Scentsational Avis 

Would not recommend this company. Ordered 2 items and only one arrived. Asked me send photo of box. Which I did and they said they sent 2 items. Not about the price its the principal. Terrible customer service. Dont buy off these

Ordered 2 things, 1 turned up, 1 didn’t! Quick to email me back to ask for a photo of the box and ghosted me ever since…nothing else has arrived. Very disappointing

Ordered over a week ago and nothing has arrived. Not sure if this is a scam or not. Have asked my credit card company to initiate a charge back.

They are scum, avoid at any cost, ordered couple of days ago with 48hrs tracking delivery, my order never arrived call them to check they can't provide the service ask them for a full refund, waste of time

The bottle of perfume I ordered arrived damaged, it's not spraying. I contacted Customer Services to ask for a replacement, and was asked to email them a photo/video, which I did. 5 days later and few more emails from me chasing this, but no response. I would not risk and order from them, just in case something goes wrong with your order.

Avoid this company. I purchased the Musk Is Great perfume, but it smelled like insecticide and appeared to be faulty. When I contacted customer service to request a refund, I was initially told that refunds could not be issued because the product had been opened. I explained that the only way to determine whether a perfume is defective is to open and test it, and they then instructed me to return the item. However, a few days later, they rejected my refund request for the same reason—that the product had been opened—even though they had known this from the start. As a result, I am now without both my money and the perfume. Based on my experience, the customer service was inconsistent and unhelpful, and I would advise others to be cautious when dealing with this company.

Fake Estée Lauder perfume. I contacted Yasmin Mehmet who refused to take back or refund. I would have known until I opened the bottle to have smelt the scent which is DEFINITELY NOT Estée Lauder’s beautiful

Poor customer service
Hi,
You should have given me the opportunity to say yes or no regarding the delay. At no point did you contact me to explain that the order could not be fulfilled until next week, nor did you give me any option to proceed or cancel.
This lack of communication is unacceptable. Good customer service means keeping customers informed, not making assumptions and acting without consultation. In this situation, your customer service has been very poor.
I would appreciate an explanation as to why no contact was made before this decision.
Regards,
Ei

SO BAD Ive been in the business of scents for over a decade. This is my first time writing a review of this sorts ! TERRIBLE, worst customer service, no common sense. Bad practices STAY AWAY !

I have NEVER made a review on anything. Not a product, place, or thing, but this company has pissed me off beyond belief. To save you the time, don't order. You only get your stuff if your rich or famous.

I placed an order on December 3rd so I can get a Christmas present for my mother. Today, December 21st i'm canceling the order because the NEVER SHIPPED IT. I sent upwards of 5+ messages and each time I got generic responses. The one time I got a human they said one of the things I ordered was out of stock. SO WHYYY would you not put that on the site. I deliberately avoided out of stock or pre-order items and they were too lazy to update their site.

As a resolution they changed my order to something in stock and offered me a free oil. They then told me to wait 5-7 days for it to ship. To absolutely no ones surprise, it never shipped AGAIN. I have canceled my order with them and asked for a full refund. I will be contacting my bank and the BBB if they play with my money any further.

Do not waste your time with this fraud of a company and just buy anything else. Get a candle warmer because those last longer and smell better than this junk.

Placed an order on the 9th December. Money taken but still no goods and no response from them. The website guaranteed delivery before Christmas. Not holding my breath!

Lieferung kam relativ zügig
Beschreibung war irreführend; daher eine Retoure
Diese habe ich für ca 10€ per Einwurfeinschreiben aufgegeben
Retoure dauert jetzt schon über 3 Wochen ohne Rückmeldung oder Gutschrift

They took payment and confirmed the purchase, then a few hours later they cancelled the order due to unavailable stock.

This is not how you do business. Don't take payment for things you don't have.

Bought products and never received them total rip off.

Takes your card payment details & a week later of no item nor updates, they email to say your order is cancelled.

I ordered from this company on the 28th August ..When my order didn't arrive I contacted them to be told that funnily enough they were at that very moment cancelling my order and issuing my refund. Thats fine apparently they had taken more orders than they had stock although I wish they would just update their ordering system to say out of stock. Now it gets tricky im yold to expect my refund in 3-5 business days .It didn't arrive so I chased them up to be told its wasn't actually cancelled until the 1st September so I had to wait until Tues 9th September. It still hadnt arrived and bizarrely disappeared from my bank statement. I contacted my bank as I am suspecting fraud 😡Now they start trying to fob me off with Klarna , I didn't purchase through Klarna but they advised that they use them as their bank . I was sent screen shots that were unreadable and told to contact them myself which I did..Klarna had no record as my transaction wasnt through them so I now go back to sensational who said "They thought this might happen " I'm furious by this stage .Their customer service is ABYSMAL !!!!😡 Now they are telling me that klarna have changed their refund policy and its within 10 business days .A business that doesn't know its own policies is unbelievable..The 10 days is up on Friday!!! I will update if I recieve my refund ..quite honestly im not holding out much hope .This company are not fit to be trading .

Selling fakes perfumes and refuse to refund you. Stay well clear.

FAKE SITE!! spullen besteld alleen bevesteging gekregen maar parket nooit aangekomen nooit meer wat van gehoord (pure oplichting) niks anders
ITS E SCAM!

I would rather give zero stars. Ordered 3 items begin of may. Due to a mistake in the address they had to wait before it could be send. After all was good the items were send. After 3 weeks still no delivery. I send an email and got a fast response saying they would look into it and get back to me as soon as they knew more. 1 week later still no delivery. I send another email. Again a fast response saying they were still on it. 2 weeks later still no delivery. Send them another email, no response. 1 week later send an email again, no response. Almost 2 months and still no delivery and no more responding on emails.
My advice. Nevcer order anything on this website

Holly great customer care would certainly use this shop in the future in Clydebank