Well what can I say, ordered Wednesday and item delivered Friday. Absolutely brilliant service, amazing Prices literally more than half the price of other sites. Norton doesn’t like this websi... Voir plus
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Well what can I say, ordered Wednesday and item delivered Friday. Absolutely brilliant service, amazing Prices literally more than half the price of other sites. Norton doesn’t like this website... Voir plus
L'entreprise a répondu
So unfortunately delivery is really not meeting their requirements, the products are top. I did complain about the time to receive but i can say my trainers are fit. Gutted they refunded my tracksuit... Voir plus
L'entreprise a répondu
Made a return earlier this month (May 2026) within the 28 days allotted time frame having received a faulty track-suit top / jacket. Initially Saxumo were helpful (Eunice, their AI support via email,... Voir plus
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin d'articles de course à pied
- Magasin d'équipements sportifs d'extérieur
- Magasin de vêtements de sport
- Magasin de vêtements de sport (activewear)
À propos de Saxumo
Écrit par l'entreprise
With over 40 years of fashion retail heritage, including the award-winning Psyche store founded in 1982, Saxumo.com brings unrivalled experience to the world of online sports fashion.
Today, Saxumo.com is your trusted destination for sportswear and lifestyle fashion at unbeatable prices. We partner directly with leading brands such as , Lacoste, Berghaus, Under Armour, Lyle & Scott, and Merrell, ensuring 100% authentic products every time.
Why shop with us?
- Fast delivery with live parcel tracking
- Secure checkout & multiple payment options
- Hassle-free returns
- Exclusive offers on top sports fashion brands
Join thousands of satisfied UK customers who rate us highly for service, speed, and quality.
Coordonnées de contact
W10-W11 The Innovation Centre, TS10 5SH, Kirkleatham , Royaume-Uni
- info@saxumo.com
- saxumo.com
3,7
Moyen
642 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 74 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Ordered 3 days ago still says the…
Ordered 3 days ago still says the courier is waiting for it
3 février 2026
Réponse de Saxumo
Hi Mohammad,
Thanks for your message — we’re really sorry for the delay. We’re currently looking into this with the courier and will reach out to you directly.
Thanks for your patience, and we’ll be in touch shortly.
Réponse de Saxumo
Hi Kingsley,
Thanks so much for your kind words — we’re really glad to hear you love what you ordered.
If you need anything at all or spot something else you like, we’re always here to help.
Enjoy your new purchase and thanks again for choosing us!
Réponse de Saxumo
Thanks so much for the great feedback, John!
We’re really pleased to hear you were happy with the service, delivery speed, and value. Your support genuinely means a lot to us, and we hope to see you again soon.
Réponse de Saxumo
Thanks so much for your review, Jason! We’re really glad to hear you were happy with the service and that everything arrived quickly.
We appreciate you taking the time to share your feedback and hope to see you again soon.
Super easy to order
Super easy to order, super fast delivery, excellent quality, highly recommend
30 janvier 2026
Réponse de Saxumo
Thanks so much for the great feedback, Charles.
We’re really glad to hear everything was smooth from ordering through to delivery, and that you’re happy with the quality too. We really appreciate the recommendation and hope to see you back again soon!
Saxumo.com
Excellent products
Excellent products, great price, fast delivery. Can you ask for anything better ?
30 janvier 2026
Réponse de Saxumo
Thanks so much for your kind words, Stephen.
We’re really glad to hear you were happy with the products, pricing, and fast delivery. Reviews like this genuinely mean a lot to us.
Hope to see you shopping with us again soon!
Had a small issue regarding item being…
Had a small issue regarding item being returned emailed customer service refund sorted within 24hours A1 service
Thank you
27 janvier 2026
Avis spontané
Réponse de Saxumo
Hi Mark
We’re really glad we could get the return and refund sorted quickly for you. Customer service is something we take seriously, so it’s great to hear you had an A1 experience.
Thanks again for shopping with us, we really appreciate it!
Having complained numerous times about…
Having complained numerous times about an item not being delivered and after a few weeks i get a reply saying tgat it got lost in transit and that a new one was getting sent out that day with tracking info which was 8 days ago. Still no tracking info no item and non-reply to my numerous emails just asking for a refund the saga continues
19 janvier 2026
Avis spontané
Réponse de Saxumo
Hi,
We’re really sorry for the frustration caused.
Unfortunately the parcel was confirmed as lost in transit, which is never the experience we want for our customers.
A full refund has now been issued, and the funds should be back with you shortly depending on your payment provider.
Apologies again for the inconvenience caused, and thank you for your patience throughout.
Saxumo.com
Réponse de Saxumo
Hi Sam,
Thanks so much for taking the time to leave a review! We’re really pleased to hear you’re happy with the service, delivery speed, and the products.
We appreciate your support and hope to see you back again soon.
Thanks again,
Saxumo.com
Excellent price in reduced item
Excellent price in reduced item , delivered next day which is unusual nowadays product arrived as described
7 janvier 2026
Réponse de Saxumo
Hi Keith,
Thanks for taking the time to leave a review. We’re really pleased to hear you were happy with the price and that your order arrived the very next day. Great to know everything arrived exactly as described.
We really appreciate your support and hope to see you again soon.
Saxumo.com
Shocking !!!
