Savage Vines Avis 

275
TrustScore 1.5 sur 5

1,6

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I have had three orders stuck on 'processing' for over two months now. I've not received any wine at all. Customers service is non-existent as all methods of communication either go unanswered. Thei... Voir plus

Noté 1 sur 5 étoiles

Still waiting for a delivery of a gift subscription from last Christmas (2024) Unable to contact - Do not use this company.

Noté 1 sur 5 étoiles

Similar situation to the other recent reviews. Bit disappointed as I spent over £100 and the wine arrived broken (obviously not the companies fault BUT I've lost that money now). I emailed Savage vine... Voir plus

Noté 5 sur 5 étoiles

Gave a 3 month subscription as a gift to family members and three months later got one back from them. Two very happy separate lots of customers. Communications over email very good (Director even a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Caviste
  2. Magasin d'alcool
  3. Service e-commerce
  4. Club d'œnologie
  5. Grossiste en vins

Écrit par l'entreprise

Savage Vines is the best wine subscription on the planet. Subscribe or gift a subscription which includes sommelier selected wines from all over the world - sent directly to your door. Discover new wine regions, grape varieties and learn how to pair wine with food with our monthly magazine which comes free with all wine subscription deliveries. Join our wine subscription service and never pay for delivery again as you can add additional wines to upcoming subscription deliveries. We purchase wine directly from the winemakers so you get wines at cellar door prices every month. Subscribers and wine club members also receive a 25% discount on all wines across the site. There are curated Spotify playlists, recipes and much more to discover. If you are looking for a gift then we also have a great range of products from corkscrews, glassware, wine books and mixed cases of wine. There is an option to leave a free gift message with each order so the recipient knows who the wine gift is from. Savage Vines focusses on organic and biodynamic wine as we believe it is better for the environment and consumer. You will find over 250 certified organic and biodynamic wines in our online store including sparkling, white, rose and red wines. Please give our customer service team a call on 0204 501 8436 if you need any assistance or would like to place an order over the phone.


Coordonnées de contact

1,6

Mauvais

TrustScore 1.5 sur 5

275 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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1,6

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(275)

1 avis reçu au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Fantastic monthly wine subscription

I have subscribed to their monthly wine delivery and am never disappointed. The selection is varied, from smaller, unusual vineyards. Most of them are biological wines which is a nice touch. A great way to get in touch with wines you'd otherwise never get to know.

29 juin 2020
Avis spontané
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Réponse de Savage Vines

Thanks for the review Dennis. I focus on working with winemakers who don't use artificial herbicides and pesticides. Its better for the winemaker, consumer and environment.

Noté 5 sur 5 étoiles

Great service, delicious wine

Great wine and very good service. Delivered in two days, will definitely order again!

4 juin 2020
Avis spontané
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Réponse de Savage Vines

Thanks for the feedback Elise, glad you are enjoying some good vino!

Noté 5 sur 5 étoiles

Great subscription

Love the podcast that goes along with the bottles that you receive monthly, really interesting to have the tasting notes so you learn more about different wines. No problem with delivery or payment, good communication.

4 juin 2020
Avis spontané
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Réponse de Savage Vines

Thanks Abi, hope you have discovered some new gems!

Noté 4 sur 5 étoiles

"Six Bottle" Wine Gift Box…or not (updated)

29 Jun update: My recipients have finally received their replacement gift box and are rather excited about it. Everything is there this time (SIX bottles and all the supplementary materials). It's been a long old road since the original order in April and I feel a little bruised from it all but it does seem to have been a one off for the seller as everyone else seems to report positive experiences. Thanks to Kyle for getting it all sorted.
15 Jun update: Had some positive correspondence with seller, who says they will re-supply the gift with this month's dispatches. It's quiet at the moment but will update further in due course.
05 Jun update: Unfortunately, I’ve still had no response from the seller, despite seeing them respond to a number of other reviews either side of my own. This is both frustrating and really quite upsetting. The seller says they are a one-person business so if they packed our gift box themselves, it’s unclear how the order was dispatched so incomplete. As another reviewer has said, it’s a difficult time for many and I agree, but to be continually ignored by a seller over two weeks on from delivery is rather poor customer service. It seems those subscribing to Savage Vines are receiving a good experience, which is great for them. Unfortunately, my experience as a one-off customer has been anything but.
02 Jun: Ordered the 'Six Bottle Wine Gift Box' as a gift one month before needed. It was supposed to include (copied from webpage): 6 wines from independent family run vineyards, a wine map showing where they’re from, tasting notes incl. food pairing suggestions and a podcast talking through each wine. The box arrived just on time after having to chase the order. However, it contained only 5/6 bottles and none of the supplementary materials advertised. I contacted the seller immediately via email (telephone was unanswered) but no response. Multiple unanswered emails, calls and a Tweet later, I've still heard nothing and it's now almost two weeks since delivery. Incredibly disappointed and would not recommend, sorry.

2 juin 2020
Avis spontané
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Réponse de Savage Vines

Hi D, Thanks for your message. Sorry for the slow reply, we changed warehouse in May right when you order was processed and it looks as if the product mappings were incorrect in the set up of the order fulfilment system. I have not received a few emails this month so apologies for the issues. I have messaged you separately and I will sort it out right away. Cheers Kyle

Noté 1 sur 5 étoiles

Took the money and ran

UPDATE: Response received 12 days on. Still ignored my request to cancel with goods being sent late (a bottleshop order outside of the subscription mentioned was an intended gift). Was pressured to remove this review which is always concerning. Honestly, I’d avoid - irregardless of reasoning provided, it’s not difficult to communicate or respond to emails.

1/10. They advertise a pretty swift service including bottles to order outside of subscription (even during COVID). Literally taken my money and heard nothing over 8 days.

