Fraudulent company, refused to email me a return label due to the red light wrap not being big enough to use for the body and too big to actually wrap around abs as intended. I finally threatened to... Voir plus
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Lisez les avis des autres
After watching online videos by Alex Fergus, I decided to try red light panels. Scienlodic's red light panels are powerful and seem effective. It's only about a month since I started using panels but... Voir plus
L'entreprise a répondu
Is a well made product. Instructions are cogent yet complete. Well packaged. Comfortable if loose fit. More settings than I expected. Price is very reasonable considering quality. I have only used the... Voir plus
L'entreprise a répondu
Advertised by “Retexes” on FB as a Cold Laser Therapy device for the shoulder. Delivered in a Scienlogic box, Red Light Therapy, not Cold Laser device! So false advertising. The shoulder harness... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Enhance your health with red and infrared LED light therapy from Scienlodic with the feature for pain, weight loss, and hair regrowth, skin revive, etc. The devices are true medical-grade, designed for at-home or commercial use. Check out the wearable or full-body light therapy devices or contact us for more info.
Coordonnées de contact
Room 205, No. 2, Fifth Street, Xie Village First Industrial Zone, Zhongcun Street, Panyu District, Guangzhou 205 Guangzhou, 511495 Guangdong, 511495, Guangzhou, Chine
- official@scienlodic.com
- scienlodic.com
3,3
Moyen
124 avis
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A répondu à 50 % de ses avis négatifs
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Excellent Customer Service/Excellent Product
I recently had an issue and contacted customer service. They were very very helpful and they answered by question immediately!! Top Notch Customer Service!! Plus I absolutely love my contour pad - it's wonderful. THANK YOU!
20 août 2024
Avis spontané
Réponse de Scienlodic
Thank you so much for your kind words! We're thrilled to hear that our customer service was able to assist you quickly and effectively. It’s fantastic that you’re enjoying your contour pad as well! We truly appreciate your feedback and are always here if you need any further help. Thank you for choosing us!
It has helped relieve pain in my hand
It has helped relieve pain in my hand. I’m also using it on my upper arms. Hoping to reduce fat. Haven’t been using it long enough to see results yet.
1 août 2024
Réponse de Scienlodic
Thank you for sharing your experience! We’re so glad to hear that it’s helping with pain relief in your hand. While results take time, we’re confident that with consistent use, you’ll start to see the benefits. Keep it up, and don’t hesitate to reach out if you have any questions or need support along the way!
Wonderful So Far!
I am very pleased with this SciVive Hair+ Pro Near Infrared + Red Light Therapy Cap. I have tried a few different ones now and this has been by far the best choice. I like the pink color, what girl wouldn’t?! I like how easy it is to put on the head and off without pulling the hair or causing the hair to get messy. It feels like great quality overall and it does last about 5-7 days before it needs to be charged, and even then it only takes a little less than 2 hours to fully charge. So many rechargeable items take much longer and quite frankly, that’s one negative to these types of items. But again, this one isn’t like that! I’ve had it for exactly 2 months and so far it’s wonderful. Of course with any product it can take up to a year to be 100% sure of its quality, but so far so good and I would recommend this.
21 août 2024
Avis spontané
Réponse de Scienlodic
Thank you so much for your wonderful feedback! We're thrilled to hear you're loving the SciVive Hair+ Pro Cap, from its easy use to the cute pink color! It's great to know it’s working well for you, and we appreciate you highlighting the quick charging time too. We agree, it can take some time to fully assess long-term results, but we're excited that you're happy with it so far. Thanks again for your recommendation, and we’re here if you need any support in the future!
Bonnie at the company has been great…
Bonnie at the company has been great answering my questions. The pamphlet which came with the product is not helpful. I have contacted Bonnie 2 times to get information that should have been provided when I purchased the product.
1 août 2024
Réponse de Scienlodic
Thank you for your feedback! We’re glad to hear that Bonnie has been helpful in answering your questions. We apologize for any confusion caused by the pamphlet and understand how important it is to have clear information right from the start. We're always here to assist and ensure you have the best experience with our products! If you need any further guidance, don’t hesitate to reach out.
Great Service and Product 🌟
I really love the product-it does seem to be helping with skin transformation as well as body tightening. I have been combining the consistent use of the Body Pad Plus with diet and exercise, but feel it definitely has been contributing to successful results. I can even visually see the difference as well as feel improvement physically and on therapeutic levels. I especially want to compliment the customer service.🌟They have gone above and beyond with providing excellent communication and after-purchase care. This purchase was worth the investment, and I do not regret taking the chance. 5 stars!!