Shocking !!!! I paid for a tracksuit and they only send me the jacket … noones replies too me for 3 weeks … they haven’t sent me anything … the communication is washed ! They shouldn’t be a company if they can’t send you what you paid for …. Never buy of a website that’s not legit this company seems like it’s run by young people who do not give a shit
6 janvier 2026
Réponse de Saxumo
Hi Rob,
We’re sorry to hear about your frustration and appreciate you taking the time to leave feedback.
Your order was placed on Monday 5th January. As soon as the issue was brought to our attention, we promptly reshipped the missing item to complete your tracksuit.
The replacement parcel is out for delivery today between 09:09 and 10:09 via DPD. You can track it here:
https://www.dpd.co.uk/apps/tracking/?parcel=15505560952890*21197&geoSession=78e1bc11-999f-403f-bbf2-8b2821e51778&search
We’re pleased to confirm this has now been fully resolved.
If you need any further assistance, please don’t hesitate to contact our customer support team.
Kind regards,
Customer Support Team
I ordered a tshirt & 2 tracksuits black…
I ordered a tshirt & 2 tracksuits black & grey. Tuesday 6th jan 2026 I received my post office delivery.. i was at work tattooing. Coming home was little package the tshirt & paperwork for the tshirt & tracksuits no tracksuits came..i assume it was separately delivery. Saturday 10th message saxumo they're said they'll look into it. Monday they still looking into it. Wednesday they're still looking into it.. its Thursday 15th & no refund or my delivery.. post office said its on their side..
Bad service. Further action will be taken nxt week when I'm off..
5 janvier 2026
Réponse de Saxumo
Hi Mark,
Thank you for your review and for explaining the situation.
We’d like to get this resolved immediately, however there is no contact phone number on the order.
Please could you call us on 01642 777915 at your earliest convenience so we can sort this out straight away.
We’re keen to get this resolved quickly for you and appreciate your cooperation.
Kind regards,
Customer Support Team
No tracking information
No tracking information. Started asking me to review their product before it had even arrived. Parcel is seemingly now lost
6 janvier 2026
Réponse de Saxumo
Hi Philip,
Thank you for your review. We’re sorry for the frustration caused and would like to clarify what has happened with your delivery.
According to the DPD tracking history (https://track.dpd.co.uk/parcels/15500241933767*21191/events) multiple delivery attempts were made to the address provided, and the parcel was unfortunately missed on several occasions. As a result, DPD have returned the parcel back to us rather than it being lost.
The automated review request you received is triggered by the dispatch status and is sent by our review platform, not because the parcel was marked as delivered; we appreciate this can be confusing and apologise for that.
We’re happy to reship your order immediately or, if you prefer, arrange an alternative solution. Please contact our customer support team so we can confirm how you’d like to proceed and get this resolved as quickly as possible.
Kind regards,
Customer Support Team
Good pricing, poor customer service
Seems a good company with good pricing, BUT poor customer service, I brought a Lyle and Scott coat only for stitching near the zip started to come apart after 4-6 times of use, reached out at customer service only to be offered a 20% refund, but tried to contest as I only had the coat for 3 weeks, but its been a week with no reply.
15 janvier 2026
Avis spontané
Réponse de Saxumo
Hi Shaun,
Thank you for your feedback and for bringing this to our attention.
We’re sorry to hear about the issue with the stitching and for the delay in getting back to you. We will be reaching out to you again today to resolve this matter properly and discuss the best next steps.
We appreciate your patience and the opportunity to put this right.
Kind regards,
Excellent well worth the money
5 janvier 2026
Réponse de Saxumo
Thanks for your great feedback! We’re really pleased to hear you felt it was excellent value for money. We appreciate you taking the time to leave a review and hope to see you again soon.
Kudos to Saxumo for the sleek black…
Kudos to Saxumo for the sleek black Diadora tracksuit! It's amazing, fits like a dream, and I wholeheartedly suggest it. Five stars all the way!
13 janvier 2026
Avis spontané
Réponse de Saxumo
Thanks so much for the kind words, Tina!
We’re really glad to hear you’re loving the black Diadora tracksuit and that the fit is spot on — that’s exactly what we aim for. Thanks for taking the time to leave such a great review and for recommending us, it really does mean a lot.
Hope to see you again soon!
Réponse de Saxumo
Thanks so much for your kind words, Ann 😊
We really appreciate you taking the time to leave a review. It’s great to hear that you felt respected – that’s something we take seriously with every customer.
We hope to see you again soon!
No issues at all.
No issues. Product as described (ellesse shorts). Didnt trust the price at first but didn't let me down.
5 janvier 2026
Réponse de Saxumo
Thanks for taking the time to leave a review, Sam 🙌
We’re really pleased to hear everything was spot on and that the Ellesse shorts arrived exactly as expected.
Hope to see you back again soon — thanks for choosing us!
Fast delivery
2 janvier 2026
Réponse de Saxumo
Thanks for your review, Darren — we really appreciate it!
We’re glad your order arrived quickly and hope you enjoy it.
Thanks again for choosing us and we look forward to helping you again soon.
Excellent service
Excellent service, ordered on Saturday arrived Tuesday . quality Lacoste tracksuit
5 janvier 2026
Réponse de Saxumo
Thanks for taking the time to leave a review — we really appreciate it!
Great to hear your order arrived quickly and that you’re happy with the quality of the tracksuit.
Thanks again for choosing us and we hope to see you back again soon.
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