Also ignored two emails to cancel so 0 wine, zero communication, zero chance of a recommendation.

29 mai 2020
Avis spontané
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Réponse de Savage Vines

Hi Dean, Thanks for your feedback. You subscribed after the monthly cut off and as per the FAQs and email I send to you at the point of subscribing, monthly subscription wines are delivered in the last week of each month. Therefore your first box will be delivered in the last week of June. We have just changed warehouse and the new order fulfilment system will not split out the subscription order from your additional bottle if it was part of the same order, thinking its sending them all at the same time. The developers will look to fix this in the next week. Your additional wine has now been dispatched and will arrive with DPD tomorrow. Sorry you had to wait a week for it. I have added an additional bottle for the inconvenience. Take care.

Noté 5 sur 5 étoiles

Great wines and great service

Great wines and great service. Highly recommend Savage wines. It’s the best wine subscription service we have done.

21 mars 2020
Avis spontané
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Réponse de Savage Vines

Thanks for the fantastic feedback! we buy direct from small, family run vineyards so by supporting us you are supporting them and that is our mission!

Noté 5 sur 5 étoiles

Great wines, great service

We've been really pleased with all the wines we've received from Savage Vines. Always great quality

18 mars 2020
Avis spontané
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Réponse de Savage Vines

Thanks for the review. I put a lot of effort into sourcing unique, high quality wines which have limited impact on the environment so it is great to see you enjoying them!

Noté 5 sur 5 étoiles

Excellent wines and service

Excellent wines and service. A gift from my boss and what a delight to drink. Kyle is very helpful and professional too. Highly recommend Savage Vines.

28 février 2020
Avis spontané
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Réponse de Savage Vines

Hi D - thanks for your kind note. Glad you are enjoying the wines. #staysavage

Noté 5 sur 5 étoiles

Very nice

Very nice, prepared and professional wine expert. Thank you Kyle.
Wine Society,
CASS Business School

22 février 2020
Avis spontané
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Réponse de Savage Vines

Thanks for the feedback. Glad to have hosted the wine tasting event for Cass Business School. It was a great night.

Noté 5 sur 5 étoiles

I've been a subscriber for a few months…

I've been a subscriber for a few months now - the wines are fantastic, produced with a great ethos and offer excellent value for money.

Kyle has been extremely helpful and I'd recommend Savage Vines to anyone that is looking for a wine subscription service.

20 février 2020
Avis spontané
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Réponse de Savage Vines

Thanks for the feedback H. Glad to have you on board the Savage Vines wine train. By supporting us you are supporting small independent vineyards and that is my mission.

Noté 5 sur 5 étoiles

Very simple way to gift wine

Very simple way to gift wine, my friend loves the wine!

17 février 2020
Avis spontané
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Réponse de Savage Vines

Glad to hear that the wines have been well received. A lot of effort goes into finding and supporting small family run vineyards. We when we get feedback that a customer has enjoyed the wine it makes us smile. Happy drinking.

Noté 5 sur 5 étoiles

Bought as a gift

Bought as a gift. The first delivery of three wines was punctual, properly flagged up and well-packaged.
The wines themselves were interesting, rather unusual choices and good quality.
I look forward to more.

17 février 2020
Avis spontané
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Réponse de Savage Vines

Thanks for this JW. Your feedback helps others make informed buying decisions on our products and service.

Noté 2 sur 5 étoiles

Delivery issues

Hi - I am still waiting for the box of wine as a gift to be delivered to my brother for his 30th. That was early December & we are now in mid January.

15 janvier 2020
Avis spontané
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Réponse de Savage Vines

Hi C, thanks for the feedback. We dispatched the wine the day after purchase and sent a tracking delivery reference via email on the day of delivery. We did not hear anything from you for three weeks. Once you advised the wines did not arrive we looked into it and found they were damaged in transit. As advised, we contacted the recipient to arrange re-delivery and they were on holiday for two weeks. Once they arrived back from holiday we promptly arranged to re-deliver the wine. I appreciate you might be frustrated but we did everything we should have and made sure the wines made it to the required address. I am not sure the delay in letting us know the wines didn't make it and the recipient being on holiday for two weeks is our fault. None the less, the wines made it in the end and I hope they were enjoyed.

Noté 5 sur 5 étoiles

Great selection of wines and…

Great selection of wines and subscription options. I needed some assistance with my choices and the communication was prompt and helpful

14 janvier 2020
Avis spontané
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Réponse de Savage Vines

Thanks a bunch for your feedback. We are always looking for new wines for our customers to discover and love providing our customers advice and recommendations.

Noté 5 sur 5 étoiles

FULL MARKS

Bought a subscription as a Christmas present for my son and daughter in law and Kyle was very helpful. The wine subscription sounds like a fun experience too. So full marks Savage Wines.

7 janvier 2020
Avis spontané
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Réponse de Savage Vines

Thanks for the excellent feedback. It makes me happy to hear my customers appreciate all the effort that goes into sourcing unique wines from around the world. We buy direct from small independent wine makers and by supporting Savage Vines you are supporting them and that is our mission.

Noté 5 sur 5 étoiles

Perfect Wine Subscription

Bought as a gift from a friend and absolutely love it! Cares about low intervention wine, but more importantly to me, cares about supporting small producers. I have suggested to many colleagues in the wine industry. fantastic wines and great service. have contacted via the website chat with small enquiry's about certian wines or delivery dates and both times seemed happy to talk and had plenty of time for me. JW

5 janvier 2020
Avis spontané
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Réponse de Savage Vines

Hey BB thanks for the feedback. I love a good wine chat and more than happy to be sending you amazing wines from small producers. We buy wine direct from the vineyard and send it to your door!

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