ScentBox, Inc. Avis 304

I just signed up for Scentbox.com to try out some new fragrances in February. My very first box was lost by USPS and I fought with the postal service for 3 weeks before I finally reached out to Scentbox. they immediately apologized for the issue with USPS and told me next time done wait to reach out to them, and sent me another box!
The owners of the company sent me an email asking how my experience has gone. I felt that was very positive on their end. When I told them what had happened they personally had looked into it and saw I was being taken care by one of their team members.
Honestly I have never been treated so good by any other company that does things like this. Most of them have told me "good luck" if I lost my package or didn't receive the product.
I am currently sharing this company with all my friends and family.

Premium ScentBox Subscriber. Love it! It’s one thing to smell fragrances sprayed on a sample card at a counter, but with my subscription, I’m able to actually try these fragrances out to see which ones I really like. All while building my own scent library. Love the concept and executed well!

Love the it smells I've gotten a lot of people saying how good it smells

This is by far the worst company to deal with. I have paid for 2 scents of February and these premium scents. My scents for this month was delayed on the 21 and is now the 29th. Email after email asking for credit or switching the scents and keep being told I have to wait for God knows how long for something I have paid for. They do not care about their customers at all. Just to take your money. Do not waste your money on this company.

Didn't have a great experience. I have called multiple times, left a voicemail, sent multiple emails and have yet to hear back. I decided to cancel my son's subscription and will be using a different company. Unsure if we will get his February shipment that has already been paid for.

This is going on my 2nd month I raised it to premium cause I let them select a cologne for me and it wasn't great and also now it's been a delay for some reason on shipping my product after I already paid them I'm not sure yet at ALL about this company yet...

Not happy with my first month. I signed up for premium and didn't know I chose them or how to do so. I thought they would just send me premium fragrances. Once I worked out how it worked and chose my own choices for the year, it was too late and they sent my first months. They sent me a cheap lacoste one, which isn't premium and not something I would use. My first month is wasted

So now it year 2024 and I’m so happy that I sign up with SentBox! This company is so awesome! I really enjoy my name brand perfume I get every month to help me decide on what sent will work best for me. I love the different color sleek look to them! This is just an all around great company. I’m a customer for life! Thank you! 😊

Terrible first impression! Placed order on 8th December, order in the group not due to be sent out the 21st. Not informed of any delays until the 21st itself, delay now '4-5' business days. Really disappointed that something ordered on the 8th December now most likely won't arrive until around a month later with bank holidays factored in too. Was really excited for this, which felt like such a great idea.

If I could give no star I would. I got this subscription for my 15 year old son. He was so excited, as he is finding his way with grooming and taking good care of himself. The first order arrived, and it was awful. It smelt like rubbing alcohol. I got the subscription with three scents, and they all smelled exactly the same! I figured maybe it was a fluke, and wanted to give them another shot!
The next shipment came. SAME THING….SMELT LIKE ACTUAL RUNNING ALCOHOL!!!!!
I cancelled the subscription…..or so I thought. Two months went by and no bill after the cancellation, but suddenly the month of December hits my bank account. I immediately log in and send an email. I requested a refund, a cancellation yet again, and told them how awful the cologne was. I do scent bird and I love it, but this was not the same experience. They refused to refund me, told me there was nothing on my account showing I ever cancelled, and when I told them to explain why I have t received product or paid for two months….the simply sent me a cancellation notice!
🤦‍♀️ to be honest it’s cheap and it wasn’t about the money for me. It was about the company having integrity, and making a situation right!

100% DO NOT RECOMMEND

A lot to choose from, and the packaging is amazing! Smells great, and lasts a long time.

I'm currently loving Scentbox. The service has been great. While I do wish there was an app available, the selection they offer surpasses many competitors. They have to stuff you want. Excitedly awaiting my next shipment! Although I wish it were faster, usually takes more than a week.

Delivered straight to letterbox. So I'm a very happy customer. Thank you

No joke. This company is incredible. A coworker convinced me to change over to Scentbox a couple months ago from the competition and I could not be more thrilled. I chose the very convenient and low price of premium (2 scents/month) therefore my 20 year old son gets his choice of THE BEST brands of cologne out there and I pick my perfume. Not only is the site insanely simple to maneuver but the packaging is even gorgeous!!! Exchange policy is great for those picky consumers. I love the very detailed description of each scent and the quiz to match your liking. I am like a kid on Christmas morning every month when I see the GOLDEN ScentBox package arrive in my mail !!! Best purchase ever and I’m thinking this is actually a ridiculously easy and perfect holiday gift for someone who really deserves. Who wouldn’t adore it !?? I want to thank ScentBox brothers and cofounders for personally reaching out to us… ☺️ That was it for me. I’m a lifer !!!

My experience has been amazing, don’t like to write reviews but they deserve it. I’m a tow truck driver and scentbox fits me perfect.giving it few more months and I’ll start referring everyone I tow to them. Plus if you really like something they’d give you amazing deals to buy a full bottle.

I have been a subscriber for a few months and I absolutely love the products. Unfortunately my last order was stolen but the sent box team quickly respond to me and helped me and got a new order right out to me!

Had the misfortune of receiving a Scentbox voucher as a gift from well meaning friends. I had a look at the scents on offer and wished to trial scents tagged as "Platinum" or "Premium". The website was incredible difficult to navigate and not user friendly at all. I would have happily paid more to receive the upgrade in subscription, but this was not possible through the website. I then emailed the company. They advised that they only update the subscriptions via email or phone. I requested that they phone me on certain times and dates, as I reluctant to provide credit card information via email. They failed to get back to me several times, so I had to chase. Eventually they said that because I was based in the UK, I would need to call them. In the meantime, imagine my surprise when I received an email saying my scent had been shipped! What scent? I emailed them back and they advised they just send it by the 7th if you have not picked anything, despite my ongoing query. They advised that the scent could be returned for FREE though. Naturally I queried whether the free returns applied to those based in the UK - it did not. Honestly, very difficult company to deal with, this is despite my willingness to spend more to receive a product I actually wanted. DO NOT PROVIDE THIS GIFT OR SUBSCRIBE, it is not worth it.

I absolutely love fine fragrances. This is my way to try a new one each month for a great price. The ordering process was very simple also. At this time I can't think of anything you could do better.

This subscription is a bonus for me. I think of it as my self care bonus. I had a problem with social networking literally like so many of us. But this subscription is my new obsession. Being able to choose phenomenal fragrances that normally I wouldn’t be able to afford. They give you the option to send back if the scent is not a good choice for you. The cases are cute as well. Definitely a overall win. Again thanks for thinking of people like me. Im in love with this subscription.

I was expecting something different than a little can with a twist lid. The scent was OK it lasted about 1hr . Not for me thanks.