeps on giving so I'm sure they will be enjoying some nice wine over the next few months!

Noté 5 sur 5 étoiles

A delightful and prompt service!

A delightful and prompt service!
Delicious Organic Cava.
Very personal service as we even got a call to ensure the address was correct as we are on an island.
Thank you, Ronald

13 septembre 2021
Avis spontané
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Réponse de Savage Vines

Thanks for your feedback. Glad your wedding went well and everyone enjoyed the wines. You selected some really nice organic wines from small producers.

Noté 1 sur 5 étoiles

Very disappointing

My wife bought me an annual subscription as a gift which was unfortunately unwanted. Savage wines refused to offer a refund in advance of the subscription being activated. I find this extremely disappointing and no way to treat your customers. Beware before buying anything from here, very unsatisfactory experience.

26 août 2021
Avis spontané
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Réponse de Savage Vines

Thanks for your feedback. Our terms of purchase are clearly stated on the website. We offer exchanges if you would like something else. We have glassware, corkscrews, books and many other products for you to choose from. Hopefully your wife checks with you next time before she buys you something!

Noté 5 sur 5 étoiles

Great selection of organic wine

Great selection of organic wine. Quick delivery

24 août 2021
Avis spontané
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Réponse de Savage Vines

Thanks for your feedback. There are over 300 organic sparkling and still wines on the site currently. We plan to double that in the next 12 months so there will be lots more to choose from.

Noté 5 sur 5 étoiles

Excellent range of organic wines

Excellent range of organic wines, looking forward to my next delivery

22 août 2021
Avis spontané
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Réponse de Savage Vines

Thanks for your feedback. Glad your are enjoying the selection! We will double the amount of small, family run producers we buy from directly in the next 12-18 months so there is lots to look forward to and discover.

Noté 2 sur 5 étoiles

Great wine, terrible everything else.

I would firstly like to emphasise that the wine I received through the subscription service is first rate. Really excellent, interesting and unusual choices. Unfortunately, the service is dire. Missing orders, missing bottles, very difficult to talk to someone, unanswered emails etc etc. I was prepared to persevere, until they suddenly decided, after several months, that it would henceforth cost £25 to ship two bottles of wine to Northern Ireland. Seemed fairly excessive to me, so unfortunately I had to jump ship.

21 août 2021
Avis spontané
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Réponse de Savage Vines

Thanks for the feedback. Unfortunately since Brexit it has become increasingly difficult and expensive to deliver items to Northern Ireland. We use a tracked and timed delivery service from DPD and they increased their prices in the new year accordingly. For us to be able to send orders to Northern Ireland with the same level of service then this is the price we pay them. If your order is over £150 shipping is still free so I would recommend looking at that as an option if you still would like to drink our nice wines. If you need some help with anything please reach out.

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