My daughter is in Amsterdam and trying to change a flight to get home before holiday rush. Their fare difference quote was 2900. On the delta website the price difference is roughly $450. What is the... Voir plus
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Lisez les avis des autres
Jercel was very helpful! His email format on flights with prices and all the options made it very easy for me to understand what was going on. He remembered my concerns at hand, which made it more per... Voir plus
Ashley did a great job assisting me with my trouble. My flight's depature time was moved up an hour, and because no communication was made to me, I missed my flight. Ashley did a great job res... Voir plus
I made 2 bookings through scholartrip website as they were recommended for students. Both of my bookings were canceled for no reason. I contacted their customers support to explain why this happened,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ScholarTrip is a student travel company offering flight deals and discounts for college students and travelers under the age of 26. From our HQ in Dallas, we negotiate special airfares on the world’s biggest and best airlines. Our core philosophy is that a college education extends way beyond the walls of a classroom, and that student travel helps erase prejudices, sparks passion, and teaches us subjects that can’t be found in a text book. You can’t change the world if you haven’t explored it! Whether you are planning a weekend getaway, a trip home, a summer backpacking adventure, or a semester or a year studying abroad, we can’t wait to help you book the best flights at the best prices.
Coordonnées de contact
3,8
Bien
184 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Joselle heard my concerns
Joselle heard my concerns. She responded in a timely manner. Things did not get resolved as quickly as I had hoped but they were handled. It took 24 hours instead of 24 minutes.
3 avril 2024
Avis spontané
Réponse : ScholarTrip
Dear Dan,
Thank you for your kind review! We are pleased to hear that you appreciated our timely service. Ensuring that we meet our customers' needs promptly is very important to us, and your feedback means a lot. We look forward to serving you again soon!
Best regards,
Scholartrip Team
Jina Fiel replied quickly to my…
Jina Fiel replied quickly to my questions. She helped me book seats, choose my meals and sent me screenshots on how it is done. I could not ask for better service. Thanks Jina.
30 mars 2024
Avis spontané
Réponse : ScholarTrip
Dear Patty,
Thank you so much for your 5-star review! We're thrilled to hear that Jina provided you with excellent service. Our team strives to offer the best experience for our customers, and your kind words are greatly appreciated. We'll be sure to pass along your compliments to Jina. We look forward to serving you again soon!
Best regards,
Scholartrip Team
Quickly answered my questions & solved my issue
The person who helped me was Chenno. They were extremely helpful and insightful with helping me choose my seats for my flight. They took me step by step in choosing my seats as well as showing screenshots to help me see what seats I would like per transfer flight. Great experience
19 mars 2024
Avis spontané
Réponse : ScholarTrip
Dear Joy,
Thank you for your wonderful review! We are delighted to hear that you found our team to be responsive and prompt. Providing timely and efficient service is very important to us, and your feedback is greatly appreciated. We look forward to assisting you again in the future!
Best regards,
Scholartrip Team
Joselle
Joselle, the person who helped me was wonderful! She was very pleasant to work with and provided excellent communication and status updates throughout the several-day process of canceling a reservation. I have found it to be quite rare to work with a customer support person who actually does what they say they will when they say they will do it and Joselle was exceptional in this category!
15 mars 2024
Avis spontané
Réponse : ScholarTrip
Dear Nancy,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a great experience with us. Your kind words mean a lot to our team, and we appreciate your support. We look forward to serving you again in the future!
Best regards,
Scholartrip Team
Great service from representative…
Great service from representative Margret to help us resolve booking issues. Thank you.
18 mars 2024
Avis spontané
Réponse : ScholarTrip
Dear Yong,
Thank you so much for your wonderful review! We are thrilled to hear that you were pleased with our service. Providing great service is our top priority, and your positive feedback means a lot to us. We look forward to serving you again soon!
Best regards,
Scholartrip Team
Study Abroad Air Fair
Judy was accommodating, kind, and diligent while working with me to book my flights abroad.
