Scentssoapsandcandles 

Merci de votre visite sur Trustpilot. Malheureusement, il n'est plus possible de laisser un avis sur cette page parce que le site web de l'entreprise n'existe plus. N'hésitez pas à nous contacter si vous avez des questions.

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Disappointed with the customer service from David at Scents Soaps & Candles. Received wicks with unclear labeling, making them unusable. Despite this being their mistake, they refused to cover retur... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Terrible customer service, I have been buying for over a year now but the last 6 months their quality and customer service has been declining. David from customer services is specially rude when an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Simply Perfect. Placed an order as a new customer yesterday morning and my items arrived at 9:30 am today. Everything was well packed and arrived in perfect condition. Will definitely be ordering f... Voir plus

Noté 5 sur 5 étoiles

I love this supplier, my customers always talk to me about how my wax has the best scent throw / scent they’ve had. I use soy 494 and these just seem to work really well together. My only concern is... Voir plus

Tous les avis

(294)

0 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

THIS HAS BEEN THE WORST TRANSACTION EVER. ALSO THIS COMPANY IS STORAGE BOX LTD

I bought two disgusting fragrance oils from these people. The hideousness of the product pales unto their customer service. I emailed them asking for the return process to begin and they IGNORED ME.
I have all the proof here as i needed to start a claim with PayPal to get my money. After 2 weeks and endless info to paypal and many calls they temporarily ruled in the favour of these awful cretins. UNTILL this morning i blasted PayPal and they issued me with a full refund. Also the fragrances were 1 tobacco 1 leather. The leather scent smelled like 1980s original fairly liquid and the other gave the 5 of us such a headache. So it wasn’t a subjective opinion but an objective one.

15 avril 2022
Avis spontané
Noté 1 sur 5 étoiles

Leaked product. No refund or email contact.

If I could give no stars I would.
Poor customer service.
Received items from order 81856.
Images sent on 14/11/21 of leaked items, they emailed back and I weighed the bottles. They said the pictures didn’t match the weight of the bottles but they haven’t factored that the items were still leaking. Emailed on 31/1/22 no response.
Please be cautious when buying from this company.
They replied to my feedback saying in the pictures the bottles were full however it’s clear that they was significant leakage and the bottles were still leaking even after the pictures were taken.

21 février 2022
Avis spontané
Logo de Scentssoapsandcandles

Réponse de Scentssoapsandcandles

Hi Fatema, the pictures you sent of the bottles were full. You could see that they hadn't leaked at all so it would be very strange for them to suddenly start leaking. I can see from your past reviews that you have also claimed items were leaking to get free products.

Noté 1 sur 5 étoiles

Poor customer service

Poor customer service.
Received items from order 81856.
Images sent on 14/11/21 of leaked items, they emailed back and I weighed the bottles. They said the pictures didn’t match the weight of the bottles but they haven’t factored that the items were still leaking. Emailed on 31/1/22 no response.
Please be cautious when buying from this company.

12 février 2022
Avis spontané
Logo de Scentssoapsandcandles

Réponse de Scentssoapsandcandles

Hi Fatema, you told us that your fragrance oils had leaked and were empty, and then sent us photos showing the bottles were full.

Noté 5 sur 5 étoiles

Great Supplier

Shopped from here twice now. Fast shipping and a great selection of products with reasonable prices. Great customer service - placed an order and needed to make a change afterwards and they were very helpful. Would purchase from here again!

2 février 2022
Avis spontané
Noté 5 sur 5 étoiles

I am very impressed with this company

I am very impressed with this company. I order some DIY kits which we were great and very helpful. Now I’m getting on with starting a candle small business. I have since then bought containers, wicks, stickers and scents from them. All came super quick (ordered between Xmas and NY) and I’m very happy with them all. Keen to used SSC as my main supplier!

16 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Great fragrance oils, corrected issue when they were aware.

Ordered several fragrance oils, one leaked during transit and was unusable. Once the company were made aware they offered a replacement or refund straight away. If you do not hear back from them, call to check they got the email.

12 novembre 2021
Avis spontané
Logo de Scentssoapsandcandles

Réponse de Scentssoapsandcandles

Hi Helen, I am so sorry about this. We did not receive any email from you that I can find. I have just sent you one now to get this sorted for you.
Kind regards

SSC

Noté 1 sur 5 étoiles

Ordered 2 scents mulled wine and winter…

Ordered 2 scents mulled wine and winter glow both smell awful winter glow smells like cat wee. Asked to return them advised not able to do so absolutely disgusting scents and disgusting attitude towards customers. Don't bother buying here.

I have not used these scents at all I opened the bottle to smell them and they are vile so the company is lying saying I hae used them they are too awful too use.

26 octobre 2021
Avis spontané
Logo de Scentssoapsandcandles

Réponse de Scentssoapsandcandles

As advised by email, we unfortunately can't accept returns on products that you have used to swap for other scents.

Noté 5 sur 5 étoiles

The only supplier you need.

The only supplier you need. They are absolutely amazing, great customer service, great products, great delivery, great pricing. Cannot fault one bit. Will never stop using them.

22 octobre 2021
Avis spontané
Logo de Scentssoapsandcandles

Réponse de Scentssoapsandcandles

Hi Liam,

Thank you for your review. We love that you are so happy with our products and service!

Noté 5 sur 5 étoiles

Very happy!

I bought a scent, dye, mica, and some wicks to refill a candle I was given as a gift.
The dye and mica were amazing, the colour was so rich and the mica really gave it that Galaxy look I was going for.

I ended up not using the wicks because I'm a big dumb and didn't read the page properly so they were way too short but I'll be using them in the future.

And the scent is amazing, really happy with how it smells and it went into the candle well.

Overall I had a great experience, everything came in good time, the quality of everything is great and my candle came out amazing!

22 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Perfect item

Perfect item. Super fast and clear communication from the store in relation to delivery. Will be a return customer!!

16 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Fantastic prices and brilliant quality.

Bought lavender essential oil, was brilliant quality at a fantastic price, delivery was fast and item was packaged really well, couldn't find it cheaper anywhere else. I will be buying all my essential oils from here in future.

12 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Very happy

Very happy.
I ordered a few things from ss&c. They arrived quickly, excellently packaged and were very good quality.
Definitely recommend.

5 septembre 2021
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus