Scentsational  Avis 122

Order not received - no replies from emails . Clearly a poorly run business if you can call it that. Avoid at all costs

Takes your card payment details & a week later of no item nor updates, they email to say your order is cancelled.

I bought a lancome gift case from scentsational.com but the production date is 3 years and requested to return. The customer service Yasmin Mehmet send me a like with free return DPD label and posted it by DPD on 7 Jan. But look at the following tracking information from DPD below. I suspect it is a fake website and no where to post the return goods if the goods have problem!!!!!!!!!! Could any one look into this matter?

14 Jan 2025 09:19 DPD Your parcel is at our depot
13 Jan 2025 09:11 DPD Your parcel is on its way back to DPD
11 Jan 2025 17:44 DPD We missed you. Your driver Deepak won't be back today but you can still rearrange your delivery.
11 Jan 2025 10:08 DPD Your parcel will be with you today
11 Jan 2025 01:49 DPD Your parcel is at our depot
11 Jan 2025 01:39 DPD Your parcel is at our depot
10 Jan 2025 16:06 DPD We were unable to deliver your parcel to your DPD Pickup Shop
10 Jan 2025 16:04 DPD We missed you. Your driver Dalal won't be back today but you can still rearrange your delivery.
10 Jan 2025 11:50 DPD Your parcel will now be delivered to Laindon Supermarket. We will notify you when it is ready for you to collect
10 Jan 2025 11:50 DPD We missed you. Your driver Dalal won't be back today but you can still rearrange your delivery.
10 Jan 2025 08:44 DPD Your parcel will be with you today
10 Jan 2025 04:33 DPD Your parcel is at our depot
10 Jan 2025 00:13 DPD We have your parcel and it's on its way to our depot
09 Jan 2025 15:29 DPD We have your parcel and it's on its way back to the sender
08 Jan 2025 18:57 DPD Pickup Shop Your parcel has been dropped off at a DPD Pickup Shop
07 Jan 2025 11:21 DPD We've received your order details, but have not yet received your parcel

I paid for a perfume,got confirmation,after 10 minutes they've canceled my order.They refunded me ,but that is not the point.The cancelation without ANY explanation is the point.

Half my order is missing and the rest has leaked all over the box . Tried to make contact 3 times but no reply . I’d appreciate someone actually acknowledge my issues.

Easy to order.
Arrived on time.
Lauren was very helpful in customer service.
Thank you

Despite the dubious reviews, I ordered some perfume for a Christmas present on 16 December 2023. I received an email confirmation, which, bizarrely had a Returns form attachment. As I hadn't cancelled the order, I phoned up and was told this was sent routinely with every order. I was reassured that there was plenty of stock and that I would receive my perfume on the Wednesday. Today I received an email stating that my order had been cancelled. When I phoned, I was informed that there was no longer any stock and that I would receive a refund. Not very helpful literally before Christmas. The company should check its stock levels before accepting orders and taking money. Would never use this company again.

Perfume delivered was out of date, completely the wrong colour and smelt terrible. Such a shame. Customer services contacted with order details and photos of perfume

Amazing experience buying with scentsational .
My sister has used many times before and only had good things to say. She always smells amazing so was so happy to get a scent and smell amazing too. Fantastic and friendly service also. Will 100% be using again

Amazing fragrances at very reasonable prices highly recommended.

Thank you so much for the cards you made, I love them and the fact they're personalised as they're for special birthdays, I'm sure they'll recipient's will love them too.

Amazing performance, long lasting and quite strong but not too strong. Would recommend!

This perfume really made my day it smells so good I'd happily recommend this as it smells so good the smell was exquisite and amazing it came really quick I'm going to buy more perfumes for my family as I can't keep this great smell a secret

The time in which my product was delivered to me blew my mind. The quality was amazing and the process of buying the product was simple and straight forward. I highly recommend Scentsational for your perfumes.

The perfume was exquisite and well priced I would advise you to buy two not one.

My experience was good. I got my perfume which was authentic, delivered in a day all the way from UK to USA which was amazing. However, 2 weeks later my credit card had fraudulent charges originating from UK. Be careful to only use Paypal when paying with this company.

Bought from ebay and the shipping was soo fast literally came a day after i ordered it

Spoke to service agent and provided speedy service and resolution. Thanks

Highly recommend!😍 They have a variety of the best perfumes at a low price. Wouldn’t get it from anywhere else. Delivery was very fast! Defo would be ordering more in the future.

Very happy with the experience cannot recommend anymore! purchased two perfumes and I couldn’t be happier very good customer service allowing us to browse which we really appreciate.
Definitely will be returning to buy more :)