11 mars 2024
Avis spontané
Réponse : ScholarTrip
Dear Anna,
Thank you for your glowing review! We are delighted to hear that you found our team to be diligent. Ensuring thoroughness and attention to detail is a cornerstone of our service, and we're thrilled that it resonated with you. Your satisfaction is our utmost priority, and we look forward to continuing to exceed your expectations in the future.
Best regards,
Scholartrip Team
Great job, Mellan!
Mellan was a great help to cater and answer on all of our concerns. Kudos!
5 mars 2024
Avis spontané
Réponse : ScholarTrip
Dear Ethel,
Thank you for your fantastic review! We are delighted to hear that we were able to address all your questions thoroughly. Providing clear and comprehensive answers is essential to us, and we're thrilled that you appreciated our efforts. Should you have any more questions in the future, please don't hesitate to reach out. We look forward to assisting you again soon!
Best regards,
Scholartrip Team
Jina was extremely professional
Jina was extremely professional, kind and helpful. Quickly and efficiently resolved my issue!
2 mars 2024
Avis spontané
Réponse : ScholarTrip
Dear AJB,
Thank you for your kind review! We are thrilled to hear that you found our team to be attentive. Your satisfaction is our top priority, and we are glad to know we met your expectations. We look forward to serving you again soon!
Best regards,
Scholartrip Team
Réponse : ScholarTrip
Dear Francis,
Thank you for your review! We're glad to hear you had a positive experience. We appreciate your feedback and look forward to serving you again soon!
Best regards,
Scholartrip Team
Jercel was really helpful and helped…
Jercel was really helpful and helped answer all my questions
26 février 2024
Avis spontané
Réponse : ScholarTrip
Dear Yichen,
Thank you for your wonderful review! We are delighted to hear that you found our team to be responsive and prompt. Providing timely and efficient service is very important to us, and your feedback is greatly appreciated. We look forward to assisting you again in the future!
Best regards,
Scholartrip Team
I booked a round-trip ticket with the…
I booked a round-trip ticket with the help of Criencess. Criencess spent 4 hours helping me determine the cancellation/change policy and choose seats. Criencess is really a good agent that anyone can trust!!!
I have a great experience in scholartrip this time!
25 février 2024
Avis spontané
Réponse : ScholarTrip
Dear Fangfang,
Thank you for your wonderful review! We are thrilled to hear that you found us trustworthy. Building trust with our customers is paramount to us, and we're delighted that our efforts have resonated with you. Your confidence in us means the world, and we're committed to maintaining the highest standards of integrity. We look forward to continuing to earn your trust and serving you in the future!
Best regards,
Scholartrip Team
Great response time (within an hour)…
Great response time (within an hour) for requests and resolving issues: 1) Perliza for changing my airline millage number; 2) Mellan for booking aisle seat assignments for my return flights (all full) when the airline app wouldn't. Thanks to you both for a great experience. I've already recommended scholartrip.com to two people with upcoming trips.
15 février 2024
Avis spontané
Réponse : ScholarTrip
Dear Mike,
Thank you for your kind review! We are pleased to hear that you appreciated our timely service. Ensuring that we meet our customers' needs promptly is very important to us, and your feedback means a lot. We look forward to serving you again soon!
Best regards,
Scholartrip Team
Exemplary Service: Navigating Flight Changes
I had an amazing experience with ScholarTrip's customer service! Ms. Fiel, their representative, went above and beyond to assist me. She showed remarkable patience and expertise as I navigated multiple changes to my international flights. Not only did she meticulously research alternative flights and airports to ensure seamless connections, but she also had to liaise with other airlines as ScholarTrip is a third-party service. Despite the potential 24-hour response time, Ms. Fiel managed to provide me with updates within just an hour or so. Her dedication and efficiency truly made a world of difference for me. I will continue to use ScholarTrip for my future travel plans.
20 février 2024
Avis spontané
Réponse : ScholarTrip
Dear Tonya,
Thank you so much for your glowing review! We are thrilled to hear that you found our service exemplary. Providing top-notch service is our mission, and we're delighted that you experienced it firsthand. Your satisfaction is our ultimate goal, and we're grateful for your kind words. We look forward to serving you again soon!