12 août 2024
Avis spontané
Réponse de Scienlodic
Thank you so much for your amazing feedback! We're so happy to hear that the Body Pad Plus has been a helpful part of your skin transformation and body tightening journey. It’s wonderful to know you're seeing both physical and therapeutic improvements. We’re also thrilled that our customer service exceeded your expectations! Your satisfaction means everything to us, and we truly appreciate you sharing your positive experience. 5 stars from you is the best reward! 🌟
Warranty Honored
Scienlodic did contact me and honor their warranty after my first review of their company and product. The new red light therapy mat was upgraded with a heavy plastic covering. I’m guessing that’s to protect the lights themselves, but it does make the mat a little uncomfortable because of my body sticking to the plastic. I love the pain relief of red light therapy, so my hope is that this new mat will last longer than a month!
18 juillet 2024
Avis spontané
Réponse de Scienlodic
Thank you for your updated feedback! We’re glad to hear that the replacement mat is working well and appreciate your understanding regarding the upgraded design. Your satisfaction is important to us, and we hope the new mat provides lasting relief. If you have any concerns or need assistance, don’t hesitate to reach out!
Red light therapy is amazing
I purchased 2 wraps and I am a believer. I purchased one for my husband who was quite skeptical. He used it 4 or 5 sessions for knee pain and he was surprised to find relief. We are saving for a larger panel for overall body treatment.
20 juin 2024
Réponse de Scienlodic
Thank you for sharing your experience! We're so glad to hear the wraps have helped you and your husband, especially with knee pain relief. Red light therapy truly is amazing, and we’re excited that you’re considering a larger panel. Let us know if you need any assistance!
Great experience with the Therapad!
I have been using the Therapad for 2 weeks and have noticed an improvement with mood almost immediately. I have also noticed a small improvement in my back pain. I will update as I continue to use the therapad. Also, the customer service has been fast and responsive.
17 juin 2024
Réponse de Scienlodic
Thank you so much for sharing your positive experience with the Therapad! We're delighted to hear that you've noticed an improvement in your mood and a reduction in your back pain after just two weeks of use. It's also wonderful to hear that our customer service has met your expectations.
Your feedback means a lot to us, and we appreciate you taking the time to update us on your progress. If you have any questions or need further assistance as you continue to use the Therapad, please don't hesitate to reach out.
Thanks again for your support!
Lights out within a month of gentle use…
I’ve had my mat for a month and am very careful with it as this was an important and expensive purchase for me. I use it 2-3 times a week for severe inflammation, until yesterday when half of the lights went out. I’m so disappointed because I felt it was working to relieve some of my symptoms. I haven’t received a response to my email and of course there is no number to call to seek a quick replacement. I’m skeptical a replacement mat will even last and am considering asking for a refund and finding a longer lasting product with easier customer service. I hope they will honor the warranty if I can get a response.
20 juin 2024
Avis spontané
Réponse de Scienlodic
I am very sorry to hear about the issue you've experienced with your mat. We sincerely apologize for the inconvenience and frustration this has caused, especially considering how important this purchase was for you.
Please rest assured that our customer service team has already been notified of your situation and has promptly reached out to you. A replacement mat has been sent at no additional cost to you, including shipping. If you have any questions, you can always contact our customer service team.
We understand your concerns and want to assure you that we are committed to providing products that meet your expectations. We hope the new mat will continue to help relieve your symptoms.
Thank you for your patience and understanding. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Great product and am going to order one…
Great product and am going to order one for my sister who has a big time problem with her feet, this product works and is very high end made
28 mai 2024
Réponse de Scienlodic
Thank you so much for your wonderful feedback! We're thrilled to hear that you are happy with our product and that it has been beneficial for you. It's fantastic to know that you're planning to order one for your sister as well. We hope it helps with her feet as much as it has helped you.
Your kind words and support mean a lot to us. If you have any questions or need further assistance, please don't hesitate to reach out.
Thanks again!
Réponse de Scienlodic
I'm sorry to hear that you need to return the product. Please accept our apologies for any inconvenience this has caused. Our commitment is to address every order thoroughly. Our customer service team has already contacted you via email. If you have any further questions or need assistance, please don't hesitate to reach out. We will ensure to proceed with the next steps according to your preferences.
Thank you for your understanding and trust in us.