Best regards,
Scholartrip Team
I was nervous about out booking and had…
I was nervous about out booking and had questions the customer service people were great. I worked with two agents one was Judy and she was fast with a response
I have not experienced my flight yet but so far so good!
19 février 2024
Avis spontané
Réponse : ScholarTrip
Dear Teresa,
Thank you for your wonderful review! We are delighted to hear that you found our team to be responsive and prompt. Providing timely and efficient service is very important to us, and your feedback is greatly appreciated. We look forward to assisting you again in the future!
Best regards,
Scholartrip Team
Great Travel Booking Site
Angelica helped me confirm a last-minute flight super quick. She was a total professional and the booking was confirmed within 30 minutes.
17 février 2024
Avis spontané
Réponse : ScholarTrip
Dear Joey,
Thank you so much for your 5-star review! We're thrilled to hear that Angelica provided you with excellent service. Our team strives to offer the best experience for our customers, and your kind words are greatly appreciated. We'll be sure to pass along your compliments to Angelica. We look forward to serving you again soon!
Best regards,
Scholartrip Team
I love a company that has good customer service
I accidentally came upon this company when searching for airfare. I initially went for another company but they gave me hard time. But I was pleasant that i went with scholartrip as that it was solid decision. After i used their easy to use booking page. I called them the next day and got ahold of Joselle. Then made the process easy for me and booked my tickets.
8 février 2024
Avis spontané
Réponse : ScholarTrip
Dear David,
Thank you so much for your wonderful review! We are thrilled to hear that you were pleased with our service. Providing great service is our top priority, and your positive feedback means a lot to us. We look forward to serving you again soon!
Best regards,
Scholartrip Team
Difficult Experience
They sold us 2 tickets with allowance for 3 pieces of luggage each. When we got to the counter to check in,the airline insisted that the ticket only allowed for 2 pieces/passenger. I called Scholar Trip and they took responsibility for the mistake. They told me to pay for the extra luggage and send them a copy of the receipt and they would reimburse me. It's been over 4 months and I have yet to receive a refund! Every time I call I get a runaround.
Also, the airline canceled the return flight for the trip and they're making it impossible to rebook.
Save yourself a lot of aggravation and book with anyone else!
UPDATE- Scholar Trip did eventually refund us for the luggage we had to pay for. And they told us that they had no control over the airline canceling, but we were refunded for half of the flight.
17 septembre 2023
Avis spontané
Réponse : ScholarTrip
Dear RF,
We're sorry to hear about your experience and any inconvenience it may have caused. Your feedback is valuable to us, and we would like to learn more about what happened to make things right. Please reach out to us directly so we can address your concerns promptly. Thank you for bringing this to our attention.
Best Regards,
Scholartrip Team
Good customer service
Judy was super helpful in helping me resolve my issue after I mistakenly booked the wrong returning flight and needed to rebook a new one.
30 janvier 2024
Avis spontané
Réponse : ScholarTrip
Dear Katharine,
Thank you so much for your 5-star review! We are delighted to hear that you were pleased with our service. Providing excellent service is our top priority, and your feedback reassures us that we are on the right track. We look forward to serving you again soon!
Best regards,
Scholartrip Team
Sarah went out of here way to help my…
Sarah went out of here way to help my family fix some issues with booking. I present her the Top Gun award for excellence in customer service.
27 janvier 2024
Avis spontané
Réponse : ScholarTrip
Dear Don,
Thank you so much for your glowing review! We are thrilled to hear that you found our service exemplary. Providing top-notch service is our mission, and we're delighted that you experienced it firsthand. Your satisfaction is our ultimate goal, and we're grateful for your kind words. We look forward to serving you again soon!
Best regards,
Scholartrip Team
Joselle was lovely
Joselle was lovely! She fixed my e ticket promptly and without any issues. I appreciate ScholarTrips amazing customer service.
24 janvier 2024
Avis spontané
Réponse : ScholarTrip
Dear Michelle,
Thank you for your wonderful review! We are delighted to hear that you found our team to be responsive and prompt. Providing timely and efficient service is very important to us, and your feedback is greatly appreciated. We look forward to assisting you again in the future!
Best regards,
Scholartrip Team
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