Good pain reducing product reasonable price
Looks like a good product at a reasonable $ ; has adjustable timer and power settings. I haven't had it for long , but my left knee is feeling better
30 mai 2024
Réponse de Scienlodic
Thank you for your feedback! We’re pleased to hear that you find our product to be a good pain-reducing solution at a reasonable price. It’s great to know that the adjustable timer and power settings are meeting your needs and that your left knee is already feeling better.
We truly appreciate your support and your time in sharing your experience. If you have any questions or need further assistance, please don't hesitate to reach out.
Thanks again!
The red light pad is larger version and…
The red light pad is larger version and I am happy with this size. I am very happy with this product, and am on my second week of using it regularly. After 30 days of use I will have a better idea of benefits.
27 mai 2024
Réponse de Scienlodic
Thank you so much for your feedback! We're delighted to hear that you're happy with the larger size of the red light pad and that you're pleased with the product overall. It's great to know that you've been using it regularly and are looking forward to seeing more benefits after 30 days of use.
We truly appreciate your support and your patience in sharing your experience. If you have any questions or need further assistance, please don't hesitate to reach out.
Had an issue with the red light…
Had an issue with the red light recovery pad plus (starting turning off and some lights went out completely) and Bonnie from customer service was absolutely amazing. Next purchase will be the panels! 10/10 recommend.
2 mai 2024
Avis spontané
Réponse de Scienlodic
Thank you for sharing your experience and for your kind words about our customer service. We're sorry to hear about the issue with your Red Light Recovery Pad Plus, but we're glad that Bonnie was able to assist you to your satisfaction.
We truly appreciate your support and are delighted to hear that you're considering our panels for your next purchase. Your recommendation means a lot to us!
If you have any further questions or need any assistance in the future, please don't hesitate to reach out.
Best regards
I have to retract my one star rating!!
I have to retract my one star rating!!! I thought that this was another company that is just out to rip us off, however, I was very wrong! I notified them about my situation and they have promptly contacted me immediately and corrected my problem beyond my expectations! I thank God that this company cares. Thank you with all my Heart ❤️.
29 mai 2024
Avis spontané
Réponse de Scienlodic
Thank you so much for your updated review!
We are glad to hear that our team was able to address and resolve your issue promptly. Your kind words mean a lot to us, and we are grateful for your understanding and patience. We always strive to provide the best service possible and are delighted that we could exceed your expectations. Thank you again for your feedback and for giving us the opportunity to make things right. ❤️
I was referred to get a red light pad
I was referred to get a red light pad. I did my research and this seems to be a reliable product. And it arrived quickly.
30 avril 2024
Réponse de Scienlodic
Thank you so much for your review! We're thrilled to hear that you chose our red light pad based on a referral and found it to be reliable. We're also glad it arrived quickly. If you have any questions or need further assistance, feel free to reach out to us. Thanks again for choosing our product!
effective for paint relief, sleep better
After watching online videos by Alex Fergus, I decided to try red light panels. Scienlodic's red light panels are powerful and seem effective. It's only about a month since I started using panels but I already feel some differences. I don't feel tired after exercise and sleep better. It's effective for pain relief. Also Scienlodic's customer service was excellent.
16 mai 2024
Avis spontané
Réponse de Scienlodic
Thank you for sharing your experience! We’re delighted to hear that our red light panels are already making a positive difference for you. It's wonderful that you’re experiencing less fatigue after exercise, better sleep, and effective pain relief. We’re also pleased to know that our customer service met your expectations. Your feedback is greatly appreciated, and we’re here for you if you need any further assistance. Thanks for choosing Scienlodic!
Réponse de Scienlodic
Thank you for your review! We’re glad to hear that the delivery was quick and easy, and that the product met your expectations. If you have any questions or need further assistance, feel free to reach out. We appreciate your feedback and your business!
Réponse de Scienlodic
Thank you for your feedback. We’re sorry to hear that you’re not seeing the results you expected. Please contact our customer service team so we can better understand your situation and work to resolve any issues. Your satisfaction is very important to us, and we are here to help.
Replacement of defective slipper
I purchased the red light slippers as I have early stage peripheral neuropathy both feet. One of the slippers did not fully charge. Your company replaced it in a timely manner. I have been using the therapy for just over a month. To soon to report results. Got my fingers crossed.
12 avril 2024
Avis spontané
Réponse de Scienlodic
Thank you for sharing your experience with us! We're thrilled to hear that our red light slippers have been helpful for your early-stage peripheral neuropathy. It's great to know that our replacement process was efficient for you. If you have any questions or need further assistance, please feel free to reach out to us. We're here to support you on your wellness journey